Issue renewing ASUS ROG bundled license

[wolfpan16]

Hi everyone / AIDA64 Support Team,

About three years ago, I purchased an ASUS ROG motherboard that came with a bundled AIDA64 Extreme license. My current maintenance period is set to expire soon, on May 2nd.

I would like to keep my software up to date. I noticed there is a Renewal option for $46.17 and a New License option for $65.95. Naturally, I’d prefer to renew.

However, when I clicked the "Renew now" button inside the AIDA64 application, it redirected me to a webpage with the following message:

License AIDA64 Extreme product key has been successfully verified.

Maintenance The entered product key has already been used for purchasing a renewal. Please enter your current product key or contact our sales team for assistance at sales@aida64.com.

Here is my problem: The system is asking me to enter my "current product key," but I do not actually have the alphanumeric key string written down anywhere, as it was automatically bundled and activated with the motherboard.

Could you please advise on how I can proceed with the $46.17 renewal? Or does this specific error mean that OEM/bundled keys cannot be renewed and I am forced to purchase a completely new license for $65.95?

Thanks in advance for your help!

[Fiery]

15 hours ago, wolfpan16 said:

Hi everyone / AIDA64 Support Team,

About three years ago, I purchased an ASUS ROG motherboard that came with a bundled AIDA64 Extreme license. My current maintenance period is set to expire soon, on May 2nd.

I would like to keep my software up to date. I noticed there is a Renewal option for $46.17 and a New License option for $65.95. Naturally, I’d prefer to renew.

However, when I clicked the "Renew now" button inside the AIDA64 application, it redirected me to a webpage with the following message:

License AIDA64 Extreme product key has been successfully verified.

Maintenance The entered product key has already been used for purchasing a renewal. Please enter your current product key or contact our sales team for assistance at sales@aida64.com.

Here is my problem: The system is asking me to enter my "current product key," but I do not actually have the alphanumeric key string written down anywhere, as it was automatically bundled and activated with the motherboard.

Could you please advise on how I can proceed with the $46.17 renewal? Or does this specific error mean that OEM/bundled keys cannot be renewed and I am forced to purchase a completely new license for $65.95?

Thanks in advance for your help!

To get your free AIDA64 Extreme ASUS edition software, download and install the ASUS Driver Hub https://driverhub.asus.com/ then you can access AIDA64 updates for your ASUS hardware.