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Corsair AIO H115i cooler not showing in AIDA64


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Currently running WIN 10 Pro 1709 on newly built machine.  I am unable to see my Corsair AIO H115i cooler in AIDA64.  I am able to see it in HWinfo64 as well as through Corsair Icue & Corsair Link.  I have tried turning off Icue and Link and still I am unable to see this.  Also the only way to see my Corsair Commander pro in AIDA64 is to shut off Icue and Link.

Any thought on being able to monitor my Corsair H115i as well as the Commander Pro?

 

AIDA64 ver 5.97.4600

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On ‎8‎/‎1‎/‎2018 at 7:20 PM, MSIX said:

Currently running WIN 10 Pro 1709 on newly built machine.  I am unable to see my Corsair AIO H115i cooler in AIDA64.  I am able to see it in HWinfo64 as well as through Corsair Icue & Corsair Link.  I have tried turning off Icue and Link and still I am unable to see this.  Also the only way to see my Corsair Commander pro in AIDA64 is to shut off Icue and Link.

Any thought on being able to monitor my Corsair H115i as well as the Commander Pro?

 

AIDA64 ver 5.97.4600

Make sure to upgrade to the latest beta version of AIDA64 Extreme available at:

https://www.aida64.com/downloads/latesta64xebeta

Let me know if it helps.

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Unistalled ver 5.97.4600 and installed the latest beta.  AIDA64 still not seeing Corsair H115i cooler.  If enable Corsair Link support the Commander Pro shows the three fans I have connected to it, but the cooler is still a no show.

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11 minutes ago, MSIX said:

I also tried a different usb port for the pump and still nothing.

Please right-click on the bottom status bar of AIDA64 main window --> System Debug --> USB Dump. Copy-paste the full results into this topic, or attach the results as a TXT file to your post. You may need to enable status bar in AIDA64 / main menu / View first.

Also right-click on the bottom status bar of AIDA64 main window --> Sensor Debug --> Corsair Link Dump. Copy-paste the full results into this topic, or attach the results as a TXT file to your post.


Thanks,
Fiery

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28 minutes ago, Fiery said:

Please right-click on the bottom status bar of AIDA64 main window --> System Debug --> USB Dump. Copy-paste the full results into this topic, or attach the results as a TXT file to your post. You may need to enable status bar in AIDA64 / main menu / View first.

Also right-click on the bottom status bar of AIDA64 main window --> Sensor Debug --> Corsair Link Dump. Copy-paste the full results into this topic, or attach the results as a TXT file to your post.


Thanks,
Fiery

Here ya go!

corsairlinkdump.txt

usbdump.txt

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6 minutes ago, Fiery said:

Thank you! It seems AIDA64 is unable to locate a necessary library file called SiUSBXp.dll.  Can you please try to locate that file on your system and let us know the full path where that file resides?

Found it in the following locations:

1.C:\Program Files (x86)\Corsair\CORSAIR iCUE Software

2.C:\Program Files (x86)\EVGA\LED Sync

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29 minutes ago, MSIX said:

Found it in the following locations:

1.C:\Program Files (x86)\Corsair\CORSAIR iCUE Software

2.C:\Program Files (x86)\EVGA\LED Sync

Perfect, thank you!

Make sure to upgrade to the latest beta version of AIDA64 Extreme available at:

https://www.aida64.com/downloads/latesta64xebeta

After upgrading to this new version, make sure to restart Windows to finalize the upgrade.

Let me know if it helps.

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5 minutes ago, Fiery said:

Perfect, thank you!

Make sure to upgrade to the latest beta version of AIDA64 Extreme available at:

https://www.aida64.com/downloads/latesta64xebeta

After upgrading to this new version, make sure to restart Windows to finalize the upgrade.

Let me know if it helps.

Do I need to upgrade or can I just do a standalone of this Beta as the Beta does not install.

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4 minutes ago, MSIX said:

Do I need to upgrade or can I just do a standalone of this Beta as the Beta does not install.

Close AIDA64, download the ZIP package, extract its contents into your existing AIDA64 installation folder, and let it overwrite any existing files.  Don't worry, your existing settings and your license will both be retained.  Just make sure not to delete any files during the process.

