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Need response to a ticket to renew my license


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I need to update my license. I tried the web page, but got the message


The results of your form submission:

Your AIDA64 product key has been successfully verified. The entered license cannot be renewed automatically. Please contact us at upgrade@aida64.com

End Quote

I sent a request to the indicatred address on 28 September and got the automated reply the same day:

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.

Ticket IJT-564-30603

Since then NOTHING. I cannot now use the software since I don't have a new key to enter and it therefore closes.

Grateful if this could be expedited.

As I'm in UK I would prefer to pay in UK Pound sterling.

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