cannot load webpage errors on all browsers

[sekramer10]

Hello,

 

I have a well documented problem that has developed over the past few months.  All of my web browsers (IE, Chrome, Firefox, Opera) have been giving errors similar to "cannot display webpage", "Aw Snap", "webpage is unavailable", or  "webpage crashed".  This type of error just means I often have to reload to the page many times to get it to load.

 

I have run a lot of diagnostic tests including the Aida64 program and I have data from Performance Monitor.  I have good internet connection I use Ethernet or Wifi same problem but my other devices are fast and stable when browsing.  I can post the long list of things I've done to troubleshoot later.

 

Basically Chrome has become unusable, most any website will not load, or might load if I reload it many times.  Sometimes pages crash for no reason, I'll just be filling in a form like this one and the browser will suddenly display the page crashed error.  This happens it seems regardless of the RAM or CPU usage according to Task Manager.  Chrome tech support said they suspect a memory corruption problem, so I ran the Windows memory test but it was fine.  Microsoft tech support had me reset IE which was a slight improvement for a few days.

 

Firefox is now the most stable browser and the only one I can watch a streaming video on but webpages still crash many times a day.

 

Internet browsing used to be fast and stable, I'd like to get it there again.  Strangely some of the changes I've done have improved the problem for a few days but then it returns.  I have posted help requests on many forums related to my system but have not received much support.  Can anyone here offer some advice or assistance?  I attached the Aida64 Report.  Thanks.

 

 

 

P.S. Running Windows 7 on a HP Pavilion tx1308nr laptop w/ 4GB ram + 4GB ReadyBoost.

Report Aida64.htm

[Fiery]

Your CPU seems to be running quite hot. Are you sure your notebook is not overheating under load? Try to check if the exhaust ports for the cooling solution are not blocked by dust from the inside. Also check if the fan is spinning inside the notebook when it's running hot.

[sekramer10]

Thanks for replying.  The fan is on pretty much constantly and runs at high speed often.  In my research into the problem I found that this model is known to run hot.  The fan failed once and I had it replaced about 6 months ago.  To me the fan seems weak, the exhaust is barely detectable by hand.  I tried to improve that by adding a cooling pad with a fan but it did not help.  I actually, believe it or not, put the laptop in my refrigerator and ran it from in there using the external display I normally use.  The problem did not improve.  I measured the fan outlet temperature and it was 140F normally and 110F in the fridge which was around 40F inside.  Supposedly the Nvidia graphics card has overheating problems in this model according to web research.  I suspect the system is just overtaxed due to now being 8 years old.  But I would think it should be able to load normal webpages (amazon, gmail etc) or stream simple streaming video at 240p but it often will not.  Although I like it a lot and would like to to keep using it due to financial constraints,  I thought maybe the power supply could be damaged, because it was dropped once and that made the screen backlight fail, I haven't repaired it but use it with the external display.  Do you know if there is a way to upgrade the fan, or make it run faster?  Because of the fridge test, I don't think it's an overheating problem.

 

Thanks,

Stephen

[Fiery]

If the fan spins at high RPM, but you still cannot feel the hot air coming out through the exhaust port(s), then it could well be a blocked exhaust port due to dust filling up on the inside of the laptop chassis. I don't think it could be a power supply issue, nor do I think you could upgrade the fan. In most cases there is simply no room for a bigger or better fan inside the laptop chassis, so even if you found a larger fan, you wouldn't be able to install it.

I would take the laptop to a professional, and have it disassembled and completely cleaned. If that doesn't solve the issue, and you have to keep the machine, then maybe you could try downclocking the nVIDIA GPU and/or the CPU to prevent the chassis from getting too hot.

BTW, a cooling pad will not help at all if a single component (like the GPU chip) is getting too hot on the inside of the laptop chassis. Even if you use a cooling pad, you have to make sure the airflow is properly vented out of the chassis.

[sekramer10]

When I disassembled the laptop there wasn't much dust inside.  After I cleaned it there was no noticeable improvement.  The laptop was in the fridge for a day and there was no improvement, so do you think that would rule out overheating as a problem?

 

I thought maybe if there's a short due to the damaged backlight the power supply could be overtaxed or damaged.

 

Thanks.

[Fiery]

When I disassembled the laptop there wasn't much dust inside.  After I cleaned it there was no noticeable improvement.  The laptop was in the fridge for a day and there was no improvement, so do you think that would rule out overheating as a problem?

 

I thought maybe if there's a short due to the damaged backlight the power supply could be overtaxed or damaged.

 

Thanks.

It's hard to rule anything out remotely, especially when all indications seem to suggest that your system is overheating. It may be best to have your system looked at by a local computer repair professional.