Garrett Posted February 1, 2011 Share Posted February 1, 2011 One week ago, I followed the directions on your website for lost registration numbers. I received an automated response and ticket number (RTC-939958) ensuring me that "One of our agents will get back to you as soon as possible." Apparently, it hasn't been possible for several days? Most companies have an automated/instant response for such things. With FinalWire, I've been waiting in limbo for a week without ever hearing from a single employee. Is this the typical level of customer service that I can expect from FinalWire? And is there any ETA on lost registration numbers? Quote Link to comment Share on other sites More sharing options...
Fiery Posted February 1, 2011 Share Posted February 1, 2011 Our Support Department said they replied to your inquiry today. I'm sorry for the delays, the end of January was very busy for us support-wise, sometimes it's hard to keep up Regards, Fiery Quote Link to comment Share on other sites More sharing options...
Garrett Posted February 1, 2011 Author Share Posted February 1, 2011 I did, and my request was answered, complete with an apology. " Dear Garrett, Sorry for the late response our support system somehow skipped your ticket. " I appreciate the response and apology, but I do hope FinalWire is working on improving its customer service system for efficiency and accuracy. I am not being malicious when I say that this experience will prompt me to consider other similar software when renewal time comes. I (and others I'm sure) cannot afford to lightly spend money on software (or anything else) in this economy. Delays and difficulties with customer service will eventually cause customers to look elsewhere, regardless of the quality of the product. - Garrett Quote Link to comment Share on other sites More sharing options...
Squall Leonhart Posted February 2, 2011 Share Posted February 2, 2011 before you bag on the AIDA64 customer service, try contacting gigabytes or asus's. Quote Link to comment Share on other sites More sharing options...
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