Chris Simpson Posted August 4, 2020 Share Posted August 4, 2020 Hi, I'm using a Kraken X73 and the sensors don't show up in AIDA64. I also have an EVGA CLC 280 AIO that DOES show up, although its listed as a Kraken X51 (also reported as such in other apps). I first tried using latest release (6.25.5400), which doesn't show many of my motherboard sensors (Asus ROG Maximuss XII Hero). I updated to the latest beta (6.25.5462) and my other motherboard sensors now appear properly, which allows me to pull pump RPM from the fan header its plugged into at least, but I'd like liquid temp too obviously ;). HWInfo64 and Argus Monitor both show the X73 and liquid temp sensors just fine, but no luck for AIDA64. (There's no USB conflict, I've checked closing everything, restarting, etc., also enabling all stability options). Attached USB dumps. usbdump.txt usbpsudump.txt Quote Link to comment Share on other sites More sharing options...
Fiery Posted August 5, 2020 Share Posted August 5, 2020 16 hours ago, Chris Simpson said: Hi, I'm using a Kraken X73 and the sensors don't show up in AIDA64. I also have an EVGA CLC 280 AIO that DOES show up, although its listed as a Kraken X51 (also reported as such in other apps). I first tried using latest release (6.25.5400), which doesn't show many of my motherboard sensors (Asus ROG Maximuss XII Hero). I updated to the latest beta (6.25.5462) and my other motherboard sensors now appear properly, which allows me to pull pump RPM from the fan header its plugged into at least, but I'd like liquid temp too obviously ;). HWInfo64 and Argus Monitor both show the X73 and liquid temp sensors just fine, but no luck for AIDA64. (There's no USB conflict, I've checked closing everything, restarting, etc., also enabling all stability options). Attached USB dumps. Thank you! We'll implement support for Kraken X-3 Series devices in the next AIDA64 beta update. I'll post a message into this topic once the new beta is available for download. Quote Link to comment Share on other sites More sharing options...
Fiery Posted August 13, 2020 Share Posted August 13, 2020 On 8/4/2020 at 9:36 PM, Chris Simpson said: Hi, I'm using a Kraken X73 and the sensors don't show up in AIDA64. I also have an EVGA CLC 280 AIO that DOES show up, although its listed as a Kraken X51 (also reported as such in other apps). I first tried using latest release (6.25.5400), which doesn't show many of my motherboard sensors (Asus ROG Maximuss XII Hero). I updated to the latest beta (6.25.5462) and my other motherboard sensors now appear properly, which allows me to pull pump RPM from the fan header its plugged into at least, but I'd like liquid temp too obviously ;). HWInfo64 and Argus Monitor both show the X73 and liquid temp sensors just fine, but no luck for AIDA64. (There's no USB conflict, I've checked closing everything, restarting, etc., also enabling all stability options). Attached USB dumps. The above mentioned new AIDA64 beta update is available for download at: https://www.aida64.com/downloads/latesta64xebeta Let me know how it works. Quote Link to comment Share on other sites More sharing options...
Chris Simpson Posted August 14, 2020 Author Share Posted August 14, 2020 17 hours ago, Fiery said: The above mentioned new AIDA64 beta update is available for download at: https://www.aida64.com/downloads/latesta64xebeta Let me know how it works. Thanks for the update, unfortunately it's still not showing up for me, updated the dumps and added some screenshots for comparison vs what HWInfo sees. The EVGA CLC is the Kraken X-1 that already shows, the rest of the sensors are motherboard fan/sensors. Thanks again. usbdump-2.txt usbpsudump-2.txt Quote Link to comment Share on other sites More sharing options...
Fiery Posted August 21, 2020 Share Posted August 21, 2020 On 8/14/2020 at 9:07 AM, Chris Simpson said: Thanks for the update, unfortunately it's still not showing up for me, updated the dumps and added some screenshots for comparison vs what HWInfo sees. The EVGA CLC is the Kraken X-1 that already shows, the rest of the sensors are motherboard fan/sensors. Thanks again. Thank you. I have no idea why it doesn't work, so we've ordered a Kraken X-3 device to check it out more thoroughly. Please give us 2 weeks to solve this, because most of our team is currently on vacation. Quote Link to comment Share on other sites More sharing options...
