Created a personalised AIDA64 sensor panel but PC keeps on freezing randomly while gaming or even browsing the internet

[Luckyluke]

Hello AIDA64 community,

Would like some assistance please. So, I have just purchased AIDA64 extreme with its latest version. I created my own sensor panel and would always turn this sensor panel on automatically whenever my PC is switched on.

All of the PC's hardware are already updated in terms of their drivers and chipsets. This include the GPU and the motherboard. Windows 11 is updated. Here are the specs :

Motherboard : AMD ROG Crosshair VIII Dark Hero

CPU : AMD Ryzen R9 5900 

GPU : AMD ASUS ROG RX6900 XT

RAM : 32 GB

OS : Windows 11

 

So, after around 1 hour of PC gaming or browsing, my PC would freeze. Display does not update and the only way I could get out from this situation is by hard resetting the PC. Then, after the PC restarted, I observed the sensor panel and noticed the GPU parameters are blanked out. I am also unable to view the GPU driver, AMD Adrenalin, anymore. So, I would need to uninstall and reinstall the AMD Adrenalin. This process is repeated each time the same situation happened.

Then, I set the Stability settings of AIDA64 to deactivate GPU sensors. The stability has improved, but it still froze at a later time. Realizing that there was an improvement, I decided to completely uninstall AIDA64. Ever since the program is uninstalled, there has not been a single PC freezing or crashing anymore.

 

I find this so weird. Does anyone else here share the same experience? How did you overcome this issue? I still need AIDA64 because the sub is already in effect.

 

Please do advise. Thank you.

[JariKoi]

I recommend you move this question to either Hardware monitoring or Bug reports.

ps. Have you checked that cables of your monitor are securely connected? Or tried another monitor cable?

[Luckyluke]

Thank you for responding to the original post, JariKoi. I have checked my monitor cables. It is a DP cable and it is secured well. I do not have another monitor cable, but ever since AIDA 64 was fully uninstalled, there has not been a single similar incident anymore. So, I am not sure if this issue is still hardware-related.

 

Noted. Will forward this post to Bug reports. Thanks. Appreciated

 

[de_Carabas]

I had this same issue last year.  I was in the process of upgrading my GPU so I could give my previous one to my brother in law for his build.  At the same time as the GPU swap, I installed a 7" lcd screen for use with Aida64 Sensor Panel.  At what seemed like completely random times, my system would lock up exactly as OP described.  Sometimes it would be a few hours, sometimes as little as 5 minutes.  Sometimes would be a full lockup, other times only video would freeze, and I would continue to hear audio (but not be able to command the system to do anything).  A hard reset was always required, often followed by a message that my graphics driver had dismounted.  Other times, there would simply be no graphics driver and Windows would boot in at 640x480 until I could install a fresh driver.

For the longest time I thought the GPU was the issue, as it had been installed at the same time as I started using the sensor panel.  After disconnecting the screen and disabling the Aida64 software (I did not have to uninstall the software), all lockups stopped.  I just went without a screen after that because of the headache it caused.

HW:

AMD 5900x

Powercolor 6900XT Liquid Devil

Gigabyte Aurus x570 Xtreme

[de_Carabas]

I did a little more research, and found someone else with the same problem.  They claimed that displaying "vram usage" was the culprit.  Once they removed that reading from their sensor panel, everything worked fine.