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AIDA64 conflicting with ThermalTake Fan control software (ThermalTake Pure Plus 12 RGB)


tocirahl
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Is there any way to selectively disable fan speed monitoring in AIDA64?

 

I've been using it for my SensorPanel, but it conflicts with my ThermalTake Fan Control software.  Both TT RGB Plus and the open-source replacement have this issue.

 

I can disable fan monitoring by unticking "low-level sensors" in the Stability menu, but this causes a ton of other things to be not monitored as well.  All I want to do is disable fan-speed monitoring or even just ThermalTake fan speed.

 

Or is there a way to set up AIDA64 so that it won't conflict with my ThermalTake fans?

 

Thanks!

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On ‎8‎/‎30‎/‎2019 at 4:14 PM, tocirahl said:

Is there any way to selectively disable fan speed monitoring in AIDA64?

I've been using it for my SensorPanel, but it conflicts with my ThermalTake Fan Control software.  Both TT RGB Plus and the open-source replacement have this issue.

I can disable fan monitoring by unticking "low-level sensors" in the Stability menu, but this causes a ton of other things to be not monitored as well.  All I want to do is disable fan-speed monitoring or even just ThermalTake fan speed.

Or is there a way to set up AIDA64 so that it won't conflict with my ThermalTake fans?

Thanks!

Which of your fans are affected by the conflict between Thermaltake's software and AIDA64?

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On 9/1/2019 at 8:01 AM, Fiery said:

Which of your fans are affected by the conflict between Thermaltake's software and AIDA64?

I have 6 ThermalTake Pure Plus 12 RGB fans connected to two separate Digital Lighting Controllers.

 

Specifically, I have two sets of these:

https://www.amazon.com/Thermaltake-Motherboard-Controller-Addressable-CL-F079-PL12SW/dp/B07D2N911K/

 

Thank you for looking into this!

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17 hours ago, tocirahl said:

I have 6 ThermalTake Pure Plus 12 RGB fans connected to two separate Digital Lighting Controllers.

Specifically, I have two sets of these:

https://www.amazon.com/Thermaltake-Motherboard-Controller-Addressable-CL-F079-PL12SW/dp/B07D2N911K/

Thank you for looking into this!

AIDA64 implements support for Thermaltake Riing Plus fan controller, but you seem to have a different fan controller by Thermaltake.  I'm wondering whether these controllers share the device ID and compatible with each other on some levels.  In order to let us check that, please right-click on the bottom status bar of AIDA64 main window --> System Debug --> USB Dump. Copy-paste the full results into this topic, or attach the results as a TXT file to your post. You may need to enable status bar in AIDA64 / main menu / View first.


Thanks,
Fiery

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23 hours ago, tocirahl said:

I just wanted to add that I tried downgrading to AIDA64 5.97 which did not have support for the TT fans and the problem seems to persist as long as the "low-level sensors" option is checked.

Thank you for checking it out, and also thank you for the dump.  Your Pure Plus controller seems to be compatible with the already supported Riing Plus.  You cannot disable the Riing Plus module right now, but as you've checked it, it seems without it the collision is still there.  Can you please check what happens when the collision occurs?  Like an incorrect temperature is measured by Thermaltake's own software?  BTW, what is the exact issue that happens?  The fans spin up to 100% or stop?

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On ‎9‎/‎4‎/‎2019 at 4:01 PM, tocirahl said:

Which fan controller is it that's officially supported by the way?  If it's not too expensive, I'd be open to replacing mine.

NZXT GRID+ V2 and GRID+ V3 are two other well-known modern fan controllers that AIDA64 supports.  Those don't have a collision-free interface either, but V3 is slightly better about it than V2.

Other than those there's Aquacomputer Quadro which is well supported by AIDA64.  AFAIK it's possible to use more than one of those in the same computer.

Corsair Commander Pro is a sophisticated solution, but we're still struggling with Corsair's thick head of not allowing proper synchronization between their software (iCUE) and 3rd party monitoring software like AIDA64.

There're also some old stuff that AIDA64 supports for ages, like AlphaCool Heatmaster II and T-Balancer bigNG, but I think they are no longer available for purchase.

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Ah sorry I should be more clear.

What happens depends on the software that's running.  With the OEM TT RGB Plus, what happens is that occasionally there is a pop up that says "WARNING CONTROLLER NO. 1":

image.png.cdfc94c7b9f5d57b4160d0d9fccf024a.png

 

This was pretty unhelpful.

 

Fortunately, when running with MoshiMoshi's version (found here https://github.com/MoshiMoshi0/TTController) provided a much more useful debug console.

