pbcopter Posted January 19, 2011 Share Posted January 19, 2011 Hello, I am using AIDA64 Extreme Edition Version 1.50.1224 beta and have two RAID mirrors set up. One with a Jmicron controller and the other with an Intel ICH10R controller (Gigabyte GA EP45 UD3P motherboard) One array is a set of WD 640 AAKS drives and the other is a set of WD 750 AALS drives. Since the first 1.50 beta, I have had the ability to read the temperatures of the hard drives in the arrays. The problem is that randomly the temperatures of these drives will disappear and just the drive icon remains in the sensor list. When I restart AIDA64, the temperatures will reappear. Any suggestions? Thank you. Paul Quote Link to comment Share on other sites More sharing options...
Fiery Posted January 20, 2011 Share Posted January 20, 2011 1) Do all HDD temperatures disappear, or only the ones connected to the JMicron controller, or only the ones connected to the ICH10R controller? 2) Do the temperatures disappear while the computer is up'n'running, or they disappear only after a sleep/standby/hibernation occurs? 3) Are you running Windows 7 64-bit? Thanks, Fiery Quote Link to comment Share on other sites More sharing options...
pbcopter Posted January 20, 2011 Author Share Posted January 20, 2011 1) Do all HDD temperatures disappear, or only the ones connected to the JMicron controller, or only the ones connected to the ICH10R controller? 2) Do the temperatures disappear while the computer is up'n'running, or they disappear only after a sleep/standby/hibernation occurs? 3) Are you running Windows 7 64-bit? Thanks, Fiery Hi, Thanks for the response. 1) Only the hard drives in RAID connected to BOTH the JMicron and Intel ICH10R controllers (2 RAID 1's) 2) Yes, while up and running. 3) Yes I am running Windows 7 x64. I should mention that I have the sidebar up and it is there that I detect the temperatures (along with the drive entries) disappearing first. It can take many hours or sometimes days. It is not very predictable. Paul Quote Link to comment Share on other sites More sharing options...
Fiery Posted January 20, 2011 Share Posted January 20, 2011 Next time the temperatures disappear, please do the following: 1) Copy-paste the full content of the Computer / Sensor page of AIDA64 into this topic. 2) Right-click on the bottom status bar of AIDA64 main window --> Disk Debug --> ATA Dump. Copy-paste the full results into this topic. 3) Right-click on the bottom status bar of AIDA64 main window --> Disk Debug --> SMART Dump. Copy-paste the full results into this topic. 4) Right-click on the bottom status bar of AIDA64 main window --> Disk Debug --> RAID Dump. Copy-paste the full results into this topic. I hope using that data we'll be able to investigate the issue. Thanks, Fiery Quote Link to comment Share on other sites More sharing options...
pbcopter Posted January 20, 2011 Author Share Posted January 20, 2011 Will do. Thanks Paul Quote Link to comment Share on other sites More sharing options...
pbcopter Posted January 22, 2011 Author Share Posted January 22, 2011 Attached is the information you requested after the disappearance of the RAID drives plus I added both the sensor page and sidebar under normal conditions. I hope this helps. Thank you again. Paul atadump.txt raiddump.txt smartdump.txt Quote Link to comment Share on other sites More sharing options...
Squall Leonhart Posted January 22, 2011 Share Posted January 22, 2011 you don't happen to have HWMonitor open do you? Quote Link to comment Share on other sites More sharing options...
pbcopter Posted January 22, 2011 Author Share Posted January 22, 2011 No, I don't use HWMonitor. Does that program cause this type of problem? Quote Link to comment Share on other sites More sharing options...
Squall Leonhart Posted January 22, 2011 Share Posted January 22, 2011 hwmonitor and apps based off it cause all sorts of hell to other temp monitoring apps. Quote Link to comment Share on other sites More sharing options...
pbcopter Posted January 27, 2011 Author Share Posted January 27, 2011 I have discovered that if I connect an external USB drive to my system, the RAID drives will disappear immediately from AIDA64. Quote Link to comment Share on other sites More sharing options...
Paul B Posted January 28, 2011 Share Posted January 28, 2011 I have discovered that if I connect an external USB drive to my system, the RAID drives will disappear immediately from AIDA64. You are not the only one with this happening. Mine does the same thing. In my case there was an initial answer that it was a problem with the intel raid driver, but saying that just means that AIDA cannot totally perfect the process for reading the temps and SMART info through the intel driver that we have to use. My temps go away when I connect an external drive also but so far AIDA is the only tool I know of for measuring temps and smart through a raid array. So if I have to restart it every once in a while, it is worth it. My original thread on this is Quote Link to comment Share on other sites More sharing options...
pbcopter Posted January 28, 2011 Author Share Posted January 28, 2011 @Paul B, Thanks for the for the response. Yes, I hope that a solution can be found because I like the feature also. BTW, I'm Paul B also hence my username pbcopter. Quote Link to comment Share on other sites More sharing options...
