Schneider Posted March 2, 2014 Share Posted March 2, 2014 Hi and Again i have an Application Error. Each time my PC runns more than 10 H Aida crashes. But only the G19 Disply Support Crashed. My PC : Asus Sabertooth X58 Mainboard 12GB Corsair Ram Win 7 64 Bit G19 Keyboard Regards Schneider Quote Link to comment Share on other sites More sharing options...
Fiery Posted March 3, 2014 Share Posted March 3, 2014 1) Do you have Asus AI Suite installed? 2) Do you have the Asus ATKEX sensor support option on the AIDA64 / main menu / File / Preferences / Stability page enabled (checked) or disabled? 3) What version & build of AIDA64 are you using? Thanks, Fiery Quote Link to comment Share on other sites More sharing options...
pbcopter Posted March 4, 2014 Share Posted March 4, 2014 I have received this same error after running 10 hrs. and 30 minutes or so. In addition my sensor panel and G15 LCD display data is frozen (no updates) A restart of AIDA64 returns everything to normal. I am currently using 4.20 2815 beta. Quote Link to comment Share on other sites More sharing options...
Fiery Posted March 6, 2014 Share Posted March 6, 2014 I suppose it's more than a coincidence that both of you have a Logitech G1x keyboard, and the issue happened cca. 10 hours after starting AIDA64. Please let me know what update rate do you have configured for your LCD (in AIDA64 / main menu / File / Preferences / Hardware Monitoring / LCD). Thanks, Fiery Quote Link to comment Share on other sites More sharing options...
pbcopter Posted March 6, 2014 Share Posted March 6, 2014 Mine is at the default 5000 ms. As I stated in my first post here, my Sensor panel data also freezes . Quote Link to comment Share on other sites More sharing options...
Schneider Posted March 7, 2014 Author Share Posted March 7, 2014 Sorry for late resonse. Running Version : 4.20.2800 1) Do you have Asus AI Suite installed? 2) Do you have the Asus ATKEX sensor support option on the AIDA64 / main menu / File / Preferences / Stability page enabled (checked) or disabled? 3) What version & build of AIDA64 are you using? Thanks, Fiery 1: NO 2: Yes enabled 3: 4.20.2800 Update Rate was 1000 MS set it to 5000 Now and will test it. Quote Link to comment Share on other sites More sharing options...
Schneider Posted March 9, 2014 Author Share Posted March 9, 2014 Hi. So with Update Rate 5000 Aida runns Normal over 15 H. With Update Rate 1000 Aida Crashes after 10-12 H Quote Link to comment Share on other sites More sharing options...
pawprint_net Posted March 13, 2014 Share Posted March 13, 2014 I'm receiving the same problem but on 2 discrete systems. One of them has a G19 keyboard but the other does not. Some further information: The system with the G19 has been running AIDA64 without any errors for over 2 years and this error only started recently. The only recent change that is causing me some suspicion is that I changed from Microsoft security essentials to Bit Defender antivirus - this is a common thread between both systems. However I believe I started seeing this error only several weeks after that change. I did have the "Asus ATKEX sensor support " mentioned earlier checked - and have disabled it (not sure if that was a recommendation or not) If I can provide additional information Please let me know. Quote Link to comment Share on other sites More sharing options...
pbcopter Posted March 15, 2014 Share Posted March 15, 2014 The system I was having the same issue with also had Bit Defender antivirus 2014 installed. I have removed Bit Defender and installed ESET NOD32 and I have not seen the issue since. I shall continue to test this. Quote Link to comment Share on other sites More sharing options...
Fiery Posted March 17, 2014 Share Posted March 17, 2014 Thank you guys for the info. The BitDefender bit is quite interesting. What version of BitDefender are you using? Is it the BitDefender Antivirus, Internet Security or Total Security variant? BTW, since AIDA64 doesn't poll anti-virus software or virus database constantly, the only thing I can think of is that maybe the firewall module of BitDefender somehow collides with either the network traffic measurement layer of AIDA64, or with the external IP address detection part of AIDA64. Do you have any of those items enabled on your SensorPanel, Logitech LCD or OSD Panel? Quote Link to comment Share on other sites More sharing options...
pbcopter Posted March 17, 2014 Share Posted March 17, 2014 . Do you have any of those items enabled on your SensorPanel, Logitech LCD or OSD Panel? I am using Bit Defender Antivirus 2014. I'm not sure what you mean by the above. Quote Link to comment Share on other sites More sharing options...
Fiery Posted April 3, 2014 Share Posted April 3, 2014 I am using Bit Defender Antivirus 2014. I'm not sure what you mean by the above. I meant do you have the External IP Address item enabled (used) on your LCD? Meanwhile, we've done a few test runs using Bitdefender 2014 on various systems of ours, but haven't been able to reproduce the issue so far Quote Link to comment Share on other sites More sharing options...
pawprint_net Posted May 23, 2014 Share Posted May 23, 2014 I have the Bit Defender Antivirus Plus currently 17.28.0.1191 version. I do not have any external IPs being displayed anywhere in Aida 64. Bit Defender does seems to hang / the services stop running after about 10h - So i"m beginning to think it is related. I can't see how the two could possible be related either though. Quote Link to comment Share on other sites More sharing options...
Igorvach Posted June 12, 2014 Share Posted June 12, 2014 I'm agree with you Quote Link to comment Share on other sites More sharing options...
pbcopter Posted June 21, 2014 Share Posted June 21, 2014 Since I have uninstalled BitDefender, I have had no further issues with AID64. I decided to leave it uninstalled, rather than restart AIDA64 each day, for other reasons as well. One being the inability to use System Restore in normal mode. The only way I could use System Restore with BitDefender installed was from safe mode. Quote Link to comment Share on other sites More sharing options...
Fiery Posted June 21, 2014 Share Posted June 21, 2014 Thank you for the info. Meanwhile, we've done a lot of test runs while having BitDefender 2014 installed, and were able to reproduce the issue. It seems when AIDA64 creates a new thread, BitDefender makes it produce a memory leak. We've tried a lot of tricks to avoid it, but found no solution. No other software or driver causes AIDA64 to produce such memory leak when creating a thread, so we've concluded that this is a BitDefender-related issue that I'm afraid we cannot fix from our end. Quote Link to comment Share on other sites More sharing options...
pbcopter Posted June 22, 2014 Share Posted June 22, 2014 Thank you for the response. Paul Quote Link to comment Share on other sites More sharing options...
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