 

The error that happens is that ports seem to go haywire.  Here's what the log looks like when it's running normally:

11:07:33.8127: ================================================================
11:07:38.8328: Port [9802, 8101, 2] data: [PortId: 2, Speed: 20, Rpm: 591, Unknown: 255]
11:07:38.8378: Port [9802, 8101, 3] data: [PortId: 3, Speed: 20, Rpm: 581, Unknown: 255]
11:07:38.8378: Port [9802, 8102, 3] data: [PortId: 3, Speed: 20, Rpm: 585, Unknown: 255]
11:07:38.8378: Port [9802, 8101, 1] data: [PortId: 1, Speed: 20, Rpm: 575, Unknown: 255]
11:07:38.8378: Port [9802, 8102, 1] data: [PortId: 1, Speed: 0, Rpm: 587, Unknown: 255]
11:07:38.8378: Port [9802, 8102, 2] data: [PortId: 2, Speed: 0, Rpm: 589, Unknown: 255]
11:07:38.8378: Sensor "/intelcpu/0/temperature/4" value: 30.25546
11:07:38.8378: Sensor "/nvidiagpu/0/temperature/0" value: 26
 

Notice that PortIDs are 1-3.

 

Running AIDA64 doesn't seem to cause any issues until a write is attempted to set the fan speed on one of those ports.  As soon as the temperature starts to rise and the software tried to set the fan speeds, the PortIDs start getting the wrong numbers:

11:10:02.0774: Port [9802, 8101, 2] data: [PortId: 2, Speed: 60, Rpm: 861, Unknown: 255]
11:10:02.0774: Port [9802, 8101, 3] data: [PortId: 3, Speed: 20, Rpm: 583, Unknown: 255]
11:10:02.0774: Port [9802, 8102, 3] data: [PortId: 3, Speed: 20, Rpm: 581, Unknown: 255]
11:10:02.0774: Port [9802, 8101, 1] data: [PortId: 1, Speed: 33, Rpm: 585, Unknown: 255]
11:10:02.0774: Port [9802, 8102, 1] data: [PortId: 1, Speed: 20, Rpm: 583, Unknown: 255]
11:10:02.0774: Port [9802, 8102, 2] data: [PortId: 2, Speed: 27, Rpm: 589, Unknown: 255]
11:10:02.0774: Sensor "/intelcpu/0/temperature/4" value: 49.43096
11:10:02.0774: Sensor "/nvidiagpu/0/temperature/0" value: 27
11:10:07.0875: Port [9802, 8101, 2] data: [PortId: 2, Speed: 60, Rpm: 1071, Unknown: 255]
11:10:07.0875: Port [9802, 8101, 3] data: [PortId: 3, Speed: 36, Rpm: 590, Unknown: 255]
11:10:07.0875: Port [9802, 8102, 3] data: [PortId: 252, Speed: 0, Rpm: 0, Unknown: 0]
11:10:07.0875: Port [9802, 8101, 1] data: [PortId: 4, Speed: 60, Rpm: 0, Unknown: 255]
11:10:07.0875: Port [9802, 8102, 1] data: [PortId: 252, Speed: 0, Rpm: 0, Unknown: 0]
11:10:07.0875: Port [9802, 8102, 2] data: [PortId: 3, Speed: 20, Rpm: 580, Unknown: 255]
11:10:07.0875: Sensor "/intelcpu/0/temperature/4" value: 49.6272
11:10:07.0875: Sensor "/nvidiagpu/0/temperature/0" value: 27
11:10:12.0875: Port [9802, 8101, 2] data: [PortId: 252, Speed: 0, Rpm: 0, Unknown: 0]
11:10:17.5477: Port [9802, 8101, 3] data: [PortId: 3, Speed: 20, Rpm: 628, Unknown: 255]
11:10:17.5623: Port [9802, 8102, 3] data: [PortId: 3, Speed: 20, Rpm: 582, Unknown: 255]
11:10:17.5623: Port [9802, 8101, 1] data: [PortId: 1, Speed: 28, Rpm: 702, Unknown: 255]
11:10:17.5623: Port [9802, 8102, 1] data: [PortId: 1, Speed: 20, Rpm: 581, Unknown: 255]