Fiery Posted October 9, 2020 Share Posted October 9, 2020 On 8/14/2020 at 9:07 AM, Chris Simpson said: Thanks for the update, unfortunately it's still not showing up for me, updated the dumps and added some screenshots for comparison vs what HWInfo sees. The EVGA CLC is the Kraken X-1 that already shows, the rest of the sensors are motherboard fan/sensors. Thanks again. Please upgrade to the latest beta version of AIDA64 Extreme available at: https://www.aida64.com/downloads/latesta64xebeta After upgrading to this new version, make sure to restart Windows to finalize the upgrade. Let me know how it works. Quote Link to comment Share on other sites More sharing options...
dynamic Posted October 15, 2020 Share Posted October 15, 2020 Hi Fiery, as i can say so far - i also tried the current beta - with my Kraken Z63 setup - but still see no WATER Temp sensor. best regards.. Quote Link to comment Share on other sites More sharing options...
Fiery Posted October 26, 2020 Share Posted October 26, 2020 On 10/15/2020 at 4:59 PM, dynamic said: Hi Fiery, as i can say so far - i also tried the current beta - with my Kraken Z63 setup - but still see no WATER Temp sensor. best regards.. Can you see any readings (on the Computer / Sensor page of AIDA64) related to your Z63 device? Please right-click on the bottom status bar of AIDA64 main window --> System Debug --> USB Dump. Copy-paste the full results into this topic, or attach the results as a TXT file to your post. You may need to enable status bar in AIDA64 / main menu / View first. Thanks, Fiery Quote Link to comment Share on other sites More sharing options...
dynamic Posted October 27, 2020 Share Posted October 27, 2020 On 10/26/2020 at 1:31 PM, Fiery said: Can you see any readings (on the Computer / Sensor page of AIDA64) related to your Z63 device? Please right-click on the bottom status bar of AIDA64 main window --> System Debug --> USB Dump. Copy-paste the full results into this topic, or attach the results as a TXT file to your post. You may need to enable status bar in AIDA64 / main menu / View first. Thanks, Fiery I see sensors related to my Z63 - Water-Pump RPM - but no Liquid temperature... greetings usblog.txt Quote Link to comment Share on other sites More sharing options...
Fiery Posted November 17, 2020 Share Posted November 17, 2020 On 10/27/2020 at 5:31 PM, dynamic said: I see sensors related to my Z63 - Water-Pump RPM - but no Liquid temperature... greetings Your Z63 device presents as a USB device in your system, but the default HID driver isn't seem to be installed for it. Can you please check (using e.g. the Windows Device Manager) what driver do you have installed for your Z63? Quote Link to comment Share on other sites More sharing options...
dynamic Posted November 18, 2020 Share Posted November 18, 2020 18 hours ago, Fiery said: Your Z63 device presents as a USB device in your system, but the default HID driver isn't seem to be installed for it. Can you please check (using e.g. the Windows Device Manager) what driver do you have installed for your Z63? see attached screenshot. Quote Link to comment Share on other sites More sharing options...
Fiery Posted November 18, 2020 Share Posted November 18, 2020 3 hours ago, dynamic said: see attached screenshot. Thank you! That's very strange. Can you please try to update the driver for the standard HID (Human Interface Device) driver for it? That should fix communication with the device and AIDA64. Quote Link to comment Share on other sites More sharing options...
dynamic Posted November 18, 2020 Share Posted November 18, 2020 6 hours ago, Fiery said: Thank you! That's very strange. Can you please try to update the driver for the standard HID (Human Interface Device) driver for it? That should fix communication with the device and AIDA64. don't know which device you mean - for the NZXT i did also a deinstallation, reboot and after that, System find the same driver again - also a new-installation of NZXT CAM software done. All other devices are default, or Vendor related drivers. Quote Link to comment Share on other sites More sharing options...