Fiery Posted January 31, 2011 Share Posted January 31, 2011 We've improved the external disk drive handling in AIDA64. Hopefully it will eliminate the RAID disks disappearing issues. Make sure to upgrade to the latest beta version of AIDA64 Extreme Edition available at: http://www.aida64.com/downloads/aida64extremebuild1241ow5ief2yskzip After upgrading to this new version, make sure to restart Windows to finalize the upgrade. Let me know how it works. Thanks, Fiery Quote Link to comment Share on other sites More sharing options...
pbcopter Posted February 13, 2011 Author Share Posted February 13, 2011 Fiery, Thank you for the response. I am sorry I have been unable to answer sooner. It appears that update 1241 and beyond has fixed the HD temps disappearing from the sensor menu. It is much more stable now. However, the Vista sidebar still acts unpredicatably. If I list all the drives in the side bar with the default labels and I add a drive, USB, etc. the drives associated with the labels will change, that is, they are the wrong drive with each label. When I remove the drive, they remain with the wrong drive/associated label. I must restart AIDA64 to get the correct label/drive association back. Any suggestions? Thank you. Paul Quote Link to comment Share on other sites More sharing options...
Fiery Posted February 14, 2011 Share Posted February 14, 2011 We've once again improved the hot-plug disk support in AIDA64. Please upgrade to the latest beta version of AIDA64 Extreme Edition available at: http://www.aida64.com/downloads/aida64extremebuild1255xv4smgwy5bzip After upgrading to this new version, make sure to restart Windows to finalize the upgrade. Let me know how it works. Please note that you may need to reconfigure the HDD labels for the OSD, Sidebar, LCD features once. But after that initial reconfiguration is done, the labelling and ordering should be kept consistent from now on. Thanks, Fiery Quote Link to comment Share on other sites More sharing options...
pbcopter Posted February 15, 2011 Author Share Posted February 15, 2011 Hi Fiery, I installed build 1255 and it works much better. I reconfigured all my hard drive labels. When I install a USB flash drive (no temp sensor), some of the labels disappear for a short time and then return to normal (all associations correct) When I install an eSATA drive or USB hard drive that have temperature sensors, some of the labels disappear for the same short time and return with the label associations incorrect. However, when I remove the eSATA drive or USB hard drive, all the label asociations return to normal. I am nolonger required to restart AIDA64 to restore the associations as before. It seems that when a new drive, with a temp sensor, is installed it is numbered during detection and that alters the numbers of the other drives. Thank you, Paul Quote Link to comment Share on other sites More sharing options...
Fiery Posted February 15, 2011 Share Posted February 15, 2011 Thank you for the feedback. It seems AIDA64 still has issues retaining the drive ordering when an USB/eSATA drive is connected. Please right-click on the bottom status bar of AIDA64 main window --> Disk Debug --> SMART Dump, and copy-paste the full results into this topic. Please perform the dump 3 times: 1) Before connecting an USB or eSATA drive 2) After connecting an USB or eSATA drive. Before making the dump, wait until the labels are changed and reflect the arrival of the new external disk drive. 3) And finally, after you disconnected the drive previously connected. Before making the dump, wait until the labels are changed and reflect the disconnection of the external disk drive. Please make sure to have AIDA64 running all the way while making the 3 dumps. Thanks, Fiery Quote Link to comment Share on other sites More sharing options...
pbcopter Posted February 15, 2011 Author Share Posted February 15, 2011 I tried to attach the three files but the system indicates they are too large Used 493.17K of your 500K global upload quota (Max. single file size: 6.83K) Edit: I deleted some previous attachements Also, what do you mean by "running all the way"? AIDA Smart Dumps.zip Quote Link to comment Share on other sites More sharing options...
Fiery Posted February 15, 2011 Share Posted February 15, 2011 Also, what do you mean by "running all the way"? I meant that you should have kept AIDA64 running while running the dumps and connecting/disconnecting the drive. Thank you for the dumps, apparently the eSATA interface causes the headaches We'll try to implement a workaround in the very next beta release of AIDA64 to fix it up. However, even the beta you're running should handle USB drives fine (I mean USB drives with a temperature sensor, e.g. WD Passport). I'll let you know in this topic once the next beta is out. Thanks, Fiery Quote Link to comment Share on other sites More sharing options...
pbcopter Posted February 15, 2011 Author Share Posted February 15, 2011 Yes, I kept it running. I'll check it with a USB drive. Thank you, Paul BTW, my father was born in Budapest of course that was in 1923. Quote Link to comment Share on other sites More sharing options...
pbcopter Posted February 15, 2011 Author Share Posted February 15, 2011 It works fine with a USB hard drive (WD Passport type) Thank you. Paul Quote Link to comment Share on other sites More sharing options...
Fiery Posted February 15, 2011 Share Posted February 15, 2011 BTW, my father was born in Budapest of course that was in 1923. It's a very small world indeed :) Thank you for the USB test. I hope we can release a new AIDA64 beta tomorrow. I'll keep you posted. Quote Link to comment Share on other sites More sharing options...
Fiery Posted February 16, 2011 Share Posted February 16, 2011 Here's the new AIDA64 beta to further improve the eSATA hot-plug support: http://www.aida64.com/downloads/aida64extremebuild1257cav3sln0yczip After upgrading to this new version, make sure to restart Windows to finalize the upgrade. Let me know how it works. Thanks, Fiery Quote Link to comment Share on other sites More sharing options...
pbcopter Posted February 17, 2011 Author Share Posted February 17, 2011 Hi Fiery, It appears that build 1257 fixes the problem with the eSATA drives. Thank you for your efforts. Paul Quote Link to comment Share on other sites More sharing options...
Fiery Posted February 17, 2011 Share Posted February 17, 2011 Thank you for the feedback Quote Link to comment Share on other sites More sharing options...
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