11:10:17.5623: Port [9802, 8102, 2] data: [PortId: 2, Speed: 20, Rpm: 590, Unknown: 255]
11:10:17.5623: Sensor "/intelcpu/0/temperature/4" value: 50.28944
11:10:17.5623: Sensor "/nvidiagpu/0/temperature/0" value: 27
11:10:17.5623: Port [9802, 8101, 2] data: [PortId: 2, Speed: 20, Rpm: 816, Unknown: 255]
11:10:17.5623: Port [9802, 8101, 3] data: [PortId: 3, Speed: 20, Rpm: 628, Unknown: 255]
11:10:17.5623: Port [9802, 8102, 3] data: [PortId: 3, Speed: 20, Rpm: 582, Unknown: 255]
11:10:17.5623: Port [9802, 8101, 1] data: [PortId: 1, Speed: 28, Rpm: 702, Unknown: 255]
11:10:17.5623: Port [9802, 8102, 1] data: [PortId: 1, Speed: 20, Rpm: 581, Unknown: 255]
11:10:17.5623: Port [9802, 8102, 2] data: [PortId: 2, Speed: 20, Rpm: 590, Unknown: 255]
11:10:17.5724: Sensor "/intelcpu/0/temperature/4" value: 50.28944
11:10:17.5724: Sensor "/nvidiagpu/0/temperature/0" value: 27
11:10:22.0890: Port [9802, 8101, 2] data: [PortId: 2, Speed: 36, Rpm: 615, Unknown: 255]
11:10:22.0890: Port [9802, 8101, 3] data: [PortId: 3, Speed: 36, Rpm: 592, Unknown: 255]
11:10:22.0890: Port [9802, 8102, 3] data: [PortId: 3, Speed: 20, Rpm: 580, Unknown: 255]
11:10:22.0890: Port [9802, 8101, 1] data: [PortId: 1, Speed: 35, Rpm: 641, Unknown: 255]
11:10:22.0890: Port [9802, 8102, 1] data: [PortId: 1, Speed: 28, Rpm: 584, Unknown: 255]
11:10:22.0890: Port [9802, 8102, 2] data: [PortId: 2, Speed: 28, Rpm: 590, Unknown: 255]
11:10:22.0890: Sensor "/intelcpu/0/temperature/4" value: 50.85889
11:10:22.0890: Sensor "/nvidiagpu/0/temperature/0" value: 27
11:10:27.0825: Port [9802, 8101, 2] data: [PortId: 2, Speed: 44, Rpm: 644, Unknown: 255]
11:10:29.9383: Port [9802, 8101, 3] data: [PortId: 252, Speed: 0, Rpm: 0, Unknown: 0]
11:10:29.9383: Port [9802, 8102, 3] data: [PortId: 252, Speed: 0, Rpm: 0, Unknown: 0]
11:10:29.9383: Port [9802, 8101, 1] data: [PortId: 3, Speed: 65, Rpm: 821, Unknown: 255]
11:10:29.9383: Port [9802, 8102, 1] data: [PortId: 252, Speed: 0, Rpm: 0, Unknown: 0]
11:10:29.9383: Port [9802, 8102, 2] data: [PortId: 252, Speed: 0, Rpm: 0, Unknown: 0]
11:10:29.9383: Sensor "/intelcpu/0/temperature/4" value: 51.20369
11:10:29.9383: Sensor "/nvidiagpu/0/temperature/0" value: 27
11:10:32.0775: Port [9802, 8101, 2] data: [PortId: 3, Speed: 65, Rpm: 821, Unknown: 255]
11:10:32.0775: Port [9802, 8101, 3] data: [PortId: 252, Speed: 0, Rpm: 0, Unknown: 0]
11:10:32.0775: Port [9802, 8102, 3] data: [PortId: 3, Speed: 20, Rpm: 578, Unknown: 255]
11:10:32.0882: Port [9802, 8101, 1] data: [PortId: 252, Speed: 0, Rpm: 0, Unknown: 0]
11:10:32.0882: Port [9802, 8102, 1] data: [PortId: 1, Speed: 20, Rpm: 583, Unknown: 255]
11:10:32.0882: Port [9802, 8102, 2] data: [PortId: 2, Speed: 20, Rpm: 600, Unknown: 255]
11:10:32.0882: Sensor "/intelcpu/0/temperature/4" value: 51.35071
11:10:32.0882: Sensor "/nvidiagpu/0/temperature/0" value: 27
 

