Tried to renew AIDA64 for $62.94 USD and was issued a new key and charged $89.93 instead

[Webslinger]

Hello,

I submitted both a license ticket and technical support ticket request.

I tried to renew my existing license key in Firefox web browser for $62.95 USD with an expiration date of July 2, 2027 for maintenance updates. Instead, I was issued a brand new license key, which I didn't want and haven't used, for $89.93 USD. I was quoted $62.95 USD at checkout for the renewal with an extra year maintenance. But when paying, Finalwire and Paypal charged me $89.93 USD instead. 

I have requested a refund for the difference, which is $26.98 USD, and to be allowed to use one of the license keys until July 2, 2027 with maintenance updates. 

I've also created a Paypal dispute, which I will gladly cancel if refunded $26.98 and am allowed to use one of the license keys until July 2, 2027 with maintenance updates.

I'm not sure what else to do since FinalWire doesn't appear to have a customer support phone number. If a Finalwire representative reading this could help me resolve this issue, I would appreciate it. Thank you.

[Mice007]

Hi,

Yes, we’ve received both your support request and the PayPal dispute. We’re already checking what caused the issue, and we will refund the difference to your PayPal account as you requested.

Thank you for your patience!

[Webslinger]

Thank you. If you could please, by responding to one of my support requests, let me know when I've been refunded and which license key I can use for maintenance updates until July 2, 2027, I would appreciate it.

[Mice007]

Thank you for confirming. We’ll follow up through your support ticket to let you know as soon as the refund has been processed and to clarify which license key will remain valid for updates until July 2, 2027. That is the proper channel for handling account-related questions and sharing any sensitive details securely.

We appreciate your patience while we sort this out.

[Webslinger]

Hi,

 

I was issued a partial refund for the difference. This problem is now resolved.

 

Thank you!