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13 minutes ago, MSIX said:

Ok, just ran the current Beta 5.97.4679 and it is recognizing the Corsair H115i cooler!! Thanks again!

 

Now...How about the Corsair Commander Pro??   :)

Thank you for your feedback, I'm glad it works now.

Corsair Commander Pro should work already, as long as you have Corsair Link sensor support enabled in AIDA64 Preferences / Stability.

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16 hours ago, Fiery said:

Thank you for your feedback, I'm glad it works now.

Corsair Commander Pro should work already, as long as you have Corsair Link sensor support enabled in AIDA64 Preferences / Stability.

 I enabled Corsair Link sensor support and as soon as I do that all of the readings from my Commander Pro start going all wonky. 

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18 hours ago, MSIX said:

 I enabled Corsair Link sensor support and as soon as I do that all of the readings from my Commander Pro start going all wonky. 

That's most likely because of a collision between AIDA64 and Corsair iCUE.  In iCUE Corsair decided to remove the synchronization mutexes that ensured that previous Corsair Link Software worked great together with 3rd party monitoring applications like AIDA64, HWiNFO, HWMonitor, SIV, etc.  We're in conversation with Corsair and try to convince them to put the mutexes back again.  Until then the collision can only be avoided by using only iCUE or only AIDA64, but not the two together in the same time.

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5 hours ago, Fiery said:

That's most likely because of a collision between AIDA64 and Corsair iCUE.  In iCUE Corsair decided to remove the synchronization mutexes that ensured that previous Corsair Link Software worked great together with 3rd party monitoring applications like AIDA64, HWiNFO, HWMonitor, SIV, etc.  We're in conversation with Corsair and try to convince them to put the mutexes back again.  Until then the collision can only be avoided by using only iCUE or only AIDA64, but not the two together in the same time.

How are those conversations going?  That is really a pain since us Corsair Cooler or Ram customers have to use iCUE to control the components. I hope Corsair changes this as their monitoring dashboard in iCUE is not very functional at all.

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20 hours ago, MSIX said:

How are those conversations going?  That is really a pain since us Corsair Cooler or Ram customers have to use iCUE to control the components. I hope Corsair changes this as their monitoring dashboard in iCUE is not very functional at all.

We've presented our arguments, and also asked fellow developers (of CPU-Z, HWiNFO, HWMonitor, SIV, etc) to join in our efforts, but it didn't go through just yet.  You as owners of Corsair hardware may need to put more pressure on Corsair to force them to find a proper resolution to this issue.

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5 hours ago, Fiery said:

We've presented our arguments, and also asked fellow developers (of CPU-Z, HWiNFO, HWMonitor, SIV, etc) to join in our efforts, but it didn't go through just yet.  You as owners of Corsair hardware may need to put more pressure on Corsair to force them to find a proper resolution to this issue.

Agree!