This causes the fan speeds to be reset to zero on the fans that have the wrong port numbers.

 

Here's what it looks like with the "low-level senors" unchecked (i.e. correct behavior):

11:12:14.1216: Port [9802, 8101, 2] data: [PortId: 2, Speed: 20, Rpm: 596, Unknown: 255]
11:12:14.1216: Port [9802, 8101, 3] data: [PortId: 3, Speed: 20, Rpm: 589, Unknown: 255]
11:12:14.1216: Port [9802, 8102, 3] data: [PortId: 3, Speed: 20, Rpm: 588, Unknown: 255]
11:12:14.1216: Port [9802, 8101, 1] data: [PortId: 1, Speed: 20, Rpm: 576, Unknown: 255]
11:12:14.1216: Port [9802, 8102, 1] data: [PortId: 1, Speed: 28, Rpm: 590, Unknown: 255]
11:12:14.1216: Port [9802, 8102, 2] data: [PortId: 2, Speed: 28, Rpm: 595, Unknown: 255]
11:12:14.1216: Sensor "/intelcpu/0/temperature/4" value: 43.31271
11:12:14.1216: Sensor "/nvidiagpu/0/temperature/0" value: 28.44933
11:12:19.1251: Port [9802, 8101, 2] data: [PortId: 2, Speed: 36, Rpm: 610, Unknown: 255]
11:12:19.1251: Port [9802, 8101, 3] data: [PortId: 3, Speed: 36, Rpm: 602, Unknown: 255]
11:12:19.1251: Port [9802, 8102, 3] data: [PortId: 3, Speed: 20, Rpm: 589, Unknown: 255]
11:12:19.1251: Port [9802, 8101, 1] data: [PortId: 1, Speed: 33, Rpm: 581, Unknown: 255]
11:12:19.1251: Port [9802, 8102, 1] data: [PortId: 1, Speed: 28, Rpm: 592, Unknown: 255]
11:12:19.1251: Port [9802, 8102, 2] data: [PortId: 2, Speed: 28, Rpm: 589, Unknown: 255]
11:12:19.1251: Sensor "/intelcpu/0/temperature/4" value: 52.72622
11:12:19.1251: Sensor "/nvidiagpu/0/temperature/0" value: 28.06081
11:12:24.1172: Port [9802, 8101, 2] data: [PortId: 2, Speed: 44, Rpm: 642, Unknown: 255]
11:12:24.1172: Port [9802, 8101, 3] data: [PortId: 3, Speed: 44, Rpm: 632, Unknown: 255]
11:12:24.1248: Port [9802, 8102, 3] data: [PortId: 3, Speed: 20, Rpm: 588, Unknown: 255]
11:12:24.1248: Port [9802, 8101, 1] data: [PortId: 1, Speed: 33, Rpm: 586, Unknown: 255]
11:12:24.1248: Port [9802, 8102, 1] data: [PortId: 1, Speed: 28, Rpm: 590, Unknown: 255]
11:12:24.1248: Port [9802, 8102, 2] data: [PortId: 2, Speed: 28, Rpm: 590, Unknown: 255]
11:12:24.1248: Sensor "/intelcpu/0/temperature/4" value: 51.83975
11:12:24.1248: Sensor "/nvidiagpu/0/temperature/0" value: 28.00823
11:12:29.1226: Port [9802, 8101, 2] data: [PortId: 2, Speed: 60, Rpm: 814, Unknown: 255]
11:12:29.1226: Port [9802, 8101, 3] data: [PortId: 3, Speed: 60, Rpm: 802, Unknown: 255]
11:12:29.1226: Port [9802, 8102, 3] data: [PortId: 3, Speed: 20, Rpm: 584, Unknown: 255]
11:12:29.1226: Port [9802, 8101, 1] data: [PortId: 1, Speed: 33, Rpm: 588, Unknown: 255]
11:12:29.1226: Port [9802, 8102, 1] data: [PortId: 1, Speed: 28, Rpm: 589, Unknown: 255]
11:12:29.1226: Port [9802, 8102, 2] data: [PortId: 2, Speed: 28, Rpm: 597, Unknown: 255]
11:12:29.1226: Sensor "/intelcpu/0/temperature/4" value: 51.60801
11:12:29.1226: Sensor "/nvidiagpu/0/temperature/0" value: 28.00111
11:12:34.1086: Port [9802, 8101, 2] data: [PortId: 2, Speed: 65, Rpm: 1038, Unknown: 255]
11:12:34.1086: Port [9802, 8101, 3] data: [PortId: 3, Speed: 65, Rpm: 1020, Unknown: 255]
11:12:34.1086: Port [9802, 8102, 3] data: [PortId: 3, Speed: 20, Rpm: 582, Unknown: 255]
11:12:34.1086: Port [9802, 8101, 1] data: [PortId: 1, Speed: 33, Rpm: 588, Unknown: 255]
11:12:34.1187: Port [9802, 8102, 1] data: [PortId: 1, Speed: 28, Rpm: 580, Unknown: 255]
11:12:34.1187: Port [9802, 8102, 2] data: [PortId: 2, Speed: 28, Rpm: 598, Unknown: 255]
11:12:34.1187: Sensor "/intelcpu/0/temperature/4" value: 52.34566
11:12:34.1187: Sensor "/nvidiagpu/0/temperature/0" value: 28.00015
11:12:39.1226: Port [9802, 8101, 2] data: [PortId: 2, Speed: 65, Rpm: 1148, Unknown: 255]
11:12:39.1226: Port [9802, 8101, 3] data: [PortId: 3, Speed: 65, Rpm: 1126, Unknown: 255]
11:12:39.1347: Port [9802, 8102, 3] data: [PortId: 3, Speed: 20, Rpm: 582, Unknown: 255]
11:12:39.1347: Port [9802, 8101, 1] data: [PortId: 1, Speed: 33, Rpm: 589, Unknown: 255]
11:12:39.1347: Port [9802, 8102, 1] data: [PortId: 1, Speed: 28, Rpm: 578, Unknown: 255]
11:12:39.1347: Port [9802, 8102, 2] data: [PortId: 2, Speed: 28, Rpm: 592, Unknown: 255]
11:12:39.1525: Sensor "/intelcpu/0/temperature/4" value: 51.97122
11:12:39.1525: Sensor "/nvidiagpu/0/temperature/0" value: 28.00002
11:12:44.1225: Port [9802, 8101, 2] data: [PortId: 2, Speed: 65, Rpm: 1159, Unknown: 255]
11:12:44.1225: Port [9802, 8101, 3] data: [PortId: 3, Speed: 65, Rpm: 1139, Unknown: 255]
11:12:44.1225: Port [9802, 8102, 3] data: [PortId: 3, Speed: 20, Rpm: 580, Unknown: 255]
11:12:44.1225: Port [9802, 8101, 1] data: [PortId: 1, Speed: 33, Rpm: 589, Unknown: 255]
11:12:44.1225: Port [9802, 8102, 1] data: [PortId: 1, Speed: 28, Rpm: 578, Unknown: 255]
11:12:44.1362: Port [9802, 8102, 2] data: [PortId: 2, Speed: 28, Rpm: 597, Unknown: 255]
11:12:44.1362: Sensor "/intelcpu/0/temperature/4" value: 52.12798
11:12:44.1362: Sensor "/nvidiagpu/0/temperature/0" value: 28.00001
 

Let me know if you need more information.

