BSOD or hard hang with dump 0x116 or 0xEA when AIDA64 logging or BurnIn stress with AIDA64 logging or after BunrIn 8hrs stress pass then idle with AIDA64 with high F/R

[sea]

 

Hello Sir,

 

Would you please help to confirm if any AIDA64 logging compatibility issue with AMD Renoir platform (UMA)?

Is it possible to solve by AIDA64?

Thank you.

 

We found high F/R BSOD or hard hang with 0xEA or 0x116 when running Burnin with AIDA64 logging or idle for a period of time after Burnin 8hrs pass with AIDA64 logging on AMD Renoir platform. 

After confirmed, only AIDA64 logging for a period of time can reproduce, no need to run other APPs.

And ever found BSOD 0xEA just when AIDA64 was detecting sensor information.

Steps and log files of hang with dump 0x116 are as the attached files for the reference.

Full dump please refer to download link: https://wetransfer.com/downloads/b30b6b2d51919809840bb14f8681e86d20200814161731/ccd94a25b5779c27897a6bdf19d921b720200814161833/3e7b99

 

Other checked:

1. BURNIN+AIDA64 log_update frequency 1s: Fail

2. BURNIN+AIDA64 log_update frequency 10s: Pass

3. Furmark+AIDA64 benchmark: Pass

 

AIDA64: 6.25.5400.0

OS: Win10 20H1

AMD platform: Renoir FP6 UMA

 

AMD's feedback:

Found PCI Configuration Space that BAR5 is empty when BSOD 0x116 occurred. But, GFX driver should not save and restore PCI configure.

Not sure why AIDA64 tool could be save/restore PCI configure?

AIDA64 log steps.7z AIDA64_3.5hrs_hang_0x116_minidump.7z

[Fiery]

On 8/14/2020 at 6:26 PM, sea said:

 

Hello Sir,

 

Would you please help to confirm if any AIDA64 logging compatibility issue with AMD Renoir platform (UMA)?

Is it possible to solve by AIDA64?

Thank you.

 

We found high F/R BSOD or hard hang with 0xEA or 0x116 when running Burnin with AIDA64 logging or idle for a period of time after Burnin 8hrs pass with AIDA64 logging on AMD Renoir platform. 

After confirmed, only AIDA64 logging for a period of time can reproduce, no need to run other APPs.

And ever found BSOD 0xEA just when AIDA64 was detecting sensor information.

Steps and log files of hang with dump 0x116 are as the attached files for the reference.

Full dump please refer to download link: https://wetransfer.com/downloads/b30b6b2d51919809840bb14f8681e86d20200814161731/ccd94a25b5779c27897a6bdf19d921b720200814161833/3e7b99

 

Other checked:

1. BURNIN+AIDA64 log_update frequency 1s: Fail

2. BURNIN+AIDA64 log_update frequency 10s: Pass

3. Furmark+AIDA64 benchmark: Pass

 

AIDA64: 6.25.5400.0

OS: Win10 20H1

AMD platform: Renoir FP6 UMA

 

AMD's feedback:

Found PCI Configuration Space that BAR5 is empty when BSOD 0x116 occurred. But, GFX driver should not save and restore PCI configure.

Not sure why AIDA64 tool could be save/restore PCI configure?

It's odd, since AIDA64 doesn't write/alter BAR5, but only reads it.  We're in contact with AMD about this issue, which seems to be due to a collision between AMD video drivers and the part of AIDA64 that detects unified shader count on AMD GCN and RDNA GPUs.  I hope AMD can come up with a solution to this issue that was never a problem before.  They must have changed something in one of the recent video driver updates that made the collision happen.

[sea]

Hello Sir,

Many thanks for the reply. I will try to inform AMD your suggestion, but not sure if they will modify GFX driver. Until now, they think it is tool issue. Is it possible that you could share your discussion mail with AMD for the reference? Or other suggestion? Thank you.

[sea]

Hello Sir,

Do you have any update to share from your AMD contact window? Thank you.

[Fiery]

On 8/31/2020 at 8:23 AM, sea said:

Hello Sir,

Do you have any update to share from your AMD contact window? Thank you.

We're working on resolving the issue on our end.

[Fiery]

On 8/31/2020 at 8:23 AM, sea said:

Hello Sir,

Do you have any update to share from your AMD contact window? Thank you.

