Aida 64 crashed because of Kernelbase.dll

[Nagisa_Light]

Hi there,

I've recently meet some trouble with aida 64.

I'm using ROG Ryujin II with a LCD display, and ROG provided aida 64 version 6.85.6326 in its platform so I'm using it.

I successfully put some monitoring info on that LCD but since then the aida 64 crashed all the time, so I checked the windows logs, it seems like Kernelbase.dll is the faulting module, and every time it crashed there will be 5 logs shown in the system logs.

Here with those 5 logs of recent crashing event.

1.

Faulting application name: aida64.exe, version: 6.85.6326.0, time stamp: 0x2a425e19
Faulting module name: KERNELBASE.dll, version: 10.0.22621.1265, time stamp: 0x032d4ece
Exception code: 0xc0000409
Fault offset: 0x0011b600
Faulting process ID: 0x0x4AA8
Faulting application start time: 0x0x1D94A0DB460B446
Faulting application path: C:\Program Files (x86)\FinalWire\AIDA64 Extreme\aida64.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: fa17c196-4ce5-4e8f-b1f4-d24c8e043358
Faulting package full name: 
Faulting package-relative application ID: 

2.

Fault bucket , type 0
Event Name: BEX
Response: Not Valid
Cab Id: 0

Problem signature:
P1: aida64.exe
P2: 6.85.6326.0
P3: 2a425e19
P4: KERNELBASE.dll
P5: 10.0.22621.1265
P6: 032d4ece
P7: 0011b600
P8: c0000409
P9: 00000015
P10: 

3.

Faulting application name: aida64.exe, version: 6.85.6326.0, time stamp: 0x2a425e19
Faulting module name: KERNELBASE.dll, version: 10.0.22621.1265, time stamp: 0x032d4ece
Exception code: 0xc0000005
Fault offset: 0x0011b600
Faulting process ID: 0x0x4AA8
Faulting application start time: 0x0x1D94A0DB460B446
Faulting application path: C:\Program Files (x86)\FinalWire\AIDA64 Extreme\aida64.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 9e16f1cd-88c3-4e56-a1dd-7ace8c091f03
Faulting package full name: 
Faulting package-relative application ID: 

4.

Fault bucket 1396837986615496417, type 5
Event Name: BEX
Response: Not Valid
Cab Id: 0

Problem signature:
P1: aida64.exe
P2: 6.85.6326.0
P3: 2a425e19
P4: KERNELBASE.dll
P5: 10.0.22621.1265
P6: 032d4ece
P7: 0011b600
P8: c0000409
P9: 00000015
P10: 

5.

Fault bucket 1860161643233845964, type 1
Event Name: APPCRASH
Response: Not Valid
Cab Id: 0

Problem signature:
P1: aida64.exe
P2: 6.85.6326.0
P3: 2a425e19
P4: KERNELBASE.dll
P5: 10.0.22621.1265
P6: 032d4ece
P7: c0000005
P8: 0011b600
P9: 
P10: 

 

Could you please help me to solve this? Thanks.

If you need more information please reply me.

 

[Fiery]

17 hours ago, Nagisa_Light said:

Hi there,

I've recently meet some trouble with aida 64.

I'm using ROG Ryujin II with a LCD display, and ROG provided aida 64 version 6.85.6326 in its platform so I'm using it.

I successfully put some monitoring info on that LCD but since then the aida 64 crashed all the time, so I checked the windows logs, it seems like Kernelbase.dll is the faulting module, and every time it crashed there will be 5 logs shown in the system logs.

Here with those 5 logs of recent crashing event.

[...]

Could you please help me to solve this? Thanks.

If you need more information please reply me.

Please try to disable the AIDA64 LCD module and enable the SensorPanel.  The default SensorPanel layout would be fine for this test run.  In case the crash only occurs with the AIDA64 Asus ROG LCD module enabled, it means the issue is with the ROG AIO display SDK module that Asus made and provided us with to use in AIDA64 called ROGAIOSDK.dll

[Nagisa_Light]

26 minutes ago, Fiery said:

Please try to disable the AIDA64 LCD module and enable the SensorPanel.  The default SensorPanel layout would be fine for this test run.  In case the crash only occurs with the AIDA64 Asus ROG LCD module enabled, it means the issue is with the ROG AIO display SDK module that Asus made and provided us with to use in AIDA64 called ROGAIOSDK.dll

Thanks for your reply. I've tried to test it using OSD for monitoring display today and it had countinually ran for 10 more hours without crashing, I'll try using the SensorPanel as will as you said.

Just in case, if the issue is caused by ROGAIOSDK.dll, is there any solution I could try?

[Fiery]

On 2/27/2023 at 1:34 PM, Nagisa_Light said:

Thanks for your reply. I've tried to test it using OSD for monitoring display today and it had countinually ran for 10 more hours without crashing, I'll try using the SensorPanel as will as you said.

Just in case, if the issue is caused by ROGAIOSDK.dll, is there any solution I could try?

No, since that module is supplied by Asus.  So the issue will be there in that module and Asus has to fix the bug and update the module that we can include in a future build of AIDA64.

[Nagisa_Light]

13 hours ago, Fiery said:

No, since that module is supplied by Asus.  So the issue will be there in that module and Asus has to fix the bug and update the module that we can include in a future build of AIDA64.

Thanks, I'll try contacting ASUS then.

[Hill]

@Nagisa_Light I meet the same trouble. I'm also using a ROG Ryujin II. AIDA 64 crashes and shuts itself down about every 15~30 minutes without any notification. 

I've tried formatting the C drive and reinstalling Windows 11, only Aida64 was installed, same issue.

Tried both ASUS's Aida64 and official version of Aida64, same issue.

[cjg5365]

I am having this same exact issue with AIDA64 and the ROG Ryujin II.  Everything was working fine for months but now AIDA64 crashes every 10-15 minutes or so.