I'm guessing the issue is that the controllers get confused when accepting commands from multiple different sources.

 

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20 hours ago, tocirahl said:

Ah sorry I should be more clear.

What happens depends on the software that's running.  With the OEM TT RGB Plus, what happens is that occasionally there is a pop up that says "WARNING CONTROLLER NO. 1":

image.png.cdfc94c7b9f5d57b4160d0d9fccf024a.png

 

This was pretty unhelpful.

 

Fortunately, when running with MoshiMoshi's version (found here https://github.com/MoshiMoshi0/TTController) provided a much more useful debug console.

 

The error that happens is that ports seem to go haywire.  Here's what the log looks like when it's running normally:

11:07:33.8127: ================================================================
11:07:38.8328: Port [9802, 8101, 2] data: [PortId: 2, Speed: 20, Rpm: 591, Unknown: 255]
11:07:38.8378: Port [9802, 8101, 3] data: [PortId: 3, Speed: 20, Rpm: 581, Unknown: 255]
11:07:38.8378: Port [9802, 8102, 3] data: [PortId: 3, Speed: 20, Rpm: 585, Unknown: 255]
11:07:38.8378: Port [9802, 8101, 1] data: [PortId: 1, Speed: 20, Rpm: 575, Unknown: 255]
11:07:38.8378: Port [9802, 8102, 1] data: [PortId: 1, Speed: 0, Rpm: 587, Unknown: 255]
11:07:38.8378: Port [9802, 8102, 2] data: [PortId: 2, Speed: 0, Rpm: 589, Unknown: 255]
11:07:38.8378: Sensor "/intelcpu/0/temperature/4" value: 30.25546
11:07:38.8378: Sensor "/nvidiagpu/0/temperature/0" value: 26
 

Notice that PortIDs are 1-3.

 

Running AIDA64 doesn't seem to cause any issues until a write is attempted to set the fan speed on one of those ports.  As soon as the temperature starts to rise and the software tried to set the fan speeds, the PortIDs start getting the wrong numbers:

