Jump to content

Why is there no response to a bug submitted via the support form? (Cascade Lake-W ECC)


ckw
 Share

Recommended Posts

Why is there no response to a bug submitted via the support form for three business days?

Conversation ID: 25983
Priority: Urgent
 

CK W

a day ago via Helpcenter

Is there a solution to this problem?

CK W

4 days ago via Email

Email: wxxxx21@gmail.com
URL: /support/contactform
From: CK W
Company:
Product: AIDA64 Extreme
Product key: RXXXX-MXXX6-1XX93-2XXXX-2XXXX
Version: 6.50.5800
OS: Windows 10 64-bit
System: CPU: Intel Xeon W-2255 motherboard: Asus Pro WS C422-ACE Memory: 64GB Registered DDR4 video card: Nvidia Quadro T400
Problem: No "Error Correction" in the "Chipset"

chipset.png

chipset.png

Link to comment
Share on other sites

5 hours ago, ckw said:

Why is there no response to a bug submitted via the support form for three business days?

Conversation ID: 25983
Priority: Urgent
 

CK W

a day ago via Helpcenter

Is there a solution to this problem?

CK W

4 days ago via Email

Email: wxxxx21@gmail.com
URL: /support/contactform
From: CK W
Company:
Product: AIDA64 Extreme
Product key: RXXXX-MXXX6-1XX93-2XXXX-2XXXX
Version: 6.50.5800
OS: Windows 10 64-bit
System: CPU: Intel Xeon W-2255 motherboard: Asus Pro WS C422-ACE Memory: 64GB Registered DDR4 video card: Nvidia Quadro T400
Problem: No "Error Correction" in the "Chipset"

chipset.png

We're working on it.  I apologize for the late/slow response.

Link to comment
Share on other sites

  • Fiery changed the title to Why is there no response to a bug submitted via the support form? (Cascade Lake-W ECC)
On 10/27/2021 at 11:52 AM, ckw said:
Problem: No "Error Correction" in the "Chipset"

Please upgrade to the latest beta version of AIDA64 Extreme available at:

https://www.aida64.com/downloads/latesta64xebeta

After upgrading to this new version, make sure to restart Windows to finalize the upgrade.

Let me know how it works.  There's a slim chance that it would lock your system at startup, so save all your documents and important data before trying it the first time.

Link to comment
Share on other sites

  • 3 weeks later...

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...