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HP EliteBook 840 G7 overheat detected


rodi1i
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Hello, I am using the HP Elitebook 840 G7 with the Intel Core i5-10210U Processor, which has the specs from here - https://store.hp.com/us/en/pdp/hp-elitebook-840-g7-notebook-pc-customizable-8pz96av-mb

After I got it delivered, I installed Aida 64 Extreme on it in order to run System Stability Test. The test showed Overheating detected, even before I had started the test. After doing so, the first time there was a throttling of 50% (not captured on screenshot), but here on the screenshots the maximum value was 40%. While getting these 40% the cpu got around 90 degrees hot (Celsius). I read the forum before and saw that advice to restart the laptop and try running the test again which might help with this overheating detected message appearance but here it didn't help.  Can you assist me in solving the situation here? I am bothered of the overheating warning. Since it is a brand new product (not second hand) it seems awkward to me. 

 

aida 64 with throttling.PNG

aida 64.PNG

cpu id.PNG

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9 minutes ago, rodi1i said:

Hello, I am using the HP Elitebook 840 G7 with the Intel Core i5-10210U Processor, which has the specs from here - https://store.hp.com/us/en/pdp/hp-elitebook-840-g7-notebook-pc-customizable-8pz96av-mb

After I got it delivered, I installed Aida 64 Extreme on it in order to run System Stability Test. The test showed Overheating detected, even before I had started the test. After doing so, the first time there was a throttling of 50% (not captured on screenshot), but here on the screenshots the maximum value was 40%. While getting these 40% the cpu got around 90 degrees hot (Celsius). I read the forum before and saw that advice to restart the laptop and try running the test again which might help with this overheating detected message appearance but here it didn't help.  Can you assist me in solving the situation here? I am bothered of the overheating warning. Since it is a brand new product (not second hand) it seems awkward to me. 

Laptops are quite different from desktop computer in the sense that they have much less room to prevent the CPU from overheating when there's a very demanding task running on the system.  Throttling is considered normal on many laptops therefore, and as long as the computer provides the expected system performance, you have nothing to worry about.  Especially since what AIDA64 does in its stress test is truly the worst case scenario in terms of power draw and the resulting heat production.

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I forgot to mention that I have run the system stability test on two more laptops - HP EliteBook 840 G1 using the I5 4300U processor, which never showed this message, and on Lenovo ThinkPad T450s using the i7 5600U. The Lenovo did overheat. And this also bothered me - why can one overheat and the other - won't even though a stress test is thrown at it? 

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On 3/1/2021 at 6:00 PM, rodi1i said:

I forgot to mention that I have run the system stability test on two more laptops - HP EliteBook 840 G1 using the I5 4300U processor, which never showed this message, and on Lenovo ThinkPad T450s using the i7 5600U. The Lenovo did overheat. And this also bothered me - why can one overheat and the other - won't even though a stress test is thrown at it? 

It depends on a number of factors, but mostly it depends on how the laptop cooling is implemented.

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  • 3 weeks later...

I ran into this last week.  Found out because windows shut down in front of me due to overheating according to the System Event log and a Google search.   Installed Speed Fan and the temp was hitting 98 and 99 degrees C.   I updated BIOS to latest version and other drivers and the temp is now down into the 60 C range and staying there.  No more Windows shutdowns!

sb

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