Fiery Posted November 19, 2020 Share Posted November 19, 2020 13 hours ago, dynamic said: don't know which device you mean - for the NZXT i did also a deinstallation, reboot and after that, System find the same driver again - also a new-installation of NZXT CAM software done. All other devices are default, or Vendor related drivers. I mean if you go to Device Manager, find the device for your Z63, right-click --> Properties --> Driver tab --> Update Driver --> Browse my computer for driver software --> you can update the driver there for a HID-compliant driver. However, due to normal circumstances that wouldn't be necessary at all. We'll check our Z63 again on a clean system, because it's rather strange what's happening on your system. Quote Link to comment Share on other sites More sharing options...
dynamic Posted November 19, 2020 Share Posted November 19, 2020 5 hours ago, Fiery said: I mean if you go to Device Manager, find the device for your Z63, right-click --> Properties --> Driver tab --> Update Driver --> Browse my computer for driver software --> you can update the driver there for a HID-compliant driver. However, due to normal circumstances that wouldn't be necessary at all. We'll check our Z63 again on a clean system, because it's rather strange what's happening on your system. oh well, i did this as well. Also, as mentioned i did a delete of the device, and after a reboot it installed as it is. Also with the latest NZXT CAM Software. best regards Quote Link to comment Share on other sites More sharing options...
dynamic Posted December 3, 2020 Share Posted December 3, 2020 any news on this? Or is anybody out there, with a running NZXT Z63/73 Kraken Sensor? If so, can you please provide us here, with informations on your NZXT driver/USB HID Device? Thanks and regards Quote Link to comment Share on other sites More sharing options...
elitegamer352 Posted December 6, 2020 Share Posted December 6, 2020 On 12/3/2020 at 6:10 AM, dynamic said: any news on this? Or is anybody out there, with a running NZXT Z63/73 Kraken Sensor? If so, can you please provide us here, with informations on your NZXT driver/USB HID Device? Thanks and regards I don’t see pump info with the latest beta driver also if that helps any 1 Quote Link to comment Share on other sites More sharing options...
dynamic Posted December 6, 2020 Share Posted December 6, 2020 @Fiery as you can see, i think - i am not alone with this issue Quote Link to comment Share on other sites More sharing options...
elitegamer352 Posted December 9, 2020 Share Posted December 9, 2020 On 12/6/2020 at 2:41 PM, dynamic said: @Fiery as you can see, i think - i am not alone with this issue Guess no one cares about this or about only 2 out of 3 fans showing up. Quote Link to comment Share on other sites More sharing options...
al3cs86 Posted December 12, 2020 Share Posted December 12, 2020 Same issue here, it worked well until 3 days ago. Did uninstall and reinstall a couple of times... 1 Quote Link to comment Share on other sites More sharing options...
dynamic Posted December 13, 2020 Share Posted December 13, 2020 hmm, please tell us - if you find a solution Quote Link to comment Share on other sites More sharing options...
Kai Posted December 13, 2020 Share Posted December 13, 2020 Hi @Fiery, I'm using a Kraken X62 and after updating to the new CAM software, the Liq. Temp. and fan speed readings from X62 are no longer available. I'm wondering if everyone else's problem has something to do with CAM as well 1 Quote Link to comment Share on other sites More sharing options...
dynamic Posted December 17, 2020 Share Posted December 17, 2020 i want that so much ^^ Quote Link to comment Share on other sites More sharing options...
dynamic Posted December 19, 2020 Share Posted December 19, 2020 @Fiery and all... i find out, that the Liquid Sensor is working - but for this, the NZXT CAM Software has to be stopped. Seems that there is a conflict, running both applications. But, NZXT CAM Software is required to control fanspeed and temp-values... Quote Link to comment Share on other sites More sharing options...
dynamic Posted January 3, 2021 Share Posted January 3, 2021 happy new year! something new? Quote Link to comment Share on other sites More sharing options...
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