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AIDA64 not showing power load, temperature for APC SMT2200IC UPS


JcRabbit
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Hey Fiery! :)

I just replaced my 11 year old APC SUA2200I Smart UPS with a brand new APC SMT2200IC Smart UPS but now I have a 'problem' with AIDA64:

With the older unit I could use AIDA64 to monitor the UPS's internal temperature. power load in Watts, etc... For the new UPS, AIDA64 unfortunately does not show this information, only the "basic" information you can normally get with DeviceIoControl (Runtime, Charge, Serial Number, etc).

The new UPS is connected to the PC (Windows 10) via USB, exactly like the old one. APC PowerChute is not installed since their drivers replace the normal Windows HID battery drivers.

If I connect the old SUA2200I, I can see the power load, temperature, for that unit as I could before, but when I connect the new SMT2200IC that information is absent - could this be an 'issue' with AIDA64 and the new APC UPSs, the new UPS not transmitting that information, or both?

I searched around a bit (and here I am completely out of my depth) before posting here and managed to find some forum posts with more people complaining about the missing info, but they were all from users using unRAID or APCUPSD under Linux. Apparently they could solve the issue by enabling a communication protocol called ModBus on the UPS itself (which comes disabled by default). Not sure if this has anything to do with the issue given that the UPS is connected via USB on a Windows 10 system and not a serial cable.

I never-the-less did try enabling ModBus in the UPS Advanced menu but it apparently made no difference? Also, looking at the User Guide and the settings I have available in the UPS, it seems the UPS itself is missing some ModBus configuration settings? In the UPS I could only find settings to enable/disable ModBus and set the ModBus device ID (currently set to 1), and I don't even know if this has anything to do with AIDA64 not being able to get the required info or not lol.

I did try contacting APC/Schneider Electric here in Portugal but the tech I talked to had no idea either.

What say you? You are my only hope, Obi Wan. :)

 

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I guess you won't be saying anything, then (although a simple 'I don't know' would have made me feel better than just being ignored lol).

My other guess is that APC was using a SmartUPS protocol in their older products (like the SUA2200I), which was supported, and that AIDA64 does not support the 'new' ModBus protocol. No idea if that's actually it though, but I guess so.

Happy New Year to everyone and may this terrible 2020 year and all its catastrophes soon be well behind us! Stay safe!

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  • 2 weeks later...
On 12/17/2020 at 6:05 AM, JcRabbit said:

Hey Fiery! :)

I just replaced my 11 year old APC SUA2200I Smart UPS with a brand new APC SMT2200IC Smart UPS but now I have a 'problem' with AIDA64:

With the older unit I could use AIDA64 to monitor the UPS's internal temperature. power load in Watts, etc... For the new UPS, AIDA64 unfortunately does not show this information, only the "basic" information you can normally get with DeviceIoControl (Runtime, Charge, Serial Number, etc).

The new UPS is connected to the PC (Windows 10) via USB, exactly like the old one. APC PowerChute is not installed since their drivers replace the normal Windows HID battery drivers.

If I connect the old SUA2200I, I can see the power load, temperature, for that unit as I could before, but when I connect the new SMT2200IC that information is absent - could this be an 'issue' with AIDA64 and the new APC UPSs, the new UPS not transmitting that information, or both?

I searched around a bit (and here I am completely out of my depth) before posting here and managed to find some forum posts with more people complaining about the missing info, but they were all from users using unRAID or APCUPSD under Linux. Apparently they could solve the issue by enabling a communication protocol called ModBus on the UPS itself (which comes disabled by default). Not sure if this has anything to do with the issue given that the UPS is connected via USB on a Windows 10 system and not a serial cable.

I never-the-less did try enabling ModBus in the UPS Advanced menu but it apparently made no difference? Also, looking at the User Guide and the settings I have available in the UPS, it seems the UPS itself is missing some ModBus configuration settings? In the UPS I could only find settings to enable/disable ModBus and set the ModBus device ID (currently set to 1), and I don't even know if this has anything to do with AIDA64 not being able to get the required info or not lol.

I did try contacting APC/Schneider Electric here in Portugal but the tech I talked to had no idea either.

