Do you have an unsupported LCD or VFD?

[Fiery]

On 5/3/2025 at 4:47 PM, der_gecko said:

Hello everybody,

I tried to get the system monitor on my Steelseries Apex Pro TKL Gen 2, but unfortunately it is not working. I'm getting the "Error: HID device not found" message.

The USB dump is attached. Maybe you could have a look into this as it seems Gen 1 and Gen 3 are already supported.

Thank you very much in advance and have a nice weekend.

 

Best regards,

der_gecko

usbdump_Gen2.txt 23.95 kB · 1 download

Please upgrade to the latest beta version of AIDA64 Extreme available at:

https://www.aida64.com/downloads/latesta64xebeta

After upgrading to this new version, make sure to restart Windows to finalize the upgrade.

Let me know how it works with your keyboard.

[der_gecko]

  

On 5/8/2025 at 11:40 AM, Fiery said:

Please upgrade to the latest beta version of AIDA64 Extreme available at:

https://www.aida64.com/downloads/latesta64xebeta

After upgrading to this new version, make sure to restart Windows to finalize the upgrade.

Let me know how it works with your keyboard.

Hi Fiery,

thanks for the fast response and the update.

While trying to activate the LCD, Iam getting the following error:

"Error: LCD feature report length mismatch"

Best regards,

der_gecko

[der_gecko]

Should I try the new beta or is there any change regarding my keyboard?

[Fiery]

Just now, der_gecko said:

Should I try the new beta or is there any change regarding my keyboard?

No, I'm afraid the issue cannot be resolved in a short time frame since the communication protocol has been changed in your keyboard revision