(originally posted at XtremeSystems forum)
I've spent the last week-and-a-half trying to purchase a key for Aida (Extreme Edition) from Cleverbridge without any success. Using a valid credit card (accepted by numerous other online vendors) resulted in a page saying that the order would have to be processed manually, followed by an email a couple of hours later saying my card could not be authorised and inviting me to try again.
After 5 attempts, I contacted my credit card issuer who was able to confirm that my card was OK and that no attempt had been made to charge it (i.e. Cleverbridge themselves had chosen not to proceed with the transaction). I emailed Cleverbridge's Customer Service 3 times to try to find out why and received either a boilerplate response or a statement that they "didn't know" (despite having allegedly processed it manually) why they rejected the order.
I have given up on this (and have replaced the trial version of AIDA on my system with other software) so am not interested in getting a copy any longer, but I would strongly suggest that FinalWire consider using (or include the option of) another payment processor. In my experience BMTMicro has been the best for handling online purchases (Plimus and Digital River have been problematic in the past, though not to the same extent that Cleverbridge has).