Meanwhile we've managed to fix it in the latest AIDA64 beta build:

https://www.aida64.com/downloads/latesta64xebeta

[sea]

Hello Sir,

The latest beta build still hang with F/R 5/9 units.

Please let me know if you need any logs, thanks.

[Fiery]

On 10/15/2020 at 5:14 AM, sea said:

Hello Sir,

The latest beta build still hang with F/R 5/9 units.

Please let me know if you need any logs, thanks.

Are you using the latest video driver for your GPU?

[sea]

13 hours ago, Fiery said:

Are you using the latest video driver for your GPU?

Yes~Latest driver for the AMD Renoir system.

[Fiery]

8 hours ago, sea said:

Yes~Latest driver for the AMD Renoir system.

Thank you.  Can you please check if the issue persists with the latest AIDA64 stable release of v6.30?

https://www.aida64.com/downloads/latesta64xe

[sea]

On 10/27/2020 at 7:27 PM, Fiery said:

Thank you.  Can you please check if the issue persists with the latest AIDA64 stable release of v6.30?

https://www.aida64.com/downloads/latesta64xe

OK, I will check v6.30. Thank you.

[sea]

On 10/27/2020 at 7:27 PM, Fiery said:

Thank you.  Can you please check if the issue persists with the latest AIDA64 stable release of v6.30?

https://www.aida64.com/downloads/latesta64xe

Checked v6.30 fail with F/R 5/9 units.

[sea]

Found pass if not enable below settings of AIDA64 logging.

Need more time to double check which one impacts. If any suggestion, please feel free to let me know, thank you.

1. GPU Clock
2. GPU PowerControl

[sea]

Hello Fiery,

Sorry correct finial result after more experiments. Do you have any idea about below items? Thank you.

Result: Fail if select any one of below items

Fail items:
1. GPU Clock
2. GPU Used Dedicated Memory
3. GPU Used Dynamic Memory
4. GPU Power Control

[sea]

Hello Fiery,

Would you please advise if you still check these fail items?

Thank you.

[Fiery]

On 12/21/2020 at 2:13 AM, sea said:

Hello Fiery,

Would you please advise if you still check these fail items?

Thank you.

Our conclusion is that it's due to a video driver bug.  We're waiting for the new generation (Adrenalin 2021) AMD video drivers and expect the issue to be resolved in there.

[Fiery]

On 12/21/2020 at 2:13 AM, sea said:

Hello Fiery,

Would you please advise if you still check these fail items?

Thank you.

We've implemented further tweakings about AMD GPUs in the latest beta version of AIDA64 Extreme available at:

https://www.aida64.com/downloads/latesta64xebeta

After upgrading to this new version, make sure to restart Windows to finalize the upgrade.

Let me know if it helps.

[sea]

On 1/18/2021 at 11:55 PM, Fiery said:

We've implemented further tweakings about AMD GPUs in the latest beta version of AIDA64 Extreme available at:

https://www.aida64.com/downloads/latesta64xebeta

After upgrading to this new version, make sure to restart Windows to finalize the upgrade.

Let me know if it helps.

Hello Fiery,

Currently, no enough units to check. I will test the beta once units are ready.

Thank you.

[sea]

On 2/23/2021 at 9:37 PM, sea said:

Hello Fiery,

Currently, no enough units to check. I will test the beta once units are ready.

Thank you.

The beta version still hang with F/R 5/7 units. 

[sea]

On 1/18/2021 at 11:55 PM, Fiery said:

We've implemented further tweakings about AMD GPUs in the latest beta version of AIDA64 Extreme available at:

https://www.aida64.com/downloads/latesta64xebeta

After upgrading to this new version, make sure to restart Windows to finalize the upgrade.

Let me know if it helps.

Hello Fiery,

The beta version still hang with F/R 5/7 units. 

 

[Fiery]

On 2/25/2021 at 8:50 AM, sea said:

Hello Fiery,

The beta version still hang with F/R 5/7 units. 

 

•  

Thank you  I'm surprised that AMD found no such issues about Renoir when they were doing QC...

[sea]

17 hours ago, Fiery said:

Thank you  I'm surprised that AMD found no such issues about Renoir when they were doing QC...

AMD should not do same log stress condition on Renoir. 

Anyway, many thanks for your great support.