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#1 Alexandr

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Posted 05 April 2011 - 01:00 PM

Good afternoon. I want to use Aida64 BE for monitoring remote computers in local network. Aida64 is installed on remote computers and runs in silent mode. When i try to use remote control for some computers in network i get error - Failed connect to 192.168.13.96:2348. But the remote control works with other computers correctly. And i can receive the information about computer from each one. Why there can be an error?

#2 Alexandr

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Posted 05 April 2011 - 07:45 PM

I think, I've found where the problem can be. Maybe there isn't access to port 2348.

#3 Mice007

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Posted 05 April 2011 - 11:05 PM

Yes, I think the first is to check the software firewalls and router configurations to make sure the port you selected for Remote Control is open

I think, I've found where the problem can be. Maybe there isn't access to port 2348.


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#4 Cannathon

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Posted 12 July 2012 - 08:39 AM

What about sending a message to a remote user with AIDA64? Seems like messages I send to a group of computers are only displayed on around 10% of the computers?
Is it also a port issue? What port does AIDA64 use to send messages to remote computers?

THX

Cannathon

#5 Fiery

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Posted 12 July 2012 - 08:32 PM

What about sending a message to a remote user with AIDA64? Seems like messages I send to a group of computers are only displayed on around 10% of the computers?
Is it also a port issue? What port does AIDA64 use to send messages to remote computers?


It could be a port or firewall issue. You can configure the TCP/IP port for each AIDA64 remote feature in AIDA64 / main menu / File / Preferences / Remote Features.

#6 Cannathon

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Posted 13 July 2012 - 07:34 AM

Thanks Fiery!

But which of the 4 ports is responsible for sending a message to a remote users?
Is it "remote system information", "remote monitoring", "remote reporting" or "remote control"?

Would it be "remote control" on port 2348? I am thinking of this one because I also have issues
with the remote control feature (all 3 other remote features seem to be running fine so far).

THX

Cannathon

#7 Fiery

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Posted 13 July 2012 - 07:57 AM

If you are connected via Remote System Information, then your messages will be sent via the TCP/IP port for Remote System Information.

If you are connected via Remote Monitor, then your messages will be sent via the TCP/IP port for Remote Monitor.

BTW, are you using AIDA64 Business Edition v2.50? (latest version)

#8 Cannathon

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Posted 13 July 2012 - 09:51 AM

OK, I understand...

I am using 2.50.2000 right now.

Looks like Symantec Endpoint Protection was blocking one of the ports, seems to be working better now! :D




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