Lo91 Posted November 22, 2018 Share Posted November 22, 2018 Hello, my sensor panel freezes after the screensaver. I'm using it to monitor my custom loop temps/water temps on the desktop. Here are my PC specs: >AMD R7 1800X >Asus Crosshair VI Hero @ Bios v. 6201 >G-Skill F4-3200C14D-32GTZR >GTX 1080Ti FE >Win10x64 Pro - Build 16299 >Aida64 Stable 5.99.4900 I also have the Asus AI Suite running in the background (systray). After the Aida sensor panel freezes I open the AI suite and it shows the temps perfectly fine. Tried reinstalling Aida64 several times and it didn't help. Quote Link to comment Share on other sites More sharing options...
Lo91 Posted November 25, 2018 Author Share Posted November 25, 2018 >bump< Quote Link to comment Share on other sites More sharing options...
Fiery Posted November 26, 2018 Share Posted November 26, 2018 On 11/22/2018 at 11:22 AM, Lo91 said: Hello, my sensor panel freezes after the screensaver. I'm using it to monitor my custom loop temps/water temps on the desktop. Here are my PC specs: >AMD R7 1800X >Asus Crosshair VI Hero @ Bios v. 6201 >G-Skill F4-3200C14D-32GTZR >GTX 1080Ti FE >Win10x64 Pro - Build 16299 >Aida64 Stable 5.99.4900 I also have the Asus AI Suite running in the background (systray). After the Aida sensor panel freezes I open the AI suite and it shows the temps perfectly fine. Tried reinstalling Aida64 several times and it didn't help. What kind of water cooling system do you use? Quote Link to comment Share on other sites More sharing options...
bbble Posted November 26, 2018 Share Posted November 26, 2018 (edited) Hi there, this thread caught my eye, I am having similar problems. The sensorpanel freezes. I cannot guarantee that the screensaver is involved every time, but at some point the sensorpanel just freezes. It may be the screensaver, but I cannot confirm that (will keep my eyes open in the future). Like the original poster I have an AMD based setup and windows 10: CPU AMD Ryzen 7 2700X, 4066 MHz (40.75 x 100) Motherboard ASUS ROG Crosshair VII Graphics card ASUS Radeon RX Vega 64 Aida64 v5.99.4900 (but also had the problem on a previous version) EDIT: since you asked..I have a Fractal Designs Celsius S36 water cooler on this machine, but AIDA can't see it.. I love the sensorpanel because it tells me if things work or if they have a problem. A diagnosis and a fix is of course preferable, but in the meantime, is there any way to restart AIDA with sensorpanel after sensorpanel freeze, without rebooting? (are there any hanging processess that must be killed to restart the sensorpanel? what to look for? ) Edited November 26, 2018 by bbble added water cooling info Quote Link to comment Share on other sites More sharing options...
Fiery Posted November 28, 2018 Share Posted November 28, 2018 On 11/27/2018 at 12:23 AM, bbble said: Hi there, this thread caught my eye, I am having similar problems. The sensorpanel freezes. I cannot guarantee that the screensaver is involved every time, but at some point the sensorpanel just freezes. It may be the screensaver, but I cannot confirm that (will keep my eyes open in the future). Like the original poster I have an AMD based setup and windows 10: CPU AMD Ryzen 7 2700X, 4066 MHz (40.75 x 100) Motherboard ASUS ROG Crosshair VII Graphics card ASUS Radeon RX Vega 64 Aida64 v5.99.4900 (but also had the problem on a previous version) EDIT: since you asked..I have a Fractal Designs Celsius S36 water cooler on this machine, but AIDA can't see it.. I love the sensorpanel because it tells me if things work or if they have a problem. A diagnosis and a fix is of course preferable, but in the meantime, is there any way to restart AIDA with sensorpanel after sensorpanel freeze, without rebooting? (are there any hanging processess that must be killed to restart the sensorpanel? what to look for? ) I don't think it's related to any processes. After the SensorPanel freezes, please try to right-click on the bottom status bar of AIDA64 main window --> Sensor Debug --> Sensor Profiling Dump. Copy-paste the full results into this topic, or attach the results as a TXT file to your post. You may need to enable status bar in AIDA64 / main menu / View first. Thanks, Fiery Quote Link to comment Share on other sites More sharing options...