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Product : Integrated USB Bridge Supported USB Version: 2.00 Current Speed : Full (USB 1.1) ------[ USB Composite Device]------ Device Description : USB Composite Device Device ID : 1532-0043 Device Class : 03 / 01 (Human Interface Device) Device Protocol : 02 Revision : 0200h Manufacturer : Razer Product : Razer DeathAdder Chroma Supported USB Version: 2.00 Current Speed : Full (USB 1.1) ------[ DevClass / USB Hubs ]------ <DESC>USB Root Hub (USB 3.0)</DESC><DEVPATH>\\?\usb#root_hub30#4&186df573&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}</DEVPATH><INSTANCE>USB\ROOT_HUB30\4&186DF573&0&0</INSTANCE><BUSNUM>00000000</BUSNUM><ADDR>00000000</ADDR> <DESC>USB Root Hub (USB 3.0)</DESC><DEVPATH>\\?\usb#root_hub30#5&ecc89d5&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}</DEVPATH><INSTANCE>USB\ROOT_HUB30\5&ECC89D5&0&0</INSTANCE><BUSNUM>00000000</BUSNUM><ADDR>00000000</ADDR> ------[ DevClass / USB Devices ]------ <DESC>USB Composite Device</DESC><DEVPATH>\\?\usb#vid_1532&pid_0043#6&323a3462&0&4#{a5dcbf10-6530-11d2-901f-00c04fb951ed}</DEVPATH><INSTANCE>USB\VID_1532&PID_0043\6&323A3462&0&4</INSTANCE><BUSNUM>00000000</BUSNUM><ADDR>00000004</ADDR><REV>0200</REV> <DESC>Dispositivo de Entrada USB</DESC><DEVPATH>\\?\usb#vid_1b1c&pid_0c04#5&1e7d8db7&0&13#{a5dcbf10-6530-11d2-901f-00c04fb951ed}</DEVPATH><INSTANCE>USB\VID_1B1C&PID_0C04\5&1E7D8DB7&0&13</INSTANCE><BUSNUM>00000000</BUSNUM><ADDR>0000000D</ADDR><REV>0200</REV> <DESC>Microsoft Mouse and Keyboard Detection Driver (USB)</DESC><DEVPATH>\\?\usb#vid_045e&pid_00f1#5&1e7d8db7&0&6#{a5dcbf10-6530-11d2-901f-00c04fb951ed}</DEVPATH><INSTANCE>USB\VID_045E&PID_00F1\5&1E7D8DB7&0&6</INSTANCE><BUSNUM>00000000</BUSNUM><ADDR>00000006</ADDR><REV>0002</REV> ------[ DevClass / Human Interface Devices ]------ <DESC>Microsoft USB Dual Receiver Wireless Keyboard (Mouse and Keyboard Center)</DESC><DEVPATH>\\?\hid#vid_045e&pid_00f1&mi_00#7&3e21e04&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}</DEVPATH><INSTANCE>HID\VID_045E&PID_00F1&MI_00\7&3E21E04&0&0000</INSTANCE><BUSNUM>00000000</BUSNUM><ADDR>00000001</ADDR><REV>0002</REV> <DESC>Dispositivo definido pelo fornecedor compatível com HID</DESC><DEVPATH>\\?\hid#vid_1b1c&pid_0c04#6&23d1c15b&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}</DEVPATH><INSTANCE>HID\VID_1B1C&PID_0C04\6&23D1C15B&0&0000</INSTANCE><BUSNUM>00000002</BUSNUM><ADDR>00000001</ADDR><REV>0200</REV> <DESC>Dispositivo de teclado HID</DESC><DEVPATH>\\?\hid#vid_1532&pid_0043&mi_01&col01#8&3404af5f&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}</DEVPATH><INSTANCE>HID\VID_1532&PID_0043&MI_01&COL01\8&3404AF5F&0&0000</INSTANCE><BUSNUM>0000000A</BUSNUM><ADDR>00000001</ADDR><REV>0200</REV> <DESC>HID-compliant consumer control device</DESC><DEVPATH>\\?\hid#vid_1532&pid_0043&mi_01&col02#8&3404af5f&0&0001#{4d1e55b2-f16f-11cf-88cb-001111000030}</DEVPATH><INSTANCE>HID\VID_1532&PID_0043&MI_01&COL02\8&3404AF5F&0&0001</INSTANCE><BUSNUM>0000000A</BUSNUM><ADDR>00000002</ADDR><REV>0200</REV> <DESC>Controlador de sistema compatível com HID</DESC><DEVPATH>\\?