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DerTod2

SteelSeries Apex Pro Keyboard Display

By DerTod2, in Bug reports

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DerTod2    0

DerTod2
Posted

Hello,

 

Currently trying AIDA64 before buying the software. At first look the software is really good and everything what i need is there. Except one thing. 

Under "Hardware Monitoring > LCD" there is an "SteelSeries" entry but when activating the error "HID device 1038-1730 not found" is shown. Is the "Apex Pro Keyboard" currently not supported and/or are there plans to support it in newer versions? Or is the error on my side? (SteelSeries Engine is running and recognises my keyboard)

 

Thanks for your help.

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Fiery    396

Fiery
Posted
On ‎11‎/‎12‎/‎2019 at 10:36 PM, DerTod2 said:

Hello,

Currently trying AIDA64 before buying the software. At first look the software is really good and everything what i need is there. Except one thing. 

Under "Hardware Monitoring > LCD" there is an "SteelSeries" entry but when activating the error "HID device 1038-1730 not found" is shown. Is the "Apex Pro Keyboard" currently not supported and/or are there plans to support it in newer versions? Or is the error on my side? (SteelSeries Engine is running and recognises my keyboard)

Thanks for your help.

The SteelSeries LCD module currently only supports the Rival 710 Gaming Mouse.  We need to implement support for your keyboard in AIDA64.  Please help us by right-clicking on the bottom status bar of AIDA64 main window --> System Debug --> USB Dump. Copy-paste the full results into this topic, or attach the results as a TXT file to your post. You may need to enable status bar in AIDA64 / main menu / View first.


Thanks,
Fiery

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Fiery    396

Fiery
Posted
On ‎11‎/‎14‎/‎2019 at 8:57 PM, DerTod2 said:

Thanks for your replay,

attached the usb dump. Hope there are no problems that many outputs are in german.

usb dump.txt 24.11 kB · 4 downloads

Thank you.  I'm afraid the protocol differs from the one used in other SteelSeries products that we've got, so we need to order an Apex Pro keyboard to let us do our research on how to communicate with its OLED display.  Please give us 1 or 2 weeks to order the unit and work on it.  I'll let you know in this topic once we have a new AIDA64 update that you can try on your Apex Pro.

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