Wrong License Purchased; Refund Issues

[Dryst]

I got an email stating there's a discount on licenses.  My current AIDA64 Engineer license is due for a renewal.  I figure I might as well take advantage of this offer.

Here is the issue -- I am currently using AIDA64 Engineer as I wrote above.  You are aware of this, since I purchased a valid license.  Why wouldn't the email for this offer I received continue with AIDA64 Engineer license renewal?  Why would the link send me to a different product than what I already have a license to use?  I did not even realize that you sent me a link to a different license.  I made the purchase, and now Cleverbridge will not automatically give me a refund for something I do not want.  I have to write to them and wait for them to manually fix this issue.

Here is how to fix this going forward:  retain the same license of what I already have as opposed to linking a different product.  This would not be a big deal if Cleverbridge allowed for an automatic refund, but they will not.  I must wait for them to fix this.  This could take days.

[Dryst]

On my second attempt at this, I clicked Renew Now from Help|About of the installed software.  This retained my same installed version for support renewal.  I added an extra year of support.  I attempted to enter the discount code from the email sent to me to see on the website:  Invalid coupon code

The code emailed to me is not working.

[Fiery]

4 hours ago, Dryst said:

I got an email stating there's a discount on licenses.  My current AIDA64 Engineer license is due for a renewal.  I figure I might as well take advantage of this offer.

Here is the issue -- I am currently using AIDA64 Engineer as I wrote above.  You are aware of this, since I purchased a valid license.  Why wouldn't the email for this offer I received continue with AIDA64 Engineer license renewal?  Why would the link send me to a different product than what I already have a license to use?  I did not even realize that you sent me a link to a different license.  I made the purchase, and now Cleverbridge will not automatically give me a refund for something I do not want.  I have to write to them and wait for them to manually fix this issue.

Here is how to fix this going forward:  retain the same license of what I already have as opposed to linking a different product.  This would not be a big deal if Cleverbridge allowed for an automatic refund, but they will not.  I must wait for them to fix this.  This could take days.

We send out the same campaign email to everyone who's subscribed to our newsletter, regardless of the type of product they are using.  Our campaign email mentions AIDA64 Extreme several times, and IMHO it's quite clear that the offer is only valid for AIDA64 Extreme.  That's why the links in the email take you to our webshop where AIDA64 Extreme is already put in the shopping basket.

I'm sorry to hear you purchased the wrong product, but rest assured you get your money back in a few days.  Cleverbridge indeed uses a manual process for refunds.