bbble Posted November 29, 2018 Share Posted November 29, 2018 (edited) I have managed to freeze AIDA64 Sensorpanel twice since I read your post above, and I have tried to follow your instructions, but I cannot get the Sensor Profiling Dump to complete. It also freezes! After printing videodriver section, it adds one more empty line and then freezes. The message at the base of the Aida64 Debug Dump window says "collecting sensor profiling data". This occured pretty shortly after a reboot. Possible conflict with other programs that locks up sensor information? Edited November 29, 2018 by bbble clarification Quote Link to comment Share on other sites More sharing options...
Fiery Posted December 3, 2018 Share Posted December 3, 2018 On 11/29/2018 at 9:40 PM, bbble said: I have managed to freeze AIDA64 Sensorpanel twice since I read your post above, and I have tried to follow your instructions, but I cannot get the Sensor Profiling Dump to complete. It also freezes! After printing videodriver section, it adds one more empty line and then freezes. The message at the base of the Aida64 Debug Dump window says "collecting sensor profiling data". This occured pretty shortly after a reboot. Possible conflict with other programs that locks up sensor information? Thank you. The Fractal Designs Celsius S36 isn't a smart water cooler, so it cannot provide thermal reading or other measurements to monitoring software like AIDA64. Please try to disable GPU monitoring in AIDA64 / main menu / File / Preferences / Stability / GPU sensor support, and let me know if the issue comes back again. Note that you need to restart AIDA64 after altering that option. Quote Link to comment Share on other sites More sharing options...
bbble Posted December 6, 2018 Share Posted December 6, 2018 Hi, thanks for the reply. I have turned off the GPU Sensor support, will run a while and see how it goes. Quote Link to comment Share on other sites More sharing options...
bbble Posted January 13, 2019 Share Posted January 13, 2019 Having tried for a while with the GPU Sensor support turned off, it seems like that was neither the poison nor the cure. I experience roughly the same number of AIDA64 freezes as when it is turned on. Once it freezes up, I am not able to restart the program. Further suggestions are welcome. I had the idea to put a clock on my SensorPanel, so that I can see exactly when it freezes (it often happens when I am not paying attention). This should give me a chance to cross-check in system logs etc. what else is happening in the computer. I am not very good at Windows system detail (more familiar with Linux) but, yeah there are some error messages in the system log I am checking out. They seem to be power and shutdown related and have an unclear relation to AIDA64 for me. Quote Link to comment Share on other sites More sharing options...
Fiery Posted January 17, 2019 Share Posted January 17, 2019 On 1/13/2019 at 12:28 PM, bbble said: Having tried for a while with the GPU Sensor support turned off, it seems like that was neither the poison nor the cure. I experience roughly the same number of AIDA64 freezes as when it is turned on. Once it freezes up, I am not able to restart the program. Further suggestions are welcome. I had the idea to put a clock on my SensorPanel, so that I can see exactly when it freezes (it often happens when I am not paying attention). This should give me a chance to cross-check in system logs etc. what else is happening in the computer. I am not very good at Windows system detail (more familiar with Linux) but, yeah there are some error messages in the system log I am checking out. They seem to be power and shutdown related and have an unclear relation to AIDA64 for me. Please try to create a Sensor Profiling Dump right after you start AIDA64. Hopefully it won't freeze then. Quote Link to comment Share on other sites More sharing options...