11:10:02.0774: Port [9802, 8101, 2] data: [PortId: 2, Speed: 60, Rpm: 861, Unknown: 255]
11:10:02.0774: Port [9802, 8101, 3] data: [PortId: 3, Speed: 20, Rpm: 583, Unknown: 255]
11:10:02.0774: Port [9802, 8102, 3] data: [PortId: 3, Speed: 20, Rpm: 581, Unknown: 255]
11:10:02.0774: Port [9802, 8101, 1] data: [PortId: 1, Speed: 33, Rpm: 585, Unknown: 255]
11:10:02.0774: Port [9802, 8102, 1] data: [PortId: 1, Speed: 20, Rpm: 583, Unknown: 255]
11:10:02.0774: Port [9802, 8102, 2] data: [PortId: 2, Speed: 27, Rpm: 589, Unknown: 255]
11:10:02.0774: Sensor "/intelcpu/0/temperature/4" value: 49.43096
11:10:02.0774: Sensor "/nvidiagpu/0/temperature/0" value: 27
11:10:07.0875: Port [9802, 8101, 2] data: [PortId: 2, Speed: 60, Rpm: 1071, Unknown: 255]
11:10:07.0875: Port [9802, 8101, 3] data: [PortId: 3, Speed: 36, Rpm: 590, Unknown: 255]
11:10:07.0875: Port [9802, 8102, 3] data: [PortId: 252, Speed: 0, Rpm: 0, Unknown: 0]
11:10:07.0875: Port [9802, 8101, 1] data: [PortId: 4, Speed: 60, Rpm: 0, Unknown: 255]
11:10:07.0875: Port [9802, 8102, 1] data: [PortId: 252, Speed: 0, Rpm: 0, Unknown: 0]
11:10:07.0875: Port [9802, 8102, 2] data: [PortId: 3, Speed: 20, Rpm: 580, Unknown: 255]
11:10:07.0875: Sensor "/intelcpu/0/temperature/4" value: 49.6272
11:10:07.0875: Sensor "/nvidiagpu/0/temperature/0" value: 27
11:10:12.0875: Port [9802, 8101, 2] data: [PortId: 252, Speed: 0, Rpm: 0, Unknown: 0]
11:10:17.5477: Port [9802, 8101, 3] data: [PortId: 3, Speed: 20, Rpm: 628, Unknown: 255]
11:10:17.5623: Port [9802, 8102, 3] data: [PortId: 3, Speed: 20, Rpm: 582, Unknown: 255]
11:10:17.5623: Port [9802, 8101, 1] data: [PortId: 1, Speed: 28, Rpm: 702, Unknown: 255]
11:10:17.5623: Port [9802, 8102, 1] data: [PortId: 1, Speed: 20, Rpm: 581, Unknown: 255]
11:10:17.5623: Port [9802, 8102, 2] data: [PortId: 2, Speed: 20, Rpm: 590, Unknown: 255]
11:10:17.5623: Sensor "/intelcpu/0/temperature/4" value: 50.28944
11:10:17.5623: Sensor "/nvidiagpu/0/temperature/0" value: 27
11:10:17.5623: Port [9802, 8101, 2] data: [PortId: 2, Speed: 20, Rpm: 816, Unknown: 255]
11:10:17.5623: Port [9802, 8101, 3] data: [PortId: 3, Speed: 20, Rpm: 628, Unknown: 255]
11:10:17.5623: Port [9802, 8102, 3] data: [PortId: 3, Speed: 20, Rpm: 582, Unknown: 255]
11:10:17.5623: Port [9802, 8101, 1] data: [PortId: 1, Speed: 28, Rpm: 702, Unknown: 255]
11:10:17.5623: Port [9802, 8102, 1] data: [PortId: 1, Speed: 20, Rpm: 581, Unknown: 255]
11:10:17.5623: Port [9802, 8102, 2] data: [PortId: 2, Speed: 20, Rpm: 590, Unknown: 255]
11:10:17.5724: Sensor "/intelcpu/0/temperature/4" value: 50.28944
11:10:17.5724: Sensor "/nvidiagpu/0/temperature/0" value: 27
11:10:22.0890: Port [9802, 8101, 2] data: [PortId: 2, Speed: 36, Rpm: 615, Unknown: 255]
11:10:22.0890: Port [9802, 8101, 3] data: [PortId: 3, Speed: 36, Rpm: 592, Unknown: 255]
11:10:22.0890: Port [9802, 8102, 3] data: [PortId: 3, Speed: 20, Rpm: 580, Unknown: 255]
11:10:22.0890: Port [9802, 8101, 1] data: [PortId: 1, Speed: 35, Rpm: 641, Unknown: 255]
11:10:22.0890: Port [9802, 8102, 1] data: [PortId: 1, Speed: 28, Rpm: 584, Unknown: 255]
11:10:22.0890: Port [9802, 8102, 2] data: [PortId: 2, Speed: 28, Rpm: 590, Unknown: 255]
11:10:22.0890: Sensor "/intelcpu/0/temperature/4" value: 50.85889
11:10:22.0890: Sensor "/nvidiagpu/0/temperature/0" value: 27
11:10:27.0825: Port [9802, 8101, 2] data: [PortId: 2, Speed: 44, Rpm: 644, Unknown: 255]
11:10:29.9383: Port [9802, 8101, 3] data: [PortId: 252, Speed: 0, Rpm: 0, Unknown: 0]
11:10:29.9383: Port [9802, 8102, 3] data: [PortId: 252, Speed: 0, Rpm: 0, Unknown: 0]
11:10:29.9383: Port [9802, 8101, 1] data: [PortId: 3, Speed: 65, Rpm: 821, Unknown: 255]
11:10:29.9383: Port [9802, 8102, 1] data: [PortId: 252, Speed: 0, Rpm: 0, Unknown: 0]
11:10:29.9383: Port [9802, 8102, 2] data: [PortId: 252, Speed: 0, Rpm: 0, Unknown: 0]
11:10:29.9383: Sensor "/intelcpu/0/temperature/4" value: 51.20369
11:10:29.9383: Sensor "/nvidiagpu/0/temperature/0" value: 27
11:10:32.0775: Port [9802, 8101, 2] data: [PortId: 3, Speed: 65, Rpm: 821, Unknown: 255]
11:10:32.0775: Port [9802, 8101, 3] data: [PortId: 252, Speed: 0, Rpm: 0, Unknown: 0]
11:10:32.0775: Port [9802, 8102, 3] data: [PortId: 3, Speed: 20, Rpm: 578, Unknown: 255]
11:10:32.0882: Port [9802, 8101, 1] data: [PortId: 252, Speed: 0, Rpm: 0, Unknown: 0]
11:10:32.0882: Port [9802, 8102, 1] data: [PortId: 1, Speed: 20, Rpm: 583, Unknown: 255]
11:10:32.0882: Port [9802, 8102, 2] data: [PortId: 2, Speed: 20, Rpm: 600, Unknown: 255]
11:10:32.0882: Sensor "/intelcpu/0/temperature/4" value: 51.35071
11:10:32.0882: Sensor "/nvidiagpu/0/temperature/0" value: 27
 

This causes the fan speeds to be reset to zero on the fans that have the wrong port numbers.

