SJMarty

Well, this didn't exactly turn out how I would have liked. I provided all of the debug dumps, as requested. I received a response that support has them and will review and get back to me. I didn't hear anything for a week so I asked (in the ticket) if there was an update. This is what I received back... I stated in the initial ticket that my system is water-cooled and there is no CPU fan - just an intake fan and two fans for the radiator. In any case, that's it? AIDA64 can't detect or monitor fans on a new, mainstream system because some documentation can't be obtained from the manufacturer? Do manufacturers ever give that type of information to third parties? I don't know but sure seems unlikely as they all generally have their own monitoring software they want you to use. Was I just lucky with my previous computer (HP) where AIDA64 detected everything? I've been a licensed, paying user since v5.x and have needed very little support. I didn't even consider that AIDA64 wouldn't be able to detect my factory-installed fans when I purchased the two Turing screens. Even after, I found forum threads where customers were worked with to get their missing sensors detected, a beta released for them to test, etc. If this is the end of my support ticket, I'm quite disappointed.

I just logged directly into the ticketing system and it looks like none of my e-mail replies (including the one with the requested attachments) to support made it into the ticket. I'm not sure why. I went ahead and attached them in a direct reply in the ticketing system. If any forum staff need it, the ticket is LFJ-RPGFL-734. Thanks.

Hello, I have two brand new Alienware Aurora R16 (ACT1250) desktops. Both are running Windows 11 Professional and AIDA64 Extreme v8.00.8000.0. I also just purchased two 8.8" Turing screens and I am trying to set up some sensor panels/dashboards. The CPUs are water-cooled so there is no CPU fan but the R16 has a front intake fan and two fans on the top-mounted radiator. All of these are factory-installed. Unfortunately, AIDA64 is only detecting the GPU fan. I opened a support case on 11/10 and received a response the next day. The engineer requested a SMBus Dump (full), an ISA Sensor Dump, and an Embedded Controller Dump. I sent those back the same day. I sent another message a couple of days ago asking if any additional information was needed but I haven't heard anything back yet. I'm just curious...for those that have had to go through this process, how long does it typically take to get newer hardware supported? I'm concerned because of the return window possibly closing on the Turing screens before the detection of the fans gets worked out. Thanks!

Hoping to get some further assistance on this issue. I also opened a support ticket before I started this thread and haven't yet received a response.

I am installing the software as an administrator and have UAC turned off. The file permissions on AIDA64.exe have not been modified from the defaults and upon checking, grant both local Administrators and SYSTEM 'Full Control' permissions. Based on that, I don't think the installer's failure to replace this file is due to permissions. Since I have AIDA64 v5.99.4900 installed via the installer, it seems like a bad idea to download the v6.00.5100 portable and extract those files into the currently installed folder. Although the AIDA64.exe will be replaced, I'll be left with Windows reflecting v5.99 is installed but the folder contains files of the newer v6.00. I do want this issue resolved but as I mentioned, I also want to ensure I am able to update to future releases. I would love to "dig down deeper" to find out why the update process is failing. Unfortunately, after the error message, the installer rolls all of the changes back. Is there a log of the installer's activities I can reference?

I'm running Windows 10 Enterprise (64-bit) and attempting to upgrade from v5.99.4900 to v6.00.5100 and getting the error message below... I've been running AIDA64 Extreme for years and done numerous upgrades without issue. AIDA64 is closed and during the installation attempt. I have rebooted and retried with the same results. I'm sure uninstalling the current version and installing v6.00.5100 fresh would work but I'd rather not do that and lose my settings. Plus, without knowing why I'm getting the error message, I'm concerned about future upgrades. Anyone else seeing this behavior? Thanks.

There is one fan on the GPU (NVIDIA GTX 960) that AIDA64 detects. It runs around 1300 RPM. The other fan is for the radiator. It runs between 800-1000 RPM. The only other fan in the computer is the one inside the power supply.

Well, sad to say, the HP forum "volunteer" made it clear he is a volunteer and told me to contact HP support. Re: HP ENVY Phoenix Fan, Temperature, and Voltage Monitoring Unless you have a contact at HP, I think I've gone as far as I can go. Last month, trying to wade through HP support just to get a noisy fan replaced under warranty was a nightmare. I wouldn't even know where to start to try and get the information you need.

I posted again on the thread I opened on HP's forums. I'm trying to get a contact from them...

I took 17 pictures of the system board. I had to leave the water cooler lines attached but I removed as many components and wiring as I could. The pictures are not all that great but maybe they can help some. I sent you a PM with the link to the .ZIP file. I will also post in the thread on the HP forums asking for an update. Thanks for all of your help and willingness to work with HP. You're right...they are a monstrosity.

I posted this to the HP Forums. We'll have to see if HP follows through or not.

OK, I'll see what I can get. Would a picture of the motherboard help?

Every other program I have tried has been a bust. AIDA64 Extreme seemed the most promising. Since we were not able to get the data you needed, can you tell me what kind of information I should request from HP? I'm not sure how far I'll get with HP but I'd like to at least try. I have some details on the motherboard and BIOS but I'm not sure what you need.

Wow, thanks for the quick response. I attached the two requested files. Please let me know if you need me to send anything else. isasensordump.txt smbusdump_full.txt

I just purchased two HP ENVY Phoenix 850-065se desktops along with two copies of AIDA64 Extreme. AIDA64 Extreme is not discovering all of the sensors and fans. For example, these are liquid cooled (from the factory) and AIDA64 is not detecting the fan for that. There also is no case temperature sensor being detected. Is there a process to get new hardware added to the AIDA64 discovery database? Here is the link to the hardware and config specs on HP's site...http://support.hp.com/us-en/document/c04741533