bbble Posted January 21, 2019 Share Posted January 21, 2019 my sensor profiling dump, created after a restart of machine + Aida64: ------[ Versions ]------ Program Version : AIDA64 Extreme v5.99.4900 BenchDLL Version: 4.3.793-x64 Windows Version : Microsoft Windows 10 Pro 10.0.17134.523 (64-bit) ------[ Motherboard Info ]------ Motherboard ID : 63-0100-000001-00101111-040517-Chipset$0AAAA000_BIOS DATE: 07/09/18 17:26:58 VER: 05.0000D Motherboard Model : Asus ROG Crosshair VII Hero Motherboard Chipset : AMD X470, AMD Taishan, AMD K17 IMC DMI MB Manufacturer : ASUSTeK COMPUTER INC. DMI MB Product : ROG CROSSHAIR VII HERO DMI MB Version : Rev 1.xx DMI MB Serial : 180629873200029 DMI SYS Manufacturer: System manufacturer DMI SYS Product : System Product Name DMI SYS Version : System Version DMI SYS Serial : System Serial Number DMI BIOS Version : 0804 ------[ Video Adapters ]------ Asus ROG-Strix-RXVega64-O8G-Gaming [1002-687F / 1043-04C4] ------[ Video Driver ]------ atiadlxx: 25.20.15002.58 aticfx64||8.17.10.1646|||aticfx64||8.17.10.1646|||aticfx64||8.17.10.1646|||amdxc64||8.18.10.0286|||aticfx32||8.17.10.1646|||aticfx32||8.17.10.1646|||aticfx32||8.17.10.1646|||amdxc32||8.18.10.0286|||atiumd64|||atidxx64|||atidxx64|||atiumdag|||atidxx32|||atidxx32|||atiumdva|||atiumd6a aticfx64||8.17.10.1646|||aticfx64||8.17.10.1646|||aticfx64||8.17.10.1646|||amdxc64||8.18.10.0286|||aticfx32||8.17.10.1646|||aticfx32||8.17.10.1646|||aticfx32||8.17.10.1646|||amdxc32||8.18.10.0286|||atiumd64|||atidxx64|||atidxx64|||atiumdag|||atidxx32|||atidxx32|||atiumdva|||atiumd6a aticfx64||8.17.10.1646|||aticfx64||8.17.10.1646|||aticfx64||8.17.10.1646|||amdxc64||8.18.10.0286|||aticfx32||8.17.10.1646|||aticfx32||8.17.10.1646|||aticfx32||8.17.10.1646|||amdxc32||8.18.10.0286|||atiumd64|||atidxx64|||atidxx64|||atiumdag|||atidxx32|||atidxx32|||atiumdva|||atiumd6a aticfx64||8.17.10.1646|||aticfx64||8.17.10.1646|||aticfx64||8.17.10.1646|||amdxc64||8.18.10.0286|||aticfx32||8.17.10.1646|||aticfx32||8.17.10.1646|||aticfx32||8.17.10.1646|||amdxc32||8.18.10.0286|||atiumd64|||atidxx64|||atidxx64|||atiumdag|||atidxx32|||atidxx32|||atiumdva|||atiumd6a aticfx64||8.17.10.1646|||aticfx64||8.17.10.1646|||aticfx64||8.17.10.1646|||amdxc64||8.18.10.0286|||aticfx32||8.17.10.1646|||aticfx32||8.17.10.1646|||aticfx32||8.17.10.1646|||amdxc32||8.18.10.0286|||atiumd64|||atidxx64|||atidxx64|||atiumdag|||atidxx32|||atidxx32|||atiumdva|||atiumd6a aticfx64||8.17.10.1646|||aticfx64||8.17.10.1646|||aticfx64||8.17.10.1646|||amdxc64||8.18.10.0286|||aticfx32||8.17.10.1646|||aticfx32||8.17.10.1646|||aticfx32||8.17.10.1646|||amdxc32||8.18.10.0286|||atiumd64|||atidxx64|||atidxx64|||atiumdag|||atidxx32|||atidxx32|||atiumdva|||atiumd6a aticfx64||8.17.10.1646|||aticfx64||8.17.10.1646|||aticfx64||8.17.10.1646|||amdxc64||8.18.10.0286|||aticfx32||8.17.10.1646|||aticfx32||8.17.10.1646|||aticfx32||8.17.10.1646|||amdxc32||8.18.10.0286|||atiumd64|||atidxx64|||atidxx64|||atiumdag|||atidxx32|||atidxx32|||atiumdva|||atiumd6a aticfx64||8.17.10.1646|||aticfx64||8.17.10.1646|||aticfx64||8.17.10.1646|||amdxc64||8.18.10.0286|||aticfx32||8.17.10.1646|||aticfx32||8.17.10.1646|||aticfx32||8.17.10.1646|||amdxc32||8.18.10.0286|||atiumd64|||atidxx64|||atidxx64|||atiumdag|||atidxx32|||atidxx32|||atiumdva|||atiumd6a ------[ Sensor Profiling (Init) ]------ SensorInfo : 347.411 ms GPUSensorInfo : 0.128 ms GPU01 / ATI Diode : 0.087 ms GPU01 / ATI Fan PWM: 0.006 ms HDD : 0.084 ms SPD : 0.551 ms AMB : 0.000 ms