gbubrodieman Posted December 5, 2020 Share Posted December 5, 2020 I have put in a ticket twice on software that I bought without a response. After AIDA64 is open for a while I get a memory\resource error and software doesn't work. I have to close and reopen it. This makes AIDA64 unuseable. I could really use some support. This is happen on stable and beta release. Quote Link to comment Share on other sites More sharing options...
Fiery Posted December 5, 2020 Share Posted December 5, 2020 6 hours ago, gbubrodieman said: I have put in a ticket twice on software that I bought without a response. After AIDA64 is open for a while I get a memory\resource error and software doesn't work. I have to close and reopen it. This makes AIDA64 unuseable. I could really use some support. This is happen on stable and beta release. I apologize for not being able to resolve this issue for you to date. I'll do my best to take care of you from now on. Please let me know at which page do you have AIDA64 open at where you experience that issue. Or whether you get this when you have SensorPanel, LCD or OSD Panel activated. If you've already provided a certain amount of such details to our Tech Support, please refer to your ticket number and I'll look it up. Quote Link to comment Share on other sites More sharing options...
gbubrodieman Posted December 10, 2020 Author Share Posted December 10, 2020 I have the sensor panel open in Extreme 6.30.5500 and also the current beta Quote Link to comment Share on other sites More sharing options...
Fiery Posted December 14, 2020 Share Posted December 14, 2020 On 12/10/2020 at 1:01 AM, gbubrodieman said: I have the sensor panel open in Extreme 6.30.5500 and also the current beta Please let us know what motherboard, CPU and video card(s) you've got. Please also post a screenshot of the error message that pops up when the memory/resource error occurs. Quote Link to comment Share on other sites More sharing options...
gbubrodieman Posted December 14, 2020 Author Share Posted December 14, 2020 I have the Asus Tuf x570 Plus Wifi, Ryzn 7 3800x, and the EVGA RTX 3080 XC3 Ultra. I have attached all this and an image to the tickets I have submitted. I have never gotten an email with a response Quote Link to comment Share on other sites More sharing options...
gbubrodieman Posted December 14, 2020 Author Share Posted December 14, 2020 I just updated to version 6.32.5600, I will post the error if this version does not fix it. Quote Link to comment Share on other sites More sharing options...
gbubrodieman Posted December 19, 2020 Author Share Posted December 19, 2020 This update seems to have fixed both the error and the image issue I had. Still only 2 fans for my GPU Quote Link to comment Share on other sites More sharing options...
Fiery Posted December 22, 2020 Share Posted December 22, 2020 On 12/19/2020 at 6:48 PM, gbubrodieman said: This update seems to have fixed both the error and the image issue I had. Still only 2 fans for my GPU Thank you for your feedback. I'm glad we're making progress. Can you please post a screenshot or copy-paste of the Computer / Sensor page of AIDA64? Quote Link to comment Share on other sites More sharing options...
gbubrodieman Posted December 27, 2020 Author Share Posted December 27, 2020 Sorry for some reason I don't get emails on a reply even though I have subscribed. The error message is back, so that is not fixed. Screenshot attached Quote Link to comment Share on other sites More sharing options...
Fiery Posted January 6, 2021 Share Posted January 6, 2021 On 12/27/2020 at 4:08 PM, gbubrodieman said: Sorry for some reason I don't get emails on a reply even though I have subscribed. The error message is back, so that is not fixed. Screenshot attached As for the missing 3rd GPU fan, please right-click on the bottom status bar of AIDA64 main window --> Video Debug -->nVIDIA GPU Registers. Copy-paste the full results into this topic, or attach the results as a TXT file to your post. You may need to enable status bar in AIDA64 / main menu / View first. Also right-click on the bottom status bar of AIDA64 main window --> Video Debug --> nVIDIA SMBus Dump. Copy-paste the full results into this topic, or attach the results as a TXT file to your post. We're kinda lost about the memory/resource error, since we cannot find the place in AIDA64 where that occurs, and it's extremely difficult to find it when you don't have the system on hand (here in our labs). Let's deal with the missing 3rd GPU fan issue first, and we'll see where we can go from there. BTW, please confirm that in either EVGA's Precision software or GPU-Z you can see the 3rd GPU fan measured properly. Thanks, Fiery Quote Link to comment Share on other sites More sharing options...
gbubrodieman Posted January 9, 2021 Author Share Posted January 9, 2021 Here are the logs in TXT format and a screenshot from EVGA software. It's showing zero because the fans are not active as I am not gaming. nvidiagpureg.txt nvidiasmbusdump.txt Quote Link to comment Share on other sites More sharing options...
Fiery Posted January 13, 2021 Share Posted January 13, 2021 On 1/9/2021 at 4:58 PM, gbubrodieman said: Here are the logs in TXT format and a screenshot from EVGA software. It's showing zero because the fans are not active as I am not gaming. Thank you! Please upgrade to the latest beta version of AIDA64 Extreme available at: https://www.aida64.com/downloads/latesta64xebeta After upgrading to this new version, make sure to restart Windows to finalize the upgrade. Let me know how it works. 1 Quote Link to comment Share on other sites More sharing options...
gbubrodieman Posted January 18, 2021 Author Share Posted January 18, 2021 Beta works and sees the 3rd fan. Thanks! Quote Link to comment Share on other sites More sharing options...
Fiery Posted February 9, 2021 Share Posted February 9, 2021 On 1/18/2021 at 11:58 PM, gbubrodieman said: Beta works and sees the 3rd fan. Thanks! Thank you for your feedback Quote Link to comment Share on other sites More sharing options...
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