Not seeing SMART data for Sandisk Extreme Pro 4 TB

[gbohn]

Hi;

I just got a USB-C attached 'Sandisk Extreme Pro Portable SSD' external drive. Model SDSSDE81-4T00 / RN SA3B.

It shows up in Aida 64 6.88.6400 under Storage/Physical drives, but not in Storage/Smart.

I see that this will show smart data under CrystalDiskInfo as a "WD_BLACK SN850XE 4000GB", Firmware 624131EX for what it's worth.

Can this be made to show smart data in Aida64? Since this drive type has been dying on people I was hoping to see the Smart data displayed in Aida64.

Thanks;

    -Greg

[gbohn]

I just noticed the same thing with a "Sandisk Extreme 2 TB"  SDSSDE61-2T00.

It shows up in Aida 64 under physical disks, but does not show under SMART data.

CrystalDiskInfo shows smart data for a "Western Digital SN550E : 2000.3 GB"

[Fiery]

11 hours ago, gbohn said:

Hi;

I just got a USB-C attached 'Sandisk Extreme Pro Portable SSD' external drive. Model SDSSDE81-4T00 / RN SA3B.

It shows up in Aida 64 6.88.6400 under Storage/Physical drives, but not in Storage/Smart.

I see that this will show smart data under CrystalDiskInfo as a "WD_BLACK SN850XE 4000GB", Firmware 624131EX for what it's worth.

Can this be made to show smart data in Aida64? Since this drive type has been dying on people I was hoping to see the Smart data displayed in Aida64.

Thanks;

    -Greg

Please right-click on the bottom status bar of AIDA64 main window --> Disk Debug --> SMART Dump. Copy-paste the full results into this topic, or attach the results as a TXT file to your post. You may need to enable status bar in AIDA64 / main menu / View first.

Also right-click on the bottom status bar of AIDA64 main window --> Disk Debug --> RAID Dump. Copy-paste the full results into this topic, or attach the results as a TXT file to your post.

Also right-click on the bottom status bar of AIDA64 main window --> Disk Debug --> Disk Controllers Dump. Copy-paste the full results into this topic, or attach the results as a TXT file to your post.

Thanks,
Fiery

[gbohn]

Here is the data you asked for. I did it one set with the 4 TB Sandisk Extreme Pro attached and another set with the 2 TB Sandisk Extreme attached.

I also noticed that  after doing this, I was unable to 'safely eject' the drive as it said it was still in-use. After ending Aid64 I could eject it normally.

For what it's worth, originally these would start up with two drive letters visible (one as UDF for use to unlock the drive if you used their hardware encryption and one ExFAT for the data itself.).

I reformatted these as NTFS and now I think I only see the one logical drive letter when they are attached.

Thanks.

diskctrldump-2tb.txt raiddump-2tb.txt smartdump-2tb.txt diskctrldump-4TB.txt raiddump-4tb.txt smartdump-4TB.txt

[gbohn]

Fiery;

Hi.

Did the data I attached above provide the information you needed? Do you need anything else?

Thanks;

   -Greg

[gbohn]

For what it's worth, this is the same with version 6.90.6500 (not reporting the SMART values for those devices).

[gbohn]

For what it's worth, the USB attached drive can also be queried by smartmontools 7.4 with the option "-d sntasmedia".
 

C:\Program Files\smartmontools\bin>smartctl --scan
/dev/sda -d ata # /dev/sda, ATA device
/dev/sdb -d ata # /dev/sdb, ATA device
/dev/sdc -d ata # /dev/sdc, ATA device
/dev/sdd -d ata # /dev/sdd, ATA device
/dev/sde -d nvme # /dev/sde, NVMe device
/dev/sdf -d nvme # /dev/sdf, NVMe device
/dev/sdg -d scsi # /dev/sdg, SCSI device
/dev/nvme0 -d nvme # /dev/nvme0, NVMe device

C:\Program Files\smartmontools\bin>smartctl -d sntasmedia -x /dev/sdg
smartctl 7.4 2023-08-01 r5530 [x86_64-w64-mingw32-w10-22H2] (sf-7.4-1)
Copyright (C) 2002-23, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Number:                       WD_BLACK SN850XE 4000GB
Serial Number:                      XXXXXXXXXXXX
Firmware Version:                   624131EX
PCI Vendor/Subsystem ID:            0x15b7
IEEE OUI Identifier:                0x001b44
Total NVM Capacity:                 4,000,787,030,016 [4.00 TB]
Unallocated NVM Capacity:           0
Controller ID:                      8224
NVMe Version:                       1.4
Number of Namespaces:               1
Namespace 1 Size/Capacity:          4,000,787,030,016 [4.00 TB]
Namespace 1 Formatted LBA Size:     512
Namespace 1 IEEE EUI-64:            001b44 8b4e35d3c7
Local Time is:                      Sat Aug 26 12:51:46 2023 EDT
Firmware Updates (0x14):            2 Slots, no Reset required
Optional Admin Commands (0x0017):   Security Format Frmw_DL Self_Test
Optional NVM Commands (0x00df):     Comp Wr_Unc DS_Mngmt Wr_Zero Sav/Sel_Feat Timestmp Verify
Log Page Attributes (0x1e):         Cmd_Eff_Lg Ext_Get_Lg Telmtry_Lg Pers_Ev_Lg
Maximum Data Transfer Size:         128 Pages
Warning  Comp. Temp. Threshold:     91 Celsius
Critical Comp. Temp. Threshold:     94 Celsius
Namespace 1 Features (0x02):        NA_Fields

Supported Power States
St Op     Max   Active     Idle   RL RT WL WT  Ent_Lat  Ex_Lat
 0 +     9.00W    9.00W       -    0  0  0  0        0       0
 1 +     6.00W    6.00W       -    0  0  0  0        0       0
 2 +     4.50W    4.50W       -    0  0  0  0        0       0
 3 -   0.0250W       -        -    3  3  3  3     3100   11900
 4 -   0.0050W       -        -    4  4  4  4     3900   45700

Supported LBA Sizes (NSID 0x1)
Id Fmt  Data  Metadt  Rel_Perf
 0 +     512       0         2
 1 -    4096       0         1

=== START OF SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

SMART/Health Information (NVMe Log 0x02)
Critical Warning:                   0x00
Temperature:                        26 Celsius
Available Spare:                    100%
Available Spare Threshold:          10%
Percentage Used:                    0%
Data Units Read:                    37,733,981 [19.3 TB]
Data Units Written:                 19,431,008 [9.94 TB]
Host Read Commands:                 305,046,289
Host Write Commands:                156,068,064
Controller Busy Time:               222
Power Cycles:                       62
Power On Hours:                     79
Unsafe Shutdowns:                   12
Media and Data Integrity Errors:    0
Error Information Log Entries:      0
Warning  Comp. Temperature Time:    0
Critical Comp. Temperature Time:    0

Warning: NVMe Get Log truncated to 0x200 bytes, 0x200 bytes zero filled
Error Information (NVMe Log 0x01, 16 of 256 entries)
No Errors Logged

Warning: NVMe Get Log truncated to 0x200 bytes, 0x034 bytes zero filled
Self-test Log (NVMe Log 0x06)
Self-test status: No self-test in progress
No Self-tests Logged