Dianne Zeccchino Posted August 4, 2017 Share Posted August 4, 2017 I have been asked to install and run AIDA64 by Kaspersky Lab Support and to email them the report, however I see no way to "run" it. When I try to "send report in email" it seems to be trying to do this, but gets hung up and I get a message saying "Waiting for Sync". They have also asked that I "Copy the e-mail text and paste it in a response to my case", but again because it gets hung up, I am unable to do this. Can you please help? Thanks. 1 Quote Link to comment Share on other sites More sharing options...
Fiery Posted August 4, 2017 Share Posted August 4, 2017 Does it get stuck after the report creation process is complete, or somewhere in the middle? Quote Link to comment Share on other sites More sharing options...
Dianne Zeccchino Posted August 7, 2017 Author Share Posted August 7, 2017 All I'm able to do is install. There seems to be no place to 'RUN', although I have still tried to send report by email. It then switches to another page, that says "Waiting for Sync, " but nothing further happens. Quote Link to comment Share on other sites More sharing options...
Fiery Posted August 10, 2017 Share Posted August 10, 2017 On 2017. 08. 07. at 7:48 PM, Dianne Zeccchino said: All I'm able to do is install. There seems to be no place to 'RUN', although I have still tried to send report by email. It then switches to another page, that says "Waiting for Sync, " but nothing further happens. "Waiting for Sync" is not displayed by AIDA64, so the issue must be in either the Android platform (about email submittal), or in the email app you use to send the report out. Quote Link to comment Share on other sites More sharing options...
Neoma Rodriguez Posted September 11, 2017 Share Posted September 11, 2017 The same thing happened to me so I sent it through my xfinity email I haven't heard back from Kaspersky so I think they got it Quote Link to comment Share on other sites More sharing options...
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