Sora

fixed: AIDA64 won't open after gaming

62 posts in this topic

Hi, as of 4 or 5 days ago, I've noticed after gaming in the MMO Rift, I'll click on the AIDA 64 icon in the system tray (Notification area) and nothing happens, it won't open, not even right clicking the icon won't open it. I then open up Event Viewer and it feels so sluggish when checking out the Windows Logs. I then open up Task Manager, and end AIDA64.exe process. I then open up AIDA64 from desktop icon, and all is fine, and am able to left and right click AIDA64 from the Notification area again, and the Event Viewer - Windows Logs are no longer sluggish. What could be happening?

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1) Do you have any of the hardware monitoring features of AIDA64 enabled? (e.g. SensorPanel, Logging, OSD Panel)

2) Do you use Windows 7 64-bit SP1?

3) What kind of video card(s) do you have? Any SLI or CrossFire configurations?

4) What version of AIDA64 and video driver do you have installed?

5) What motherboard and CPU do you have?

6) Does the problem persist if you disable SMART support? (AIDA64 / main menu / File / Preferences / Stability / Low-level SMART operations) Note: you need to restart AIDA64 after altering that option.

7) Does the problem persist if you disable GPU sensor support? (AIDA64 / main menu / File / Preferences / Stability / GPU sensor support) Note: you need to restart AIDA64 after altering that option.

Thanks,

Fiery

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1) I have the Desktop Gadget enabled

2) Yes I use Windows 7 64-bit SP1

3) I have the Sparkle x580 Calibre Nvidia GTX 580. No SLI or Crossfire

4) I'm using the latest Beta version of AIDA64 2.50.2003 and have the latest WHQL Nvidia Display Driver 301.42

5) Gigabyte X58A UD7 (rev. 1.0) and i7 920 CPU

6) I haven't tested that yet with SMART support disabled.

7) I haven't tested this yet with GPU Sensor support disabled.

The problem started just recently, within 4 days. What could be causing this coincided with my installation of HDSentinel Standard Edition that BitsDuJour offered a license forever if responding by June 4th I believe it was. I have SMART enabled in HDSentinel of course. Could the two programs (HDSentinel and AIDA64) be conflicting with each other? I have used the non registered HD Sentinel Pro version without conflicts with AIDA64, but I didn't have HD Sentinel Pro start with Windows, so it wasn't a process in the Task Manager or monitoring SMART status. I would just occasionally open up HD Sentinel Pro to check SMART and Health status and then exit out and close HD Sentinel Pro. I'll just keep using AIDA64 for SMART status as I have so far, with HDSentinel Standard version that I have now, not being open or starting with Windows, so it's not a running process, but opened seldomly for a short time to check SMART and Health status. I'd rather not disable SMART or GPU Sensor supports, being very certain it's not those. I'll get back to you later tonight Fiery after gaming to see if having HDSentinel not running as a process solves this issue with not being able to open AIDA64.

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The problem is still ocurring, not sure why. I can open other programs in the Notification area just fine after gaming. After gaming, I'll click on the AIDA64 icon in the Notification area, it won't open, but can see the small icon on the far lower left of my screen, hidden behind the Windows Explorer folder that's pinned to the Taskbar. Strange indeed. I then open up Task Manager, end the AIDA64 running process, close Task Manager, and open up AIDA64 from the desktop and it's normal again. Opening up the Event Viewer seems sluggish when AIDA64 won't open still.

I just thought of something, the video driver version I currently have, 301.42, I've had installed since the time this problem started. With this version installed, I've had a BSOD and this sluggishness opening Event Viewer and programs, and I bet it's the new driver doing this. I'm going to go back to the 285.62 Nvidia driver and see if that resolves this issue. The 285.62 version worked the best for me, and I had it the longest of any driver yet with no issues. Will let you know tomorrow night after gaming if the previous version 285.62 driver fixes this.

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Thanks for the info. In order to check if it is caused by a conflict between HD Sentinel and AIDA64, it would be great if you could temporarily disable SMART support in AIDA64. It would make it much easier to diagnose this if we could narrow it down to either the SMART issue or the GPU (video driver) issue.

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Ok will do as you've suggested Fiery. I'll have HD Sentinel start up with Windows so it's a running process tonight while gaming with AIDA64 as well, with the low level SMART operations disabled in AIDA64 and get back to you at the end of tonight on whether that change or the changing to the Nvidia 285.62 version display driver resolved it. After this, I'll just manually open HD Sentinel at times to check SMART and Health status, so it's not a running process. Just my preference. I'd rather have AIDA 64 constantly being the one monitoring SMART status. Saves system resources too.

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Good to know that more, thanks Squall. :) Okay, just got out of gaming in 'Rift' and all is okay. I'm able to open up the AIDA64 icon in Notification Area, with the SMART status being disabled in AIDA64, and HDSentinel being a running process. I don't think it was related to either program, but was the Nvidia driver 301.42 that was causing the AIDA64 icon not to open, since I installed that display driver version 9 days ago and got a BSOD and this issue. It seems fixed now that I'm back on the 285.62 Nvidia display driver. Like I said in the earlier comments, I won't have HDSentinel start up with Windows, open and running as a process, but will only open it seldomly to check SMART and Health status, and will have AIDA64 running SMART operations, so there won't be any collisions or lag. Thanks for helping out Fiery and Squall Leonhart! :)

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Well darn, the problem is back. I didn't have HDSentinel running, only AIDA64, and after playing 'Rift' for about 4 hours, I click on the AIDA64 icon in Notification Area and it attempts to open up then disappears, with the icon showing up in the Task Bar area, then that goes away when I mouse over it. I open up the Event Viewer and it's sluggish too again. I then open up Task Manager to end the AIDA64 process and open up AIDA64 again and all is fine, and am able to click the icon in Notification Area and open up Event Viewer without the sluggishness. What could be going on here? This never happened before, strange.

