SJMarty Posted Wednesday at 10:50 PM Posted Wednesday at 10:50 PM (edited) Hello, I have two brand new Alienware Aurora R16 (ACT1250) desktops. Both are running Windows 11 Professional and AIDA64 Extreme v8.00.8000.0. I also just purchased two 8.8" Turing screens and I am trying to set up some sensor panels/dashboards. The CPUs are water-cooled so there is no CPU fan but the R16 has a front intake fan and two fans on the top-mounted radiator. All of these are factory-installed. Unfortunately, AIDA64 is only detecting the GPU fan. I opened a support case on 11/10 and received a response the next day. The engineer requested a SMBus Dump (full), an ISA Sensor Dump, and an Embedded Controller Dump. I sent those back the same day. I sent another message a couple of days ago asking if any additional information was needed but I haven't heard anything back yet. I'm just curious...for those that have had to go through this process, how long does it typically take to get newer hardware supported? I'm concerned because of the return window possibly closing on the Turing screens before the detection of the fans gets worked out. Thanks! Edited Wednesday at 10:51 PM by SJMarty formatting Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.