Alexandr

Failed to connect

8 posts in this topic

Good afternoon. I want to use Aida64 BE for monitoring remote computers in local network. Aida64 is installed on remote computers and runs in silent mode. When i try to use remote control for some computers in network i get error - Failed connect to 192.168.13.96:2348. But the remote control works with other computers correctly. And i can receive the information about computer from each one. Why there can be an error?

Share this post


Link to post
Share on other sites

Yes, I think the first is to check the software firewalls and router configurations to make sure the port you selected for Remote Control is open

I think, I've found where the problem can be. Maybe there isn't access to port 2348.

Share this post


Link to post
Share on other sites

What about sending a message to a remote user with AIDA64? Seems like messages I send to a group of computers are only displayed on around 10% of the computers?

Is it also a port issue? What port does AIDA64 use to send messages to remote computers?

THX

Cannathon

Share this post


Link to post
Share on other sites

What about sending a message to a remote user with AIDA64? Seems like messages I send to a group of computers are only displayed on around 10% of the computers?

Is it also a port issue? What port does AIDA64 use to send messages to remote computers?

It could be a port or firewall issue. You can configure the TCP/IP port for each AIDA64 remote feature in AIDA64 / main menu / File / Preferences / Remote Features.

Share this post


Link to post
Share on other sites

Thanks Fiery!

But which of the 4 ports is responsible for sending a message to a remote users?

Is it "remote system information", "remote monitoring", "remote reporting" or "remote control"?

Would it be "remote control" on port 2348? I am thinking of this one because I also have issues

with the remote control feature (all 3 other remote features seem to be running fine so far).

THX

Cannathon

Share this post


Link to post
Share on other sites

If you are connected via Remote System Information, then your messages will be sent via the TCP/IP port for Remote System Information.

If you are connected via Remote Monitor, then your messages will be sent via the TCP/IP port for Remote Monitor.

BTW, are you using AIDA64 Business Edition v2.50? (latest version)

Share this post


Link to post
Share on other sites

OK, I understand...

I am using 2.50.2000 right now.

Looks like Symantec Endpoint Protection was blocking one of the ports, seems to be working better now! :D

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now