fixed: SensorPanel HDD-Issues when USB-Drive gets connected

[Cleanhead]

Hi,

 

i have a similar issue like mentioned here http://forums.aida64.com/topic/2348-cooling-fans-disappeared-once-asus-ai-suite-3-was-installed/ but with some differences:

 

1) i don't have AI-Suite 3 installed and no drivers are left in the system

2) my problem is about internal hdd's/ssd's

 

first some sys info:

 

Windows 8.1 Update 1 x64 Enterprise German

16 GB RAM

ASUS H87I PLUS Motherboard (http://www.asus.com/de/Motherboards/H87IPLUS/)

Chipset Drivers installed: http://goo.gl/IPWYsS

Connected on internal SATA-Ports: 3 Samsung SSD's (1x 840 Pro, 2x 840 EVO) - 2 HDD's (Seagate 4 TB each) - 1 BluRay Drive (ASUS)

SATA drivers installed: intel_rst_12.9.0.1001

 

AIDA: 4.50.3000 final

 

The problem:

 

i am using the sensor panel to monitor several hardware infos, for example the hdd temps. now if i do NOT use any usb drives, all is fine. all temps from my 5 hdd's (internally) as mentioned above are shown. as soon as i connect a usb drive to the pc on any usb port, 1 hdd-temp of the internally connected ones is not shown in the sensor panel anymore. i am using a sharkoon usb 3.0 docking station for this. now, if i am even connecting a 2nd drive via usb, another hdd monitoring of the temps disappears from the sensor panel completly. this time it's an ssd drive. my guess is that if i was to connect even more drives to the other usb ports, for each 1 more there will be a monitoring of the temps from the internally connected drives go missing. unfortunatly i can not test this as i ran out of usb docks and sure, it's speculation, but hey, first 2 generate at least a small pattern 

 

if i disconnect the usb drive(s), the readings from the internal hdd's/ssd's appear again and all is fine.

 

what can cause this?

 

i am happy to provide logs and stuff, just tell me what u need Fiery

 

Update: Only happens if i use any USB 3.0 Port WITH an USB 3.0 capable hardware dock! Not occuring with USB 2.0 hardware dock on any USB 3.0 port!

[Fiery]

Please create an ATA Dump and a SMART Dump in both states, and copy-paste them into this topic or upload them to the web somewhere.  You can find the dump links if you right-click on the bottom status bar of AIDA64 main window --> Disk Debug.

 

State #1: no USB storage drives connected, everything looks normal on the SensorPanel.

 

State #2: one USB drive connected, first HDD disappeared from the SensorPanel.


Thanks,

Fiery

[Cleanhead]

Hi,

 

Here are the dumps you asked for http://www17.zippyshare.com/v/31324292/file.html

 

thanks

[Cleanhead]

any update about this sir? 

[Fiery]

Thank you for the dumps.  The issue is that your USB drive is classified as an internal drive by AIDA64 right now.  The bug will be fixed in the next AIDA64 beta update due in a few days from now.  I'll drop a message in this topic once the new beta update is available for download.

[Fiery]

Please upgrade to the following new beta version of AIDA64 Extreme available at:

 

http://www.aida64.com/downloads/aida64extremebuild3016qb2rwxf5vczip

 

After upgrading to this new version, make sure to restart Windows to finalize the upgrade.

 

Let me know if it helps.

[Cleanhead]

That did fix it Fiery, thanks for the update!

[Fiery]

Thank you for the feedback