What say you? You are my only hope, Obi Wan. :)

It'd be important to find out if there's any tool (software) under Windows that can monitor your UPS in its current state.  We have zero experience with ModBus, so I could only ask you to try issuing a dump, but that may not work out in case the HID Smart Battery API is unsupported by your device :(  If you want to check that though, please right-click on the bottom status bar of AIDA64 main window --> System Debug --> Battery Dump. Copy-paste the full results into this topic, or attach the results as a TXT file to your post. You may need to enable status bar in AIDA64 / main menu / View first.


Thanks,
Fiery

 

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Thanks for the reply, Fiery.

I think this is the result of APC/Schneider Electric switching to the Modbus protocol and for some reason no longer providing all the information the older SmartUPS models did when using the Microsoft HDI Battery driver.

My guess is that APC's own PowerChute software would display this extended information, but I don't want to install it because Powerchute replaces the Windows HID drivers with APC's own proprietary drivers.

I was basically wondering if you guys knew anything about this Modbus protocol, as judging by what I read in those Linux forums the software must support it in order to get the extended information. Since you don't, there is nothing to do (unless you want to look into it in the future to fully support APC SMT series of Smart UPSs).

No idea why APC are no longer also passing the information via the HID Smart Battery API as they did in the previous models (or if that can even be done while also using Modbus), guess I will have to pop that question on their own forums.

See here:

http://www.apcupsd.org/manual/#modbus-driver

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11 hours ago, JcRabbit said:

Thanks for the reply, Fiery.

I think this is the result of APC/Schneider Electric switching to the Modbus protocol and for some reason no longer providing all the information the older SmartUPS models did when using the Microsoft HDI Battery driver.

My guess is that APC's own PowerChute software would display this extended information, but I don't want to install it because Powerchute replaces the Windows HID drivers with APC's own proprietary drivers.

I was basically wondering if you guys knew anything about this Modbus protocol, as judging by what I read in those Linux forums the software must support it in order to get the extended information. Since you don't, there is nothing to do (unless you want to look into it in the future to fully support APC SMT series of Smart UPSs).

No idea why APC are no longer also passing the information via the HID Smart Battery API as they did in the previous models (or if that can even be done while also using Modbus), guess I will have to pop that question on their own forums.

See here:

http://www.apcupsd.org/manual/#modbus-driver

We'll order a SMT Series PSU in order to help us work on implementing the Modbus protocol in AIDA64.  I'll let you know about our progress in this topic.

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3 minutes ago, JcRabbit said:

Wow. That is far more than I ever expected. Thanks, Fiery. :)

Please give us a few weeks to complete that task though, since even acquiring the device will take at least a week due to low supplies/stock at local dealers on such specific products.

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11 minutes ago, JcRabbit said:

No worries, I am a developer myself so I won't be pestering you about this lol. You have all the time in the world. :)

Thank you, it's always great to bump into and work together with other developers :) 