\hid#vid_1532&pid_0043&mi_01&col03#8&3404af5f&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030}</DEVPATH><INSTANCE>HID\VID_1532&PID_0043&MI_01&COL03\8&3404AF5F&0&0002</INSTANCE><BUSNUM>0000000A</BUSNUM><ADDR>00000003</ADDR><REV>0200</REV> <DESC>Mouse compatível com HID</DESC><DEVPATH>\\?\hid#vid_1532&pid_0043&mi_00#8&102d719d&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}</DEVPATH><INSTANCE>HID\VID_1532&PID_0043&MI_00\8&102D719D&0&0000</INSTANCE><BUSNUM>00000009</BUSNUM><ADDR>00000001</ADDR><REV>0200</REV> <DESC>Dispositivo compatível com HID</DESC><DEVPATH>\\?\hid#vid_1532&pid_0043&mi_01&col04#8&3404af5f&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030}</DEVPATH><INSTANCE>HID\VID_1532&PID_0043&MI_01&COL04\8&3404AF5F&0&0003</INSTANCE><BUSNUM>0000000A</BUSNUM><ADDR>00000004</ADDR><REV>0200</REV> <DESC>Dispositivo compatível com HID</DESC><DEVPATH>\\?\hid#vid_1532&pid_0043&mi_01&col05#8&3404af5f&0&0004#{4d1e55b2-f16f-11cf-88cb-001111000030}</DEVPATH><INSTANCE>HID\VID_1532&PID_0043&MI_01&COL05\8&3404AF5F&0&0004</INSTANCE><BUSNUM>0000000A</BUSNUM><ADDR>00000005</ADDR><REV>0200</REV> <DESC>Dispositivo de teclado HID</DESC><DEVPATH>\\?\hid#vid_1532&pid_0043&mi_02#8&30ee7ed1&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}</DEVPATH><INSTANCE>HID\VID_1532&PID_0043&MI_02\8&30EE7ED1&0&0000</INSTANCE><BUSNUM>0000000B</BUSNUM><ADDR>00000001</ADDR><REV>0200</REV> <DESC>HID Non-User Input Data Filter (KB 911895)</DESC><DEVPATH>\\?\hid#vid_045e&pid_00f1&mi_01&col01#7&27b95bc6&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}</DEVPATH><INSTANCE>HID\VID_045E&PID_00F1&MI_01&COL01\7&27B95BC6&0&0000</INSTANCE><BUSNUM>00000001</BUSNUM><ADDR>00000001</ADDR><REV>0002</REV> <DESC>Microsoft USB Dual Receiver Wireless Mouse (Mouse and Keyboard Center)</DESC><DEVPATH>\\?\hid#vid_045e&pid_00f1&mi_01&col02#7&27b95bc6&0&0001#{4d1e55b2-f16f-11cf-88cb-001111000030}</DEVPATH><INSTANCE>HID\VID_045E&PID_00F1&MI_01&COL02\7&27B95BC6&0&0001</INSTANCE><BUSNUM>00000001</BUSNUM><ADDR>00000002</ADDR><REV>0002</REV> <DESC>HID Non-User Input Data Filter (KB 911895)</DESC><DEVPATH>\\?\hid#vid_045e&pid_00f1&mi_01&col03#7&27b95bc6&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030}</DEVPATH><INSTANCE>HID\VID_045E&PID_00F1&MI_01&COL03\7&27B95BC6&0&0002</INSTANCE><BUSNUM>00000001</BUSNUM><ADDR>00000003</ADDR><REV>0002</REV> <DESC>Controlador de sistema compatível com HID</DESC><DEVPATH>\\?\hid#vid_045e&pid_00f1&mi_01&col04#7&27b95bc6&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030}</DEVPATH><INSTANCE>HID\VID_045E&PID_00F1&MI_01&COL04\7&27B95BC6&0&0003</INSTANCE><BUSNUM>00000001</BUSNUM><ADDR>00000004</ADDR><REV>0002</REV> ------[ HID Device Info / Dispositivo definido pelo fornecedor compatível com HID ]------ Manufacturer : Corsair Memory, Inc. Product : Integrated USB Bridge Device ID : 1B1C-0C04 Revision : 0200h Device Instance : HID\VID_1B1C&PID_0C04\6&23D1C15B&0&0000 Usage : 0001h Usage Page : FF00h Input Report Byte Length : 65 Output Report Byte Length : 65 Feature Report Byte Length: 0 ------[ HID Device Info / HID-compliant consumer control device ]------ Manufacturer : Razer Product : Razer DeathAdder Chroma Device ID : 1532-0043 Revision : 0200h Device Instance : HID\VID_1532&PID_0043&MI_01&COL02\8&3404AF5F&0&0001 Usage : 0001h Usage Page : 000Ch Input Report Byte Length : 16 Output Report Byte