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Even without running HDSentinel you could try disabling SMART support in AIDA64 to see if that portion of AIDA64 causes the issues or not. Then re-enable SMART support and disable GPU sensor support to see if maybe that portion is the one behind the headaches.

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I'll do those things then and see how it does. I'll also disable nVIDIA GPU SmBus access through nVIDIA Forceware, since I'm not using an ASUS card with SmartDoctor as the 'Help' info shows. Will get back to you soon, thanks Fiery.

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Just got done gaming in 'Rift' and tried opening AIDA64 in Notification Area and same thing, would open fast and disappear, showing up as an icon in Task Bar, then I would mouse over it and it would disappear. Did that 3 times, then it wouldn't even open at all, so had to end the AIDA64 process in Task Manager. I had the SMART operations disabled, now to try the GPS Sensor Support disabled while I game tomorrow night. I noticed that when I opened Event Viewer again when this was happening, it was sluggish when clicking the Windows Logs, but after ending the AIDA64 process and starting a new one, it wasn't sluggish when in Event Viewer. The time this started happening was about when I had 'Gamer Mode' enabled in ESET Nod32 Anti Virus that I use. That could be what is causing it, don't know. So I just disabled the 'Gaming Mode' in Nod32 and after gaming tomorrow will let you know if it resolves the issue, along with GPU Sensor Support disabled. I think there could be something wrong with AIDA64 for me, since I've never had this issue before with an AIDA build, and can open up my other programs in the Notification Area just fine.

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Well, it's happening again, with GPU Support disabled this time, and the other night, SMART operations disabled. I'm able to open up other programs in the Notification Area okay. I think there's something wrong with AIDA64 for me.

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I'm convinced now that this latest AIDA64 build 2.50 and on to today's build is not working for me. Up to when 2.50 builds came out, everything worked fine. The 2.30 builds were working okay. When running AIDA64, the sluggishness is there and after gaming awhile, not being able to open AIDA is still happening.

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It would be great if you could downgrade to AIDA64 v2.30 (since you say it worked fine), and use it for a few days. If it still works well, then we could say something definitely went wrong since v2.30. But in case it also produces the issue, then it's more likely a driver issue (e.g. Intel RST or ForceWare) or some sort of software collision.

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Well darn, the issue is still occuring with the 2.30 build of AIDA64. Maybe it's caused by the Intel RST driver. This issue has been happening for only a week to 10 days or so. Don't know what to do.

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Please make sure to downgrade to the latest RST WHQL release, and use AIDA64 latest beta with that. Or, you could disable RAID member enumeration and disable RAID SMART support in AIDA64 to make sure it doesn't talk to the RST driver via the RAID interface.

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I have the latest RST WHQL driver and am using the latest beta of AIDA64 with the RAID member enumeration and RAID SMART support already disabled, and still getting the same issue. Something within the last 10 days or so till now is causing this, and not sure what it could be.

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Then maybe it's the ForceWare, or some other drivers. Or maybe the RST drivers can still cause issues, even when a software only uses Windows standard ATA calls (?) Afterall, those calls have to go through the storage controller drivers anyway.

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Yea, I don't know what to do at this point. I won't be able to readily enjoy and use AIDA64 at this point until it's resolved and the source of the problem is found. Thanks Fiery for your help on this.

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try the new 11.2.0.1006 drivers sora :)

also how much ram d oyou have? maybe when you're gaming the windows components are paged out and you get excessive disk thrashing after closing the game

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I knew mentioning the Intel RST drivers would get your attention Squall. :) I just installed the new 11.2.0.1006 yesterday and gamed later that night, and the problem persisted. I have 6 Gigs of system RAM installed, sometimes using, at most, 70 -72% RAM while gaming. Hmm, that is a good point you raise, possibly explaining the sluggishness when opening programs while my game is minimized. I notice that AIDA64 gets to that point of not being able to open after I Alt+Tab several times out of my game 'Rift', and it always happens (not able to open) about 10 minutes before I log out of game, with it opening fast then closing after clicking the icon in the Notification Area. I then mouse over the icon in the taskbar and it disappears. After repeating that same thing several times, AIDA64 won't open at all from the Notification Area, and becomes 'unresponsive in the Task Manager. So then I end the process in Task Manager, and open a new instance of AIDA64 from the desktop icon, and it's all back to normal, opening well with no sluggishness.

I have a paging file on my D Drive of 9232MB and 16MB on my C Drive for memory dumps, so shouldn't have any disk thrashing. Strange, but something to consider.

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Check for any of your apps having a higher amount of memory used in the Commit column vs the Working set column (Windows only displays private bytes by default, so both of these need to be enabled in the columns configuration in task manager)

if the commit column is a fair bit higher, it means part of the process's memory usage has been paged out to disk

the Memory page in aida64 will also tell you how much Pagefile is being utilised too.

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