 

Here's what it looks like with the "low-level senors" unchecked (i.e. correct behavior):

11:12:14.1216: Port [9802, 8101, 2] data: [PortId: 2, Speed: 20, Rpm: 596, Unknown: 255]
11:12:14.1216: Port [9802, 8101, 3] data: [PortId: 3, Speed: 20, Rpm: 589, Unknown: 255]
11:12:14.1216: Port [9802, 8102, 3] data: [PortId: 3, Speed: 20, Rpm: 588, Unknown: 255]
11:12:14.1216: Port [9802, 8101, 1] data: [PortId: 1, Speed: 20, Rpm: 576, Unknown: 255]
11:12:14.1216: Port [9802, 8102, 1] data: [PortId: 1, Speed: 28, Rpm: 590, Unknown: 255]
11:12:14.1216: Port [9802, 8102, 2] data: [PortId: 2, Speed: 28, Rpm: 595, Unknown: 255]
11:12:14.1216: Sensor "/intelcpu/0/temperature/4" value: 43.31271
11:12:14.1216: Sensor "/nvidiagpu/0/temperature/0" value: 28.44933
11:12:19.1251: Port [9802, 8101, 2] data: [PortId: 2, Speed: 36, Rpm: 610, Unknown: 255]
11:12:19.1251: Port [9802, 8101, 3] data: [PortId: 3, Speed: 36, Rpm: 602, Unknown: 255]
11:12:19.1251: Port [9802, 8102, 3] data: [PortId: 3, Speed: 20, Rpm: 589, Unknown: 255]
11:12:19.1251: Port [9802, 8101, 1] data: [PortId: 1, Speed: 33, Rpm: 581, Unknown: 255]
11:12:19.1251: Port [9802, 8102, 1] data: [PortId: 1, Speed: 28, Rpm: 592, Unknown: 255]
11:12:19.1251: Port [9802, 8102, 2] data: [PortId: 2, Speed: 28, Rpm: 589, Unknown: 255]
11:12:19.1251: Sensor "/intelcpu/0/temperature/4" value: 52.72622
11:12:19.1251: Sensor "/nvidiagpu/0/temperature/0" value: 28.06081
11:12:24.1172: Port [9802, 8101, 2] data: [PortId: 2, Speed: 44, Rpm: 642, Unknown: 255]
11:12:24.1172: Port [9802, 8101, 3] data: [PortId: 3, Speed: 44, Rpm: 632, Unknown: 255]
11:12:24.1248: Port [9802, 8102, 3] data: [PortId: 3, Speed: 20, Rpm: 588, Unknown: 255]
11:12:24.1248: Port [9802, 8101, 1] data: [PortId: 1, Speed: 33, Rpm: 586, Unknown: 255]
11:12:24.1248: Port [9802, 8102, 1] data: [PortId: 1, Speed: 28, Rpm: 590, Unknown: 255]
11:12:24.1248: Port [9802, 8102, 2] data: [PortId: 2, Speed: 28, Rpm: 590, Unknown: 255]
11:12:24.1248: Sensor "/intelcpu/0/temperature/4" value: 51.83975
11:12:24.1248: Sensor "/nvidiagpu/0/temperature/0" value: 28.00823
11:12:29.1226: Port [9802, 8101, 2] data: [PortId: 2, Speed: 60, Rpm: 814, Unknown: 255]
11:12:29.1226: Port [9802, 8101, 3] data: [PortId: 3, Speed: 60, Rpm: 802, Unknown: 255]
11:12:29.1226: Port [9802, 8102, 3] data: [PortId: 3, Speed: 20, Rpm: 584, Unknown: 255]
11:12:29.1226: Port [9802, 8101, 1] data: [PortId: 1, Speed: 33, Rpm: 588, Unknown: 255]
11:12:29.1226: Port [9802, 8102, 1] data: [PortId: 1, Speed: 28, Rpm: 589, Unknown: 255]
11:12:29.1226: Port [9802, 8102, 2] data: [PortId: 2, Speed: 28, Rpm: 597, Unknown: 255]
11:12:29.1226: Sensor "/intelcpu/0/temperature/4" value: 51.60801
11:12:29.1226: Sensor "/nvidiagpu/0/temperature/0" value: 28.00111
11:12:34.1086: Port [9802, 8101, 2] data: [PortId: 2, Speed: 65, Rpm: 1038, Unknown: 255]
11:12:34.1086: Port [9802, 8101, 3] data: [PortId: 3, Speed: 65, Rpm: 1020, Unknown: 255]
11:12:34.1086: Port [9802, 8102, 3] data: [PortId: 3, Speed: 20, Rpm: 582, Unknown: 255]
11:12:34.1086: Port [9802, 8101, 1] data: [PortId: 1, Speed: 33, Rpm: 588, Unknown: 255]
11:12:34.1187: Port [9802, 8102, 1] data: [PortId: 1, Speed: 28, Rpm: 580, Unknown: 255]
11:12:34.1187: Port [9802, 8102, 2] data: [PortId: 2, Speed: 28, Rpm: 598, Unknown: 255]
11:12:34.1187: Sensor "/intelcpu/0/temperature/4" value: 52.34566
11:12:34.1187: Sensor "/nvidiagpu/0/temperature/0" value: 28.00015
11:12:39.1226: Port [9802, 8101, 2] data: [PortId: 2, Speed: 65, Rpm: 1148, Unknown: 255]
11:12:39.1226: Port [9802, 8101, 3] data: [PortId: 3, Speed: 65, Rpm: 1126, Unknown: 255]
11:12:39.1347: Port [9802, 8102, 3] data: [PortId: 3, Speed: 20, Rpm: 582, Unknown: 255]
11:12:39.1347: Port [9802, 8101, 1] data: [PortId: 1, Speed: 33, Rpm: 589, Unknown: 255]
11:12:39.1347: Port [9802, 8102, 1] data: [PortId: 1, Speed: 28, Rpm: 578, Unknown: 255]
11:12:39.1347: Port [9802, 8102, 2] data: [PortId: 2, Speed: 28, Rpm: 592, Unknown: 255]
11:12:39.1525: Sensor "/intelcpu/0/temperature/4" value: 51.97122
11:12:39.1525: Sensor "/nvidiagpu/0/temperature/0" value: 28.00002
11:12:44.1225: Port [9802, 8101, 2] data: [PortId: 2, Speed: 65, Rpm: 1159, Unknown: 255]
11:12:44.1225: Port [9802, 8101, 3] data: [PortId: 3, Speed: 65, Rpm: 1139, Unknown: 255]
11:12:44.1225: Port [9802, 8102, 3] data: [PortId: 3, Speed: 20, Rpm: 580, Unknown: 255]
11:12:44.1225: Port [9802, 8101, 1] data: [PortId: 1, Speed: 33, Rpm: 589, Unknown: 255]
11:12:44.1225: Port [9802, 8102, 1] data: [PortId: 1, Speed: 28, Rpm: 578, Unknown: 255]
11:12:44.1362: Port [9802, 8102, 2] data: [PortId: 2, Speed: 28, Rpm: 597, Unknown: 255]
11:12:44.1362: Sensor "/intelcpu/0/temperature/4" value: 52.12798
11:12:44.1362: Sensor "/nvidiagpu/0/temperature/0" value: 28.00001
 