Length : 0 Feature Report Byte Length: 0 ------[ HID Device Info / Controlador de sistema compatível com HID ]------ Manufacturer : Razer Product : Razer DeathAdder Chroma Device ID : 1532-0043 Revision : 0200h Device Instance : HID\VID_1532&PID_0043&MI_01&COL03\8&3404AF5F&0&0002 Usage : 0080h Usage Page : 0001h Input Report Byte Length : 16 Output Report Byte Length : 0 Feature Report Byte Length: 0 ------[ HID Device Info / Dispositivo compatível com HID ]------ Manufacturer : Razer Product : Razer DeathAdder Chroma Device ID : 1532-0043 Revision : 0200h Device Instance : HID\VID_1532&PID_0043&MI_01&COL04\8&3404AF5F&0&0003 Usage : 0000h Usage Page : 0001h Input Report Byte Length : 16 Output Report Byte Length : 0 Feature Report Byte Length: 0 ------[ HID Device Info / Dispositivo compatível com HID ]------ Manufacturer : Razer Product : Razer DeathAdder Chroma Device ID : 1532-0043 Revision : 0200h Device Instance : HID\VID_1532&PID_0043&MI_01&COL05\8&3404AF5F&0&0004 Usage : 0000h Usage Page : 0001h Input Report Byte Length : 16 Output Report Byte Length : 0 Feature Report Byte Length: 0 ------[ HID Device Info / HID Non-User Input Data Filter (KB 911895) ]------ Manufacturer : Microsft Product : Microsoft Wireless Desktop Receiver 3.1A Device ID : 045E-00F1 Revision : 0002h Device Instance : HID\VID_045E&PID_00F1&MI_01&COL01\7&27B95BC6&0&0000 Usage : 0001h Usage Page : 000Ch Input Report Byte Length : 4 Output Report Byte Length : 0 Feature Report Byte Length: 2 ------[ HID Device Info / HID Non-User Input Data Filter (KB 911895) ]------ Manufacturer : Microsft Product : Microsoft Wireless Desktop Receiver 3.1A Device ID : 045E-00F1 Revision : 0002h Device Instance : HID\VID_045E&PID_00F1&MI_01&COL03\7&27B95BC6&0&0002 Usage : 0001h Usage Page : 000Ch Input Report Byte Length : 8 Output Report Byte Length : 0 Feature Report Byte Length: 2 ------[ HID Device Info / Controlador de sistema compatível com HID ]------ Manufacturer : Microsft Product : Microsoft Wireless Desktop Receiver 3.1A Device ID : 045E-00F1 Revision : 0002h Device Instance : HID\VID_045E&PID_00F1&MI_01&COL04\7&27B95BC6&0&0003 Usage : 0080h Usage Page : 0001h Input Report Byte Length : 2 Output Report Byte Length : 0 Feature Report Byte Length: 0 ------[ DevClass / COM Ports ]------ < No COM Port Found > ------[ DevClass / LPT Ports ]------ < No LPT Port Found > ------[ DevClass / Modems ]------ < No Modem Found > ------[ DevClass / SideShow Devices ]------ < No SideShow Device Found > ------[ DevClass / GX3 Devices ]------ < No GX3 Device Found > ------[ DevClass / USBXpress Devices ]------ < No USBXpress Device Found > ------[ LibUsb0 Devices ]------ < No LibUsb0 Device Found > ------[ CH341 Devices ]------ < No CH341 Device Found > ------[ FTD2xx Devices ]------ < No FTD2xx Device Found > ------[ LibMPSSE Devices ]------ < No LibMPSSE Device Found > ------[ SiUSBXp Devices ]------ SiUSBXp.dll Path = C:\Program Files (x86)\CorsairLink4\SiUSBXp.dll DLL Version = 3.5.0.0 Driver Version = < No SiUSBXp Device Found > ------[ T-Balancer Devices ]------ < No T-Balancer Device Found > ------[ Koolance TMS-200 Devices ]------ < No T-Koolance TMS-200 Device Found >
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