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Posted
8 minutes ago, martinezx said:

But i have not this in Hardware menu (  I haven't any other screen but there are in menu )  see the image

Zrzut ekranu 2026-02-12 162932.png

usbdump.txt 37.16 kB · 0 downloads

Thank you!  You seem to have 2 unrecognized USB devices connected.  That may mean that your computer is unable to communicate reliably with your display device.  Try to connect it to a different USB port and/or try to use a different USB cable.

Posted

1. Do i need install smart display chinese software before? Cos it is not showing - usb is on and off in hardware windows manager

2. Why i can see in Aida menu "Crystafontz" "Matrix Orbital K" "Noteu" "Logitech" if i have not any of this  ? And i can not see "Turing" 

Need windows corectly show as usb monitor to show Turing in this menu  ? I don't mean connect but only show in menu option

Posted

Hello, I previously had a 3.5-inch screen that I didn't know if it was Turing or not, but it was recognized by AIDA64 and was working. Recently, I bought another 3.5-inch screen from the same seller, but this screen is not recognized by AIDA64. I am attaching the dump information here as requested. I would appreciate your help. Have a nice day. Greetings from Turkey.

@Fiery

usbdump.txt

Posted
1 hour ago, Mehmet Kral said:

Hello, I previously had a 3.5-inch screen that I didn't know if it was Turing or not, but it was recognized by AIDA64 and was working. Recently, I bought another 3.5-inch screen from the same seller, but this screen is not recognized by AIDA64. I am attaching the dump information here as requested. I would appreciate your help. Have a nice day. Greetings from Turkey.

@Fiery

usbdump.txt 13.85 kB · 0 downloads

Yes, that's a different screen, it's not Turing/Turzx at all.  It is called Fuldho and unfortunately it is not supported by AIDA64.

Posted
15 hours ago, martinezx said:

1. Do i need install smart display chinese software before? Cos it is not showing - usb is on and off in hardware windows manager

2. Why i can see in Aida menu "Crystafontz" "Matrix Orbital K" "Noteu" "Logitech" if i have not any of this  ? And i can not see "Turing" 

Need windows corectly show as usb monitor to show Turing in this menu  ? I don't mean connect but only show in menu option

1) In theory, no, you wouldn't need to install any software.  However, from here I cannot tell you why you have those unrecognized USB devices in your system.

2) The LCD protocols shown are those where the presence (connection) of the display device cannot be detected via classic methods.  So we need to show them always in order to give users a chance to enable those protocols when they own a display device.

3) You can right-click on one of the LCD tabs (e.g. Crystalfontz) --> Show All.  That way all interfaces will be visible, but you will still not be able to use the Turing module simply because it would require a Turing USB device to be present in the system.  In which case -- when the device is present -- the LCD tab corresponding to the Turing interface is properly shown.

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