hellion Posted December 17, 2015 Posted December 17, 2015 Hello, since Version 5.20 AIDA64 crashes my Dell Venue 8 pro (system stops completely and only a windows restart brings it back to life) This also happens if i reset Windows to factory settings. V 5.00 is the last version, that works perfectly. Is there something like a logfile, that i should post? Thank you!
Fiery Posted December 17, 2015 Posted December 17, 2015 When does the crash happen? When you start AIDA64 and while it is showing its splash screen? Or when you click on the Computer / Sensor page? Thanks, Fiery
hellion Posted December 17, 2015 Author Posted December 17, 2015 When does the crash happen? When you start AIDA64 and while it is showing its splash screen? Or when you click on the Computer / Sensor page? Thanks, Fiery It happens, when i start AIDA64. Gave me a problem, as AIDA64 was on autostart with Windows...
Fiery Posted December 17, 2015 Posted December 17, 2015 Thank you for your reply. Can you please check what is the last message displayed on the bottom of the AIDA64 splash screen before the crash happens? Also, when you say crash, what exactly does that entail? Does the mouse cursor stops? Does Windows report that AIDA64.EXE crashed? Is there a BSoD thrown?
hellion Posted December 17, 2015 Author Posted December 17, 2015 Thank you for your reply. Can you please check what is the last message displayed on the bottom of the AIDA64 splash screen before the crash happens? Also, when you say crash, what exactly does that entail? Does the mouse cursor stops? Does Windows report that AIDA64.EXE crashed? Is there a BSoD thrown? The system is completely frozen: mouse cursor stops, no more screen activity (means: no crash report or BSoD) I have to check later, which last message is displayed, as i don't have it here... Thank you!
hellion Posted December 18, 2015 Author Posted December 18, 2015 Ok, it crashes about 2 seconds after the splash screen disappears and before OSD is displayed...
Fiery Posted December 21, 2015 Posted December 21, 2015 Thank you for the info. Please try to edit the AIDA64.INI configuration file (which you can find in the AIDA64 installation folder), using a text editor like Notepad. Find the following line in there: LowLevelDellSMI=1 And change it to: LowLevelDellSMI=0 Let me know if it helps.
hellion Posted December 25, 2015 Author Posted December 25, 2015 Please try to edit the AIDA64.INI configuration file (which you can find in the AIDA64 installation folder), using a text editor like Notepad. Find the following line in there:LowLevelDellSMI=1And change it to:LowLevelDellSMI=0Let me know if it helps. Thank you, it worked! I edited the AIDA64.INI, updated to the latest version and had no more crashes since then...
Fiery Posted December 27, 2015 Posted December 27, 2015 Thank you for the feedback. It means we need to completely disable Dell SMI support on your particular Dell system model, to make sure other users wouldn't experience the crash. If it's possible, please right-click on the bottom status bar of AIDA64 main window --> Sensor Debug --> Embedded Controller Dump. Copy-paste the first few lines of the results into this topic. I mean the lines that start with "DMI". Thanks, Fiery
hellion Posted January 7, 2016 Author Posted January 7, 2016 Sorry for my late reply. I have found, that there is a BIOS-Update from Dell, that seems to solve the problem. I have set LowLevelDellSMI back to <1> and until now AIDA64 (5.60) is starting normally. Sorry, i should have tried this before...
Fiery Posted January 12, 2016 Posted January 12, 2016 I'm glad it works now, and thank you for letting us know about the resolution
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