Why is there no response to a bug submitted via the support form? (Cascade Lake-W ECC)

[ckw]

Why is there no response to a bug submitted via the support form for three business days?

Conversation ID: 25983

Priority: Urgent

 

CK W

a day ago via Helpcenter

Is there a solution to this problem?

CK W

4 days ago via Email

Email: wxxxx21@gmail.com
URL: /support/contactform
From: CK W
Company:
Product: AIDA64 Extreme
Product key: RXXXX-MXXX6-1XX93-2XXXX-2XXXX
Version: 6.50.5800
OS: Windows 10 64-bit
System: CPU: Intel Xeon W-2255 motherboard: Asus Pro WS C422-ACE Memory: 64GB Registered DDR4 video card: Nvidia Quadro T400
Problem: No "Error Correction" in the "Chipset"

chipset.png

[Fiery]

5 hours ago, ckw said:

Why is there no response to a bug submitted via the support form for three business days?

Conversation ID: 25983

Priority: Urgent

 

CK W

a day ago via Helpcenter

Is there a solution to this problem?

CK W

4 days ago via Email

Email: wxxxx21@gmail.com
URL: /support/contactform
From: CK W
Company:
Product: AIDA64 Extreme
Product key: RXXXX-MXXX6-1XX93-2XXXX-2XXXX
Version: 6.50.5800
OS: Windows 10 64-bit
System: CPU: Intel Xeon W-2255 motherboard: Asus Pro WS C422-ACE Memory: 64GB Registered DDR4 video card: Nvidia Quadro T400
Problem: No "Error Correction" in the "Chipset"

chipset.png

We're working on it.  I apologize for the late/slow response.

[Fiery]

On 10/27/2021 at 11:52 AM, ckw said:

Problem: No "Error Correction" in the "Chipset"

Please upgrade to the latest beta version of AIDA64 Extreme available at:

https://www.aida64.com/downloads/latesta64xebeta

After upgrading to this new version, make sure to restart Windows to finalize the upgrade.

Let me know how it works.  There's a slim chance that it would lock your system at startup, so save all your documents and important data before trying it the first time.

[ckw]

After restarting Windows, the new beta version still doesn't work.

 

[ckw]

Three weeks have passed, please fix this problem as soon as possible. Because I urgently need to know which ECC is actually used in my system.