Hello,
I recently purchased a 2.1" LCD display from SmartCool that is designed to work with AIDA64.
The unit works correctly when it starts properly, but I am having a recurring issue:
After I put my computer to sleep and wake it up, the LCD powers on but remains on a black screen.
When I try to launch AIDA64 afterward to troubleshoot, AIDA64 stops responding / crashes.
Current workaround (temporary)
The only way I can get it working again is to:
Close AIDA64
Unplug the LCD display from the internal USB header
Reopen AIDA64
Plug the LCD back in
After that, the display starts working again.
My setup
Windows 11
AIDA64 v8.20.8126 beta
LCD connected to internal USB header
Motherboard: ASRock X470 Fatal1ty (if needed, I can provide exact model variant)
What I’ve already tried (no fix)
I have already tried the common troubleshooting steps suggested in forums and discussions, including:
Closing any other LCD control software so only AIDA64 is running
Disabling USB selective suspend in Windows power settings
Disabling “Allow the computer to turn off this device to save power” for USB hubs in Device Manager
Disabling Fast Startup in Windows
Testing different USB header/port behavior (where possible)
Reinstalling/relaunching AIDA64
Using the beta version of AIDA64
I’ve seen that others have reported similar issues, but I haven’t found a confirmed fix yet.
If anyone has a solution (or specific settings in AIDA64 / BIOS / USB configuration that fixed this), I’d appreciate the help.
Thank you.