Let me know if you need more information.

I'm guessing the issue is that the controllers get confused when accepting commands from multiple different sources.

 

Thank you, it's clear now.  I'm perplexed though, since you've mentioned above that the issue persists even with AIDA64 v5.97 that has no support for Thermaltake fan controllers at all.  Maybe you've checked not the stable build of v5.97.4600, but a beta version that is v5.97.4628 or newer?

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52 minutes ago, Fiery said:

Thank you, it's clear now.  I'm perplexed though, since you've mentioned above that the issue persists even with AIDA64 v5.97 that has no support for Thermaltake fan controllers at all.  Maybe you've checked not the stable build of v5.97.4600, but a beta version that is v5.97.4628 or newer?

I'll try again tonight to make sure I have the correct build.

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Good news though!  5.95.4500 doesn't seem to have this issue.  Unfortunately it also doesn't seem to fully support my GPU (EVGA GTX 1080 Ti FTW3 Hybrid) so I'm not getting memory temperature readouts for it, which I can live with.

Looks like something between those two versions is causing the issue.

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On ‎9‎/‎12‎/‎2019 at 7:55 PM, tocirahl said:

Good news though!  5.95.4500 doesn't seem to have this issue.  Unfortunately it also doesn't seem to fully support my GPU (EVGA GTX 1080 Ti FTW3 Hybrid) so I'm not getting memory temperature readouts for it, which I can live with.

Looks like something between those two versions is causing the issue.

I've sent you a private message about this issue.

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On ‎9‎/‎20‎/‎2019 at 1:53 AM, tocirahl said:

Just tried the beta you sent.  Seems to work fine.

If possible, could you include that as a stability option in future releases?

Thank you!

We'll add the requested new option to the Preferences / Stability page in the next AIDA64 update due in a few days from now.

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  • 1 month later...

I am having the same exact issues with the TT RIING RGB PLUS software on the same configuration listed above but only with Riing Plus 12's and 14's fans.  What was the final on this ?  I just downloaded 6.10 and ran it.  I also have another post up unfortunately. 

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On ‎10‎/‎27‎/‎2019 at 7:18 AM, Mors said:

I am having the same exact issues with the TT RIING RGB PLUS software on the same configuration listed above but only with Riing Plus 12's and 14's fans.  What was the final on this ?  I just downloaded 6.10 and ran it.  I also have another post up unfortunately. 

AIDA64 v6.10 implements an option in main menu / File / Preferences / Stability to let you disable Thermaltake Riing Plus and Pure Plus sensor support in case you experience issues about it.

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YES found that late last night and I think it's working.  haven't had a controller error but I did have game interruption for some reason like when the TT controller software does when the controller error pops up.   If it happens again I will check look into it again.  

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On ‎10‎/‎29‎/‎2019 at 7:59 PM, Mors said:

::update:: I have had no controller errors once I turned off TT RIING RGB Plus support.  I don't need those fan speeds anyway and they come with their own monitoring software anyway if I need to see or make changes.  

Thank you for letting us know about the resolution.

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