DIMMTS : 1.522 ms Asus EPU2 : 0.000 ms Asus EPU1 : 0.000 ms nVIDIA SPP : 0.000 ms nVIDIA MCP : 0.000 ms Intel GMCH : 0.000 ms Intel PCH : 0.000 ms Intel SNB : 0.002 ms Zambezi : 0.000 ms Kaveri : 0.000 ms Zen : 0.019 ms AMD SVI2 : 0.000 ms MTC0303 : 0.000 ms Smart Battery : 0.000 ms HID UPS : 0.000 ms Asetek LC : 0.000 ms Kraken X42 : 0.000 ms Riing+ : 0.000 ms Asus WMI : 334.209 ms Digifanless : 0.001 ms Corsair RMi : 0.000 ms Corsair AXi : 0.000 ms Odin : 0.000 ms Aquaero : 0.000 ms ------[ Sensor Profiling (Last) ]------ SensorInfo : 379.957 ms GPUSensorInfo : 0.224 ms GPU01 / ATI Diode : 0.153 ms GPU01 / ATI Fan PWM: 0.009 ms HDD : 0.154 ms SPD : 1.014 ms AMB : 0.001 ms DIMMTS : 1.188 ms Asus EPU2 : 0.000 ms Asus EPU1 : 0.000 ms nVIDIA SPP : 0.000 ms nVIDIA MCP : 0.000 ms Intel GMCH : 0.000 ms Intel PCH : 0.000 ms Intel SNB : 0.002 ms Zambezi : 0.000 ms Kaveri : 0.000 ms Zen : 0.030 ms AMD SVI2 : 0.000 ms MTC0303 : 0.000 ms Smart Battery : 0.000 ms HID UPS : 0.000 ms Asetek LC : 0.000 ms Kraken X42 : 0.000 ms Riing+ : 0.000 ms Asus WMI : 365.880 ms Digifanless : 0.001 ms Corsair RMi : 0.000 ms Corsair AXi : 0.001 ms Odin : 0.000 ms Aquaero : 0.000 ms Quote Link to comment Share on other sites More sharing options...
Fiery Posted January 22, 2019 Share Posted January 22, 2019 14 hours ago, bbble said: my sensor profiling dump, created after a restart of machine + Aida64: [...] Thank you. I think the issue may be the Asus WMI ACPI interface that was introduced on a few Asus AM4 motherboards so far, including yours. You can try to disable using that interface, but then other issues will appear At this point I'm not sure what can be done on our end, since neither of the available sensor solutions would work 100% reliably on your motherboard. Quote Link to comment Share on other sites More sharing options...
bbble Posted November 26, 2019 Share Posted November 26, 2019 *BUMP* as license renewal is pending - have there been any improvements wrt to sensor data and the ASUS WMI ACPI interface in the past 10 months that I may have overlooked? (As in: I would gladly pay the license fee if this program could start working for me again, but doubt it is a good idea if it never will? Quote Link to comment Share on other sites More sharing options...
Fiery Posted December 15, 2019 Share Posted December 15, 2019 On 11/26/2019 at 6:52 PM, bbble said: *BUMP* as license renewal is pending - have there been any improvements wrt to sensor data and the ASUS WMI ACPI interface in the past 10 months that I may have overlooked? (As in: I would gladly pay the license fee if this program could start working for me again, but doubt it is a good idea if it never will? It's a complicated issue, since the Asus WMI ACPI interface heavily depends on the implementation in the motherboard BIOS you currently have flashed into your motherboard. So it's best to download the latest AIDA64 version, and check if it works as you'd expect. Just use it in trial mode, and exploit the 30-day evaluation period before you go for a license renewal or a new license purchase. Once you have a conclusion on how the Asus WMI ACPI interface works on your particular motherboard with the current BIOS version, please open a new topic and share your experiences with other users as well as us, the developers of AIDA64. Thank you in advance! Quote Link to comment Share on other sites More sharing options...
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