fixed: It's not detecting Bitdefender 2016 now

[Partha]

Hi,

 

I am using the latest beta version of AIDA64 which is version 5.60.3739 and it's not detecting the antivirus software Bitdefender Total Security 2016

I've attached a screenshot just in case. I will wait for a response.

 

Thanks!

[Fiery]

Do you use Windows 10 64-bit, with latest patches applied?

Thanks,

Fiery

[Partha]

It is Windows 10 64 bit and it is activated. I used to have all the latest updates and then some corruptions occurred which led me to format my primary disk and reinstall Windows 10 

I currently do not have the November update installed yet which Microsoft calls a major one.
 

just in case you want to know about this update - http://windows.microsoft.com/en-IN/windows-10/windows-update-faq

[Fiery]

It's odd. We've just checked BitDefender 2016 Total Security under both Win7 64-bit and Win10 64-bit, and for us AIDA64 detected it just fine. Did you do a clean and standard (default) installation of BitDefender? Or did you perform an upgrade?

[Partha]

It was a clean installation.

[Partha]

Hi, I just uninstalled Bitdedender and reinstalled it from scratch and saw that AIDA64 was able to detect it but, this was short-lived.

 

I updated its virus definitions and rebooted the system because the update required a restart and since the restart, AIDA64 has not been able to detect the software.

 

I also noticed that after I had just installed the antivirus, it said "Bitdefender TOTAL SECURITY 2016" at the top of its interface and this is when AIDA64 was able to detect it, but since the reboot, it says "Bitdefender TOTAL SECURITY 2016 NOT FOR RESALE"

The "NOT FOR RESALE" part is reserved for their promotional giveaways 

[Fiery]

Please upgrade to the latest beta version of AIDA64 Extreme available at:

http://www.aida64.com/downloads/latesta64xebeta

After upgrading to this new version, make sure to restart Windows to finalize the upgrade.

Let me know if it helps

[Partha]

It works with the latest version. Cheers!
 

So what was the issue..?

[Fiery]

Thank you for the feedback. The issue was the BitDefender 2016 fails to manage its Registry entries properly, so AIDA64 now has to find the anti-virus database folder by itself, without relying on the Registry entries.

[Partha]

You're welcome. So would you say that failing to manage those registry entries could be a concern?

If you think so, I can follow up with the Bitdefender support about it.

[Fiery]

No, fortunately that issue shouldn't cause any problems in the way BitDefender operates.

[Partha]

All right. That's nice to know. Thanks!