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00 00 00 00 00 00 00 00 00 00 00 00 00 00 01A0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 01B0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 01C0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 01D0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 01E0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 01F0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ------[ SMART Device 2 ]------ Model ID : ST1000LM024 HN-M101MBB Temperature : 17 C (ID: C2h) Temperature #2 : < not valid > SSD Life Left : < not valid > Lifetime Writes: < not valid > Lifetime Reads : < not valid > Power-On Time : < not valid > SSD Ctrl Type : Unknown (ID: 0) 0000 10 00 - 10 00 0000 01 2F 00 64 64 00 00 00 00 00 00 00 - 01 33 00 00 00 00 00 00 00 00 00 00 0010 02 26 00 FC FC 00 00 00 00 00 00 00 - 02 00 00 00 00 00 00 00 00 00 00 00 0020 03 23 00 56 56 6D 11 00 00 00 00 00 - 03 19 00 00 00 00 00 00 00 00 00 00 0030 04 32 00 62 62 7B 08 00 00 00 00 00 - 04 00 00 00 00 00 00 00 00 00 00 00 0030 05 33 00 FC FC 00 00 00 00 00 00 00 - 05 0A 00 00 00 00 00 00 00 00 00 00 0040 07 2E 00 FC FC 00 00 00 00 00 00 00 - 07 33 00 00 00 00 00 00 00 00 00 00 0050 08 24 00 FC FC 00 00 00 00 00 00 00 - 08 0F 00 00 00 00 00 00 00 00 00 00 0060 09 32 00 64 64 94 0A 00 00 00 00 00 - 09 00 00 00 00 00 00 00 00 00 00 00 0060 0A 32 00 FC FC 00 00 00 00 00 00 00 - 0A 33 00 00 00 00 00 00 00 00 00 00 0070 0B 32 00 64 64 2C 00 00 00 00 00 00 - 0B 00 00 00 00 00 00 00 00 00 00 00 0080 0C 32 00 63 63 6B 04 00 00 00 00 00 - 0C 00 00 00 00 00 00 00 00 00 00 00 0090 BF 22 00 64 64 03 00 00 00 00 00 00 - BF 00 00 00 00 00 00 00 00 00 00 00 0090 C0 22 00 FC FC 00 00 00 00 00 00 00 - C0 00 00 00 00 00 00 00 00 00 00 00 00A0 C2 02 00 40 3F 11 00 07 00 28 00 00 - C2 00 00 00 00 00 00 00 00 00 00 00 00B0 C3 3A 00 64 64 00 00 00 00 00 00 00 - C3 00 00 00 00 00 00 00 00 00 00 00 00C0 C4 32 00 FC FC 00 00 00 00 00 00 00 - C4 00 00 00 00 00 00 00 00 00 00 00 00C0 C5 32 00 FC FC 00 00 00 00 00 00 00 - C5 00 00 00 00 00 00 00 00 00 00 00 00D0 C6 30 00 FC FC 00 00 00 00 00 00 00 - C6 00 00 00 00 00 00 00 00 00 00 00 00E0 C7 36 00 C8 C8 00 00 00 00 00 00 00 - C7 00 00 00 00 00 00 00 00 00 00 00 00F0 C8 2A 00 64 64 26 00 00 00 00 00 00 - C8 00 00 00 00 00 00 00 00 00 00 00 00F0 DF 32 00 64 64 2C 00 00 00 00 00 00 - DF 00 00 00 00 00 00 00 00 00 00 00 0100 E1 32 00 59 59 DC CF 01 00 00 00 00 - E1 00 00 00 00 00 00 00 00 00 00 00 0110 FE 32 00 64 64 23 00 00 00 00 00 00 - FE 00 00 00 00 00 00 00 00 00 00 00 0120 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 0120 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 0130 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 0140 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 0150 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 0150 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 0160 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 0170 00 00 DC 32 00 5B 03 00 01 00 02 D9 - 00 00 00 00 00 00 00 00 00 00 00 00 0180 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 0180 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 0190 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 01A0 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 01B0 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 01B0 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 01C0 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 01D0 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 01E0 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 01E0 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 01F0 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 01F0 00 00 00 00 00 32 - 00 00 00 00 00 3D ------[ SMART Device 3 ]------ Model ID : ST3000DM001-1ER166 Temperature : 23 C (ID: C2h) Temperature #2 : < not valid > SSD Life Left : < not valid > Lifetime Writes: 23.62 TB (ID: F1h) Lifetime Reads : 25.96 TB (ID: F2h) Power-On Time : 554.83 days (ID: 09h) SSD Ctrl Type : Unknown (ID: 0) 0000 0A 00 - 01 00 0000 01 0F 00 66 57 20 B8 40 00 00 00 00 - 01 06 00 00 00 00 00 00 00 00 00 00 0010 03 03 00 5E 5D 00 00 00 00 00 00 00 - 03 00 00 00 00 00 00 00 00 00 00 00 0020 04 32 00 5F 5F 68 16 00 00 00 00 00 - 04 14 00 00 00 00 00 00 00 00 00 00 0030 05 33 00 64 64 30 00 00 00 00 00 00 - 05 0A 00 00 00 00 00 00 00 00 00 00 0030 07 0F 00 3B 3B 49 21 66 02 2F 00 00 - 07 1E 00 00 00 00 00 00 00 00 00 00 0040 