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KK13

Need Help w/App Constantly Crashing

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Hey all, first time posting, have your app in my phones for a couple years.

 I don't know if anyone can help, because I don't know your limitations with troubleshooting, but I'm at a loss.

  I'll start with the basics. 

Samsung Galaxy Note 10 +, Android 10,

T-Mobile U.S. Not Rooted (only because it can't be)

 Problem - Google Play Store keeps shutting down in the background. The system sends a popup notification every time. It happens sometimes very consistently about every 30 seconds or so and other times it can go for 10 mins or more without stopping. This has been goin on for about a week or a few days more. I have tried everything short of a factory reset. I've gone from trying the basic clearing the apps cache and data to disabling it since it cannot be uninstalled except for the updates. I've tried to put the app asleep and it still runs in the background and still stops itself. I've tried clearing the account, and restarting the account, still doesn't help. I've reset all app permissions, nothing fixes it. I went into Safe Mode and it stopped crashing, but I've got about 70 apps installed and none are new. They are the same I've had since before this started happening. The weird thing is sometimes I open the Play Store App and it will immediately close and sometimes it will stay open for a minute then close and if I'm playing a game I'm able to make in game purchases through the Play Store with it only stopping once out of probably a dozen times. So I guess it knows where it makes money hahahaha.  I really don't want to start removing apps one at a time unless there is no other way.  I've even done a clearing of the Cache Partition in Download mode and it didn't work either. It has sent popups twice when I first started typing this but hasn't again for about 2 or 3 minutes.  But, it will soon.  

 Is there any way to see when this happens through a data log or debugging record that will tell why it is doing this?

  What can I do or what can I do to help you find out why this is happening and how to go about fixing it?   Please, let me know.  

   

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On 10/1/2020 at 11:47 AM, KK13 said:

Hey all, first time posting, have your app in my phones for a couple years.

 I don't know if anyone can help, because I don't know your limitations with troubleshooting, but I'm at a loss.

  I'll start with the basics. 

Samsung Galaxy Note 10 +, Android 10,

T-Mobile U.S. Not Rooted (only because it can't be)

 Problem - Google Play Store keeps shutting down in the background. The system sends a popup notification every time. It happens sometimes very consistently about every 30 seconds or so and other times it can go for 10 mins or more without stopping. This has been goin on for about a week or a few days more. I have tried everything short of a factory reset. I've gone from trying the basic clearing the apps cache and data to disabling it since it cannot be uninstalled except for the updates. I've tried to put the app asleep and it still runs in the background and still stops itself. I've tried clearing the account, and restarting the account, still doesn't help. I've reset all app permissions, nothing fixes it. I went into Safe Mode and it stopped crashing, but I've got about 70 apps installed and none are new. They are the same I've had since before this started happening. The weird thing is sometimes I open the Play Store App and it will immediately close and sometimes it will stay open for a minute then close and if I'm playing a game I'm able to make in game purchases through the Play Store with it only stopping once out of probably a dozen times. So I guess it knows where it makes money hahahaha.  I really don't want to start removing apps one at a time unless there is no other way.  I've even done a clearing of the Cache Partition in Download mode and it didn't work either. It has sent popups twice when I first started typing this but hasn't again for about 2 or 3 minutes.  But, it will soon.  

Is there any way to see when this happens through a data log or debugging record that will tell why it is doing this?

What can I do or what can I do to help you find out why this is happening and how to go about fixing it?   Please, let me know.   

Please note that it's not possible to diagnose such issues remotely. You may want to take your phone to a local specialist and have it checked out.

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