JohnSS Posted January 22, 2017 Posted January 22, 2017 ASRock H270M Pro4. ALL motherboard sensors are missing. Chip Nuvoton NCT6683D-T. isasensordump.txt ecdump.txt Quote
Fiery Posted January 25, 2017 Posted January 25, 2017 Please give us a few more days to diagnose this issue. I'll get back to you in this topic soon. Thank you for your patience, and for the data you've submitted above Quote
Fiery Posted January 25, 2017 Posted January 25, 2017 Please upgrade to the latest beta version of AIDA64 Extreme available at: https://www.aida64.com/downloads/latesta64xebeta After upgrading to this new version, make sure to restart Windows to finalize the upgrade. Please post a new ISA Sensor Dump. We've extended that dump to better suit the special sensor solution of your motherboard. If it's possible, please also create a screenshot (photo) of how the sensor readings look like in the BIOS Setup (a.k.a. UEFI Setup), so we can have a better understanding on what values your motherboard can measure. Thank you for your help. Quote
JohnSS Posted January 25, 2017 Author Posted January 25, 2017 ISA sensor dump has no changes. isasensordump.txt Quote
Fiery Posted January 25, 2017 Posted January 25, 2017 Thank you. I've sent you a private message about this issue. Quote
JohnSS Posted January 25, 2017 Author Posted January 25, 2017 ISA Sensor Dump from special build, still no changes. isasensordump.txt Quote
Fiery Posted January 26, 2017 Posted January 26, 2017 Thanks a lot! I've sent you another private message Quote
JohnSS Posted January 27, 2017 Author Posted January 27, 2017 ISA Sensor Dump from new special build, still empty. I've already tried hwinfo and hwmonitor, same thing. So I had no luck with my motherboard. Anyway, thank you for your efforts! isasensordump.txt Quote
Fiery Posted January 27, 2017 Posted January 27, 2017 Thank you. We're not ready to give up yet Please also post a Super I/O Dump. You can find it in the same right-click menu where ISA Sensor Dump is. Quote
JohnSS Posted January 28, 2017 Author Posted January 28, 2017 Too late. I returned the motherboard to the store and replaced it by another model while I had the opportunity. Of course the problem was in the chip NCT6683D-T. This weird chip has the built-in microcontroller for unknown purposes with its own rom chip on the motherboard with its own firmware. This chip is living its own life and doesn't want to share its data. Furthermore even ASRock A-Tuning utility doesn't support this motherboard! I hope this topic will be useful to someone else. Quote
Fiery Posted January 30, 2017 Posted January 30, 2017 On 2017. 01. 28. at 3:07 AM, JohnSS said: Too late. I returned the motherboard to the store and replaced it by another model while I had the opportunity. Of course the problem was in the chip NCT6683D-T. This weird chip has the built-in microcontroller for unknown purposes with its own rom chip on the motherboard with its own firmware. This chip is living its own life and doesn't want to share its data. Furthermore even ASRock A-Tuning utility doesn't support this motherboard! I hope this topic will be useful to someone else. Thank you for the info. Let's hope in the 2nd hardware revision ASRock can fix the issues about accessing the sensor chip under Windows. There's a good chance A-Tuning Utility doesn't support H270M Pro4 because of that hardware issue... Quote
Ivan79 Posted January 31, 2017 Posted January 31, 2017 Maybe you can help me with a similar motherboard ASRock H270 Pro4? Aida64 missed a lot of sensors. isasensordump.txt Quote
SEVEZ Posted February 6, 2017 Posted February 6, 2017 On 1/22/2017 at 7:05 PM, JohnSS said: ASRock H270M Pro4. ALL motherboard sensors are missing. Chip Nuvoton NCT6683D-T. isasensordump.txt ecdump.txt I confirm that this problem persists. I've got this mobo too and wondering about missing stats. But I've noticed that although no programs can display fans speeds from NCT6683D-T, HWiNFO64 v5.44-3070 could read the mobo temparature via Intel PCH. Adding at least this temperature to AIDA would be great. UPDATE. It looks like I was wrong about Intel PCH - it's just a temp of Platform Controller Hub, not mobo. ( Quote
Ivan79 Posted February 7, 2017 Posted February 7, 2017 On 31.01.2017 at 11:19 PM, Ivan79 said: Maybe you can help me with a similar motherboard ASRock H270 Pro4? Aida64 missed a lot of sensors. isasensordump.txt No answer for a week. Should I start a new topic for my problem? Quote
Fiery Posted February 8, 2017 Posted February 8, 2017 20 hours ago, Ivan79 said: No answer for a week. Should I start a new topic for my problem? No need to do that. The issue will be fixed in the next AIDA64 beta update due to be rolled out in an hour or so I apologize for the late response. Quote
Fiery Posted February 8, 2017 Posted February 8, 2017 The mentioned new AIDA64 beta update is now available for download at: https://www.aida64.com/downloads/latesta64xebeta Quote
Ivan79 Posted February 8, 2017 Posted February 8, 2017 Thank you for your reply. But still missing some sensors. I marked them in hwinfo64 window. Quote
Fiery Posted February 8, 2017 Posted February 8, 2017 Can you see the missing set of voltages in the UEFI Setup or in ASRock's own monitoring software? As for the PCH temperature, we will add it in the next AIDA64 beta update due next week. We will also check how to detect the chassis intrusion state. Quote
Ivan79 Posted February 8, 2017 Posted February 8, 2017 From missing voltages only VCCST voltage is shown in the uefi and a-tuning. Chassis intrusion option is disabled in the uefi, I am not using it, but this sensor exists. But I think PCH temperature is the most important missing sensor Quote
Fiery Posted February 8, 2017 Posted February 8, 2017 Thank you, we'll add VCCST (VCC Sustain) voltage to the next AIDA64 beta Quote
SEVEZ Posted February 9, 2017 Posted February 9, 2017 As for Asrock z270m Pro4 - still no mobo readings - fans, voltages, temps ( Quote
Fiery Posted February 15, 2017 Posted February 15, 2017 On 2017. 02. 08. at 7:23 PM, Ivan79 said: From missing voltages only VCCST voltage is shown in the uefi and a-tuning. Chassis intrusion option is disabled in the uefi, I am not using it, but this sensor exists. But I think PCH temperature is the most important missing sensor We've added the missing bits & pieces in the latest AIDA64 beta update available at: https://www.aida64.com/downloads/latesta64xebeta After upgrading to this new version, make sure to restart Windows to finalize the upgrade. Quote
Fiery Posted February 15, 2017 Posted February 15, 2017 On 2017. 02. 10. at 0:12 AM, SEVEZ said: As for Asrock z270m Pro4 - still no mobo readings - fans, voltages, temps ( I'm afraid we still haven't found a way to get around the sensor communication issue affecting H270M Pro4 and Z270M Pro4 motherboards. It seems to be a hardware issue that may be possible to fix via a BIOS Update. We will only know for sure that the issue is fixed once ASRock starts offering its own monitoring utility (A-Tuning Utility) for these motherboards too. That utility is already available for other Z270 and H270 chipset based motherboards, but not for H270M Pro4 and Z270M Pro4. Quote
Ivan79 Posted February 15, 2017 Posted February 15, 2017 4 hours ago, Fiery said: We've added the missing bits & pieces in the latest AIDA64 beta update available at: https://www.aida64.com/downloads/latesta64xebeta After upgrading to this new version, make sure to restart Windows to finalize the upgrade. All sensors are shown now. Thank you very much! Quote
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