09 32 00 55 55 04 34 00 00 00 00 00 - 09 00 00 00 00 00 00 00 00 00 00 00 0050 0A 13 00 64 64 00 00 00 00 00 00 00 - 0A 61 00 00 00 00 00 00 00 00 00 00 0060 0C 32 00 63 63 C5 06 00 00 00 00 00 - 0C 14 00 00 00 00 00 00 00 00 00 00 0060 B7 32 00 64 64 00 00 00 00 00 00 00 - B7 00 00 00 00 00 00 00 00 00 00 00 0070 B8 32 00 64 64 00 00 00 00 00 00 00 - B8 63 00 00 00 00 00 00 00 00 00 00 0080 BB 32 00 01 01 31 03 00 00 00 00 00 - BB 00 00 00 00 00 00 00 00 00 00 00 0090 BC 32 00 64 63 01 00 01 00 01 00 00 - BC 00 00 00 00 00 00 00 00 00 00 00 0090 BD 3A 00 57 57 0D 00 00 00 00 00 00 - BD 00 00 00 00 00 00 00 00 00 00 00 00A0 BE 22 00 4D 35 17 00 09 17 00 00 00 - BE 2D 00 00 00 00 00 00 00 00 00 00 00B0 BF 32 00 64 64 00 00 00 00 00 00 00 - BF 00 00 00 00 00 00 00 00 00 00 00 00C0 C0 32 00 64 64 58 00 00 00 00 00 00 - C0 00 00 00 00 00 00 00 00 00 00 00 00C0 C1 32 00 43 43 0B 02 01 00 00 00 00 - C1 00 00 00 00 00 00 00 00 00 00 00 00D0 C2 22 00 17 2F 17 00 00 00 04 00 00 - C2 00 00 00 00 00 00 00 00 00 00 00 00E0 C5 12 00 62 62 90 01 00 00 00 00 00 - C5 00 00 00 00 00 00 00 00 00 00 00 00F0 C6 10 00 62 62 90 01 00 00 00 00 00 - C6 00 00 00 00 00 00 00 00 00 00 00 00F0 C7 3E 00 C8 C8 00 00 00 00 00 00 00 - C7 00 00 00 00 00 00 00 00 00 00 00 0100 F0 00 00 64 FD B5 17 00 00 7A FC 32 - F0 00 00 00 00 00 00 00 00 00 00 00 0110 F1 00 00 64 FD D7 97 54 CF 0B 00 00 - F1 00 00 00 00 00 00 00 00 00 00 00 0120 F2 00 00 64 FD 3B B0 E5 FA 0C 00 00 - F2 00 00 00 00 00 00 00 00 00 00 00 0120 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 0130 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 0140 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 0150 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 0150 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 0160 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 0170 00 00 50 00 00 73 03 00 01 00 01 FF - 00 00 00 00 00 00 00 00 00 00 00 00 0180 02 3C 01 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 0180 00 00 78 05 00 00 03 06 07 07 05 07 - 00 00 00 00 00 00 00 00 00 00 00 00 0190 06 07 06 00 00 00 00 00 00 00 00 01 - 00 00 00 00 00 00 00 00 00 00 00 00 01A0 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 01B0 0F 00 F1 17 E3 77 99 2B 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 01B0 00 00 01 00 FF FF D7 97 54 CF 0B 00 - 00 00 00 00 00 00 00 00 00 00 00 00 01C0 00 00 3B B0 E5 FA 0C 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 01D0 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 01E0 00 00 BF 24 00 00 05 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 01E0 00 00 D8 04 01 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 01F0 00 02 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 01F0 14 18 00 00 00 15 - 00 00 00 00 00 FD  
    • By ArnF
      AIDA reports wrong information for Total LBAs written (F1) or read (F2) in SMART report.
      F1 reports 751.72 GB and F2 reports 1.10 TB. These values are not plausible for  2.4 years power on time.
      Other tools reports 32 times higher values, which is plausible:
      F1: Raw value 5DF7 = 24055 GB
      F2: Raw value 8D67 = 36199 GB
      It seems that AIDA has wrong interpretation for these values at least for this device. It is a SAMSUNG MZHPV512HDGL-000L1.
    • By Sherry4
      Hello everyone :D. Aida64 on my iphone XR shows that the battery capacity is 2658mAh while actual battery capacity of Iphone XR is 2942mAh. Is this a mistake or my Iphone battery has been replaced? Thank you.

       
    • By Giorgio
      I wish to see in the near future a customizable option that allow AIDA64 to show real time notifications about temperature, as other tools do, but doing it as AIDA64, without interfering with any other part of the OS functionalities, this could help users to be more comprehensive about the whys of their lack of performance of batteries produce by the wear of the batteries due to heat generated during charging, or intensive use. This I bet it will help a lot of people who don't comprehend what happens with their bateries, until battery breaks completely. I'd like to see what other user want about this particular topic. A recent article seen sets as the right charging temperature round 27 ºC or 80.6 ºF , and the inadequate as 30 ºC or 86 ºF. The next article give a basis for this conclusion.
      https://pubs.acs.org/doi/10.1021